Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




3384 posts

Uber Geek
+1 received by user: 389

Trusted

Topic # 148972 7-Jul-2014 11:08
Send private message

Hey guys,
So today is the deadline for filing tax returns (IR3) and the IRD online services are down! Lol why do IRD fail so much @ IT? $1 billion to replace a computer system. Are you F***** serious?! I know that government clients are like gold mines but that is just getting to the laughable point!

Rant over.





Create new topic
13462 posts

Uber Geek
+1 received by user: 2284

Trusted

  Reply # 1082302 7-Jul-2014 11:28
Send private message

It's working fine for me, Snap UFB in Wellington. I got into the stupidly named "look at your account information" app - that's not a name it's a description!




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


140 posts

Master Geek
+1 received by user: 42


  Reply # 1082310 7-Jul-2014 11:38
Send private message

It was working last night innocent

 
 
 
 


854 posts

Ultimate Geek
+1 received by user: 125


  Reply # 1082341 7-Jul-2014 12:15
Send private message

To be fair to the IRD, their systems are quite old and were never built for online services to be run on top of them.  I feel sorry for the IT folks that are running around like ER docs keeping that thing on life support at the moment as on Friday it was going in & out of consciousness.

Golden rule with the IRD: Don't procrastinate.   Penalty tax ain't worth the risk.


myIR laugh:  After I got into the site when it was working on Friday night and got everything submitted, the link to review my submission after the fact returned 404's, and on the main page my bank account number was quoted as 'NullPointerException'.  Whoops!

On the plus side, if their Twitter account is anything to go by, they are at least open to the idea of the suggestion of better communications of the myIR status via a Status Page (https://twitter.com/NZInlandRevenue/status/485916332001488897) frustrating having to login to find out that it's still down.

1076 posts

Uber Geek
+1 received by user: 756

Subscriber

  Reply # 1082344 7-Jul-2014 12:18
One person supports this post
Send private message

The website's working for me. If you genuinely can't file/reach it, just ask for an extension and provided you have been meeting your payment obligations in the past, the IRD is most obliging.

I pretty much just ask for an extension every year because I tend to be ludicrously busy in July and, appallingly, this year I forgot all about this until this morning. Rang up around 9.30, asked for a call back and was called back inside 15 minutes. The person I spoke with was polite, efficient and all round wonderful to deal with. I know people like to rag on the IRD but Vodafone and a lot of other organisations can take a hint from those guys in terms of training up good CSRs and having efficient call centres.



854 posts

Ultimate Geek
+1 received by user: 125


  Reply # 1082354 7-Jul-2014 12:27
Send private message

dejadeadnz: The person I spoke with was polite, efficient and all round wonderful to deal with. I know people like to rag on the IRD but Vodafone and a lot of other organisations can take a hint from those guys in terms of training up good CSRs and having efficient call centres.


Yes, couldn't agree more, IRD CSRs are brilliant, I don't think I've ever had a 'bad apple',  certainly better than the ATO, compare the two and it's like night and day.

In fact last year I was a bit frazzled when filing my IR3 and I mentioned I was going to declare a sum of money in one particular box (I was double checking a few things) and the CSR was all "hold-up, did you say ..., I don't think you need to declare that to us, let me check" turned an "I owe Govt" into "Govt owes Me" in the end.

2090 posts

Uber Geek
+1 received by user: 848


  Reply # 1082364 7-Jul-2014 12:44
Send private message

panicked - thinking I had forgotten. Checked. I filed this months ago.

1076 posts

Uber Geek
+1 received by user: 756

Subscriber

  Reply # 1082365 7-Jul-2014 12:45
Send private message

nigelj:
dejadeadnz: The person I spoke with was polite, efficient and all round wonderful to deal with. I know people like to rag on the IRD but Vodafone and a lot of other organisations can take a hint from those guys in terms of training up good CSRs and having efficient call centres.


Yes, couldn't agree more, IRD CSRs are brilliant, I don't think I've ever had a 'bad apple',  certainly better than the ATO, compare the two and it's like night and day.

In fact last year I was a bit frazzled when filing my IR3 and I mentioned I was going to declare a sum of money in one particular box (I was double checking a few things) and the CSR was all "hold-up, did you say ..., I don't think you need to declare that to us, let me check" turned an "I owe Govt" into "Govt owes Me" in the end.



Over the years every IRD CSR I spoke with would easily score 9 to 10 out of 10 for being pleasant, helpful, sensible and willing to go an extra mile. If they don't have an answer, they will make an effort to look it up and/or put you on hold, rather than just deflect your question with BS answers or by showing that they obviously have no product knowledge/understanding, which the worst contact centres (in my experience VF "leads" that pack, with anything associated with the Auckland Council a close second) frequently fall down on.

