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Topic # 147343 16-Jun-2014 18:51
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I've been observing a few users giving others grief recently about the way they post because they have the companies the work for in their profile. I'm interested in what others expectations are about posts from members who are identified as working for a company, but aren't actually here as official representatives of a company.

Personally I feel that the users (eg Johnr) bring a lot to the community and given they do this in their spare time should be given a bit of slack rather than treated like they are at work and on duty. I think it's a bit of a shame that they get reactions like there work for their companies PR Department rather than as community members who happen to work for a telco etc.

Saying that this is why I've never bothered to get the company I work for listed as from time to time I have been known to be a curmudgeon and be a bit inappropriate.

Really interested on what others think?

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BDFL - Memuneh
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  Reply # 1066955 16-Jun-2014 19:25
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There are two sides here: official representatives and unofficial. It's a very blurred line, and I assume anyone with a company tag as seen as "official" as in they're trusted by the company to receive private customer information and deal with it in a proper, secure manner (a reason why we installed SSL for PMs for example).

Even when not on work hours someone posting in a company thread, discussing company business/customer needs while showing a company tag is "official".

Under this light any interaction should be in the best form - but I see this as a community and some times the odd "troll", er "hard to deal with customer" will show up, and therefore I understand when emotions run wild.

If the user is a nuisance to the community in general then we ban the account. If the user is not breaching our rules, and only being a nuisance from the provider's perspective... Well, so be it. We don't ban accounts or hide posts because a provider is being inconvenienced.

If an "official" is being seen as rude, not much we can do. It's their attitude and their job on the line. 

All our moderators (and myself) will personally know almost every "official" around here - not all of them but a good majority. So we know that sometimes people just behave here like they do in real life. And that's not a bad thing.

And that comes to personal time. If people join here asking for help then they better behave, because we certainly do not expect help being given to rude people (most of the times they breach the FUG and get banned anyway).

BDFL - Memuneh
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  Reply # 1067054 16-Jun-2014 21:31
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As always, if any of you feel uncomfortable with a post or wish to report a breach of FUG please click the REPORT option in the menu below the user profile (ignore the Mod Options menu, you obviously won't be seeing that one):

With hundreds, if not thousands of posts every day we mods can't see every single one of them. We need your help to keep this clean.

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