freitasm: About contact forms... Visited the Armstrong Group website and clicked "BOOK A SERVICE NOW"... Entered the details (name, car maker, car model, regitration, phone number) and selected a date from the date picker.
I received a confirmation email, so my expectation was that this was automatically booked in their CRM somewhere, waiting for me on the day.
A day later I got a phone call from someone who starts by saying "You sent us an email asking for information on booking a service. When do you want it?"
I told him "No, I filled the booking form, the date was entered and I got an email confirmation" to which he replied, "no, we got an email from you asking for information on booking."
I just didn't want to spend time explaining to this person that there's a booking form, I got a confirmation email, and I expected it to be already booked. I just said "sure, can I have it for [date] please?
companies with bad customer services, bad systems, people who don't want to understand their customers.
That sounds like really bad web design, if it didn't pass the fields you filled in onto them. I would be inclined to go elsewhere if their systems aren't up o it. I would expect an apology for the technical problem at the minimum, as it is misleading to you, as you thought it was all booked in and confirmed.