Also, the IRD CSRs actually sound educated and know how to speak properly. By this I don't mean the usual NZ ethnocentric rubbish of "They don't have accents!" (i.e. they speak like a Pakeha NZer and only that accent is acceptable) but rather the ability to construct proper sentences, enunciate words correctly, and actually understand that communication involves listening and then thinking about what you've heard before giving an answer.

Oh and the fact that they are capable of either taking my calls within a humanly reasonable period or offer a working, useful call back system that works every time. Again, this is something that most organisations can't seem to manage.



13462 posts

Uber Geek
+1 received by user: 2284

Trusted

  Reply # 1082372 7-Jul-2014 13:00
Send private message

One of the great benefits of having an accountant - I don't have to worry about this stuff. They give me notice of payments coming up, they do any forms that need to be done and send them for my signature, and they cost less than $1000 a year. Totally worthwhile for me. I started out doing my own business taxes but decided it was too complex with two business, home office, overseas purchases and customers, etc, not worth my time.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


1534 posts

Uber Geek
+1 received by user: 235

Subscriber

  Reply # 1082378 7-Jul-2014 13:13
Send private message

timmmay: One of the great benefits of having an accountant - I don't have to worry about this stuff. They give me notice of payments coming up, they do any forms that need to be done and send them for my signature, and they cost less than $1000 a year. Totally worthwhile for me. I started out doing my own business taxes but decided it was too complex with two business, home office, overseas purchases and customers, etc, not worth my time.


Timmay your in Wellington aye?  Who do you use?

2242 posts

Uber Geek
+1 received by user: 353

Trusted
Subscriber

  Reply # 1082384 7-Jul-2014 13:19
Send private message

Zeon: Hey guys,
So today is the deadline for filing tax returns (IR3) and the IRD online services are down! Lol why do IRD fail so much @ IT? $1 billion to replace a computer system. Are you F***** serious?! I know that government clients are like gold mines but that is just getting to the laughable point!

Rant over.


Sorry Jono but you waited until the last day to file your return? That's like expecting to be able to watch the rugby on isky :P



13462 posts

Uber Geek
+1 received by user: 2284

Trusted

  Reply # 1082387 7-Jul-2014 13:20
One person supports this post
Send private message

Markhams Wellington. They change their business name every three months as they make new partnerships, but I've used them for a few years and I'm generally happy. Make sure you ask for what you want though - they can be full service, tax returns only, can do fixed price, etc.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer




3384 posts

Uber Geek
+1 received by user: 389

Trusted

  Reply # 1082501 7-Jul-2014 16:09
Send private message

Haha I am always later with stuff - pretty bad these days! Yea it came back and did it. TBH the calculation took me about 30 minutes due to meticulous record keeping all year.... So don't see the need for an accountant at this stage!





3326 posts

Uber Geek
+1 received by user: 988


  Reply # 1082536 7-Jul-2014 16:24
Send private message

Zeon: Hey guys,
So today is the deadline for filing tax returns (IR3) and the IRD online services are down! Lol why do IRD fail so much @ IT? $1 billion to replace a computer system. Are you F***** serious?! I know that government clients are like gold mines but that is just getting to the laughable point!

Rant over.


It was down last week too. My IR3 had been partially submitted when I had some webpage error. 

I phoned IRD and said that they were having technical probs. But, in my experience they are having technical problems 75% of the time.

You just need to accept a lower standard of service from govt.   Just wait until after their 1 billion dollar upgrade, it will be a disaster. 

3326 posts

Uber Geek
+1 received by user: 988


  Reply # 1082538 7-Jul-2014 16:31
Send private message

timmmay: One of the great benefits of having an accountant - I don't have to worry about this stuff. They give me notice of payments coming up, they do any forms that need to be done and send them for my signature, and they cost less than $1000 a year. Totally worthwhile for me. I started out doing my own business taxes but decided it was too complex with two business, home office, overseas purchases and customers, etc, not worth my time.


$1000 a year sounds extremely cheap for what you describe. In fact, that would be the cheapest accountant ever.   Even 10 years ago you couldn't get one for that price. 

Best hold onto them!!


142 posts

Master Geek
+1 received by user: 3


  Reply # 1084298 8-Jul-2014 19:05
Send private message

As an accountant IRD being slow/un-useable really gets frustrating!

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Spark doubles down on wireless broadband
Posted 24-Jan-2018 15:44


New Zealand's IT industry in 2018 and beyond
Posted 22-Jan-2018 12:50


Introducing your new workplace headache: Gen Z
Posted 22-Jan-2018 12:45


Jucy set to introduce electric campervan fleet
Posted 22-Jan-2018 12:41


Hawaiki cable system will be ready for service in June 2018
Posted 22-Jan-2018 12:32


New Zealand hits peak broadband data
Posted 18-Jan-2018 12:21


Amazon Echo devices coming to New Zealand early February 2018
Posted 18-Jan-2018 10:53


$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.