Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 
13371 posts

Uber Geek
+1 received by user: 1601


  Reply # 1074253 25-Jun-2014 13:47
Send private message

freitasm: About contact forms... Visited the Armstrong Group website and clicked "BOOK A SERVICE NOW"... Entered the details (name, car maker, car model, regitration, phone number) and selected a date from the date picker.

I received a confirmation email, so my expectation was that this was automatically booked in their CRM somewhere, waiting for me on the day.

A day later I got a phone call from someone who starts by saying "You sent us an email asking for information on booking a service. When do you want it?"

I told him "No, I filled the booking form, the date was entered and I got an email confirmation" to which he replied, "no, we got an email from you asking for information on booking."

I just didn't want to spend time explaining to this person that there's a booking form, I got a confirmation email, and I expected it to be already booked. I just said "sure, can I have it for [date] please?

companies with bad customer services, bad systems, people who don't want to understand their customers.

That's all.



That sounds like really bad web design, if it didn't pass the fields you filled in onto them. I would be inclined to go elsewhere if their systems aren't up o it. I would expect an apology for the technical problem at the minimum, as it is misleading to you, as you thought it was all booked in and confirmed.

BDFL - Memuneh
59188 posts

Uber Geek
+1 received by user: 10421

Administrator
Trusted
Geekzone
Subscriber

  Reply # 1074254 25-Jun-2014 13:48
Send private message

mattwnz: That sounds like really bad web design, if it didn't pass the fields you filled in onto them. I would be inclined to go elsewhere if their systems aren't up o it. I would expect an apology for the technical problem at the minimum, as it is misleading to you, as you thought it was all booked in and confirmed.


I agree but the guy was unapologetic, since he couldn't (or didn't make an effort to) understand what I was saying.





 
 
 
 


13371 posts

Uber Geek
+1 received by user: 1601


  Reply # 1074257 25-Jun-2014 13:52
Send private message

richms: Mum and dad stores are fine while you are working ok with them on a personal level, but a complaint can quickly erode any goodwill and make the place painful to deal with. There is too much personality in the way at lots of places like that and "not wanting to complain" makes people put up with a lot of crap that would be inexcusable if it was from a larger place.


Many NZ businesses are small family owned ones, and it is part of NZs culture. . I can see you point about a compliant, but it is business so it should be treated in a professional manner, and not overflow into problems later on , nor cause a strained relationship. . If it does then that is unprofessional. The problem though is when these companies choose to grow, and then you can get all sorts of problems, some complaints you see appearing on here, where they are unable to be contacted, or service slips, etc. But that can also occur with large companies that grow too fast, but that all comes down to management.

830 posts

Ultimate Geek
+1 received by user: 259

Trusted

  Reply # 1074263 25-Jun-2014 13:59
Send private message

mattwnz: 
That sounds like really bad web design, if it didn't pass the fields you filled in onto them. I would be inclined to go elsewhere if their systems aren't up o it. I would expect an apology for the technical problem at the minimum, as it is misleading to you, as you thought it was all booked in and confirmed.


The mechanics and office managers have no idea about the web site.  Why should they?  They fix cars.  Expecting an apology from them, would be having the wrong discussion with the wrong person.

830 posts

Ultimate Geek
+1 received by user: 259

Trusted

  Reply # 1074265 25-Jun-2014 14:01
Send private message

freitasm:
mattwnz: That sounds like really bad web design, if it didn't pass the fields you filled in onto them. I would be inclined to go elsewhere if their systems aren't up o it. I would expect an apology for the technical problem at the minimum, as it is misleading to you, as you thought it was all booked in and confirmed.


I agree but the guy was unapologetic, since he couldn't (or didn't make an effort to) understand what I was saying.



I bet he could talk to you about bits of the engine that you don't understand :-)



1709 posts

Uber Geek
+1 received by user: 95


  Reply # 1074634 25-Jun-2014 22:05
Send private message

One of the things I really like about this website is the great back and forth that we have on here. There is always a fare level of respect for persons at all levels of tech ability (leaving out the Luddites:)).




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe travelkit.nz

GNFB Geeks Out on Geekzone

Email Me


1 | 2 | 3 | 4 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39


UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55


2018 Cyber Security Predictions
Posted 7-Dec-2017 14:55


Global Govtech Accelerator to drive public sector innovation in Wellington
Posted 7-Dec-2017 11:21


Stuff Pix media strategy a new direction
Posted 7-Dec-2017 09:37


Digital transformation is dead
Posted 7-Dec-2017 09:31


Fake news and cyber security
Posted 7-Dec-2017 09:27


Dimension Data New Zealand strengthens cybersecurity practice
Posted 5-Dec-2017 20:27


Epson NZ launches new Expression Premium Photo range
Posted 5-Dec-2017 20:26


Eventbrite and Twickets launch integration partnership in Australia and New Zealand
Posted 5-Dec-2017 20:23


New Fujifilm macro lens lands in New Zealand
Posted 5-Dec-2017 20:16



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.