The "You went above and beyond for me and I wanted to say Thanks!" Thread

Forums › Off topic › The "You went above and beyond for me and I wanted to say Thanks!" Thread

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#2249517 1-Jun-2019 11:34

Behodar:

I popped into Briscoes after work to get a thing or two. Alas, no sale on today.

When I got to the checkout, without any prompting from me, the cashier said "we don't have a sale on today, but bring your receipt back on the weekend and we'll refund the difference".

This might be common knowledge but I thought it was a nice touch to effectively teach the customer how to game the system.

Went back as suggested, bought a few more things, and still ended up with a $16 refund :D

But my favourite part is probably the line on the receipt stating "Inclusive of -$2.14 GST".

Samsung

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networkn

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#2260330 18-Jun-2019 15:39

So people give Noel Leeming a pretty hard time and mostly for good reason, however, in the weekend I had a pretty decent experience.

First I went to HN, looking for a headset for my Xbox. I found one I wanted, checked online and Mighty Ape had it for $50 cheaper. When I asked if they would price match, nope we don't match online retailers, so I left and headed to Noel Leeming who I figured would have a bigger selection at the very least.

Got there, talked to the girl who said she could consider trying to match the price, but it would have to be the shipping inclusive price, so I agreed. She came back and said that was fine. Took it home and disliked it for many reasons. Took it back the following morning. Wasn't expecting a refund for a change of mind given it wasn't what I expected but not faulty. Initially, the reason to refuse was that it was a hygene product, and the fact it wasn't faulty, but I did point out I had been wearing it less than an hour and she offered to raise it with her manager. She came back saying they would do it as a good will refund, rather than as an obligated on, but had to be on a gift card. Accepted and left. A much better outcome than being told to suck it! Got myself a headset I am super happy with now.

networkn

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#2308391 30-Aug-2019 11:53

So, whilst having my BMW Serviced for another issue, they alerted me to to recall for my chassis to do with a coolant issue with a potential fire risk. Having been given a hard time by BMW at the time of importing mine (including threats to blacklist my VIN so I couldn't get parts) I had low expectations I wouldn't have to spend to replace the affected parts myself. However, I contacted Auckland City BMW who immediately scheduled me in for the work. I arrived signed a bit of paper and was Ubered at their expense to my office. Later in the day when it was ready I arrived, the car was ready, had been exceptionally thoroughly cleaned inside and out and was all sorted. I was super impressed with the professionalism of the agents I dealt with and they didn't show the usual disagreeable commentary about the fact I had imported it.

I'd rate the service and support I received as a 10/10.

Geektastic

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#2325491 26-Sep-2019 18:38

KitchenAid.

Our KitchenAid kettle stopped working properly today. I emailed them and asked what I should do. The kettle was bought in 2016.

Almost by return, they asked for the serial number.

Again, by return, they arranged an immediate replacement and shipped it!

All on the same day!

Now THAT is customer service I can praise.

Rikkitic

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#2359315 22-Nov-2019 13:28

I want to place the small NZ company Constant Vigil in the limelight. I was originally put onto them by @Timmmay. They only make a couple of lightweight emergency backup products called Sentry Lite but the customer service is the friendliest and most helpful I have ever encountered. They recently upgraded a unit I previously bought to meet changed voltage requirements. It was an absolute pleasure dealing with them and I can't recommend them highly enough.

Plesse igmore amd axxept applogies in adbance fir anu typos

elpenguino

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#2359329 22-Nov-2019 14:00

I'm not sure who exactly the organisation is these days,metlink, regional council or something else.

I bought a new 10 tripper for the wellington suburban trains - they come in a thin type of cardboard these days. After earning my couple of 'clips' I left it in my shirt pocket and of course it went through the wash.

I was going to discard the pathetic mess that was left but on a hunch I took it to the train station and made a claim.

Despite the mess being illegible, the remaining trips were visible - the claim department replaced the ticket's outstanding balance.

I realise this is not 'going beyond' but it did strike me as pretty efficient for an organisation that can't seem to keep the power on 24/7.

Most of the posters in this thread are just like chimpanzees on MDMA, full of feelings of bonhomie, joy, and optimism. Fred99 8/4/21

Ge0rge

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#2379151 20-Dec-2019 12:26

I brought a phone from @Geektastic last weekend. I was to pick it up this weekend but unfortunately neither of us were going to be in the same place at the same time.

Instead, he kindly took time out of his day and dropped it off to my wife at home. Fantastic!

(this may result in my wife claiming possession of said phone and me missing out on it, but that's a future issue)

Can't ask for better service than that - thanks!

tehgerbil

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#2379160 20-Dec-2019 12:50

Mitre 10 at Papanui here in CHCH always seem to be staffed by genuinely nice, friendly and helpful staff.

I'll go there and pay more to avoid shopping around just to deal with nice staff who know their stuff.

FineWine

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#2379189 20-Dec-2019 14:13

tehgerbil:

Mitre 10 at Papanui here in CHCH always seem to be staffed by genuinely nice, friendly and helpful staff.

I'll go there and pay more to avoid shopping around just to deal with nice staff who know their stuff.

I always fill out the Mitre10 "My 10 Cents Worth" page with the added bonus of going into a prize draw and give my honest to goodness feedback.

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

Geektastic

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#2379399 20-Dec-2019 22:16

Ge0rge: I brought a phone from @Geektastic last weekend. I was to pick it up this weekend but unfortunately neither of us were going to be in the same place at the same time.

Instead, he kindly took time out of his day and dropped it off to my wife at home. Fantastic!

(this may result in my wife claiming possession of said phone and me missing out on it, but that's a future issue)

Can't ask for better service than that - thanks!

Aw, shucks. 🤫

No problem. You're welcome. 5 minutes with your Viz made it even more worthwhile!

networkn

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#2379400 20-Dec-2019 22:17

I feel making a joke about whether that was a euphemism would be inappropriate so I won't :)

Geektastic

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#2379408 20-Dec-2019 23:02

networkn:

I feel making a joke about whether that was a euphemism would be inappropriate so I won't :)

Ha!

No, the dog. A Hungarian Vizsla. We had one as part of the family for 11 years but he died in 2017.

We were offered a German Shorthaired Pointer last January to adopt at the age of 13 months and he helps fill that space. It was nice to see another Viz though. I think she would have hopped in the car and come home given adequate encouragement!

alasta

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#2390560 12-Jan-2020 11:22

I just wanted to say thanks to Bose for a recent experience with them.

A year ago I bought a new product called Sleepbuds - at the time it was marketed as a revolutionary product to assist those whose sleep is disrupted by nuisance noise. The concept was great, but the implementation was not so good and eventually I shoved them into a drawer without thinking about them again.

Late last year I got a bulk email from Bose acknowledging that Sleepbuds were not up to their usual quality standards and that purchasers could return them for a full refund. I have just received my refund for the full purchase price, despite having purchased the product over a year ago and used it for several months.

Bose product are expensive, but it's good to know that they stand behind them.

networkn

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#2613402 30-Nov-2020 14:51

This isn't so much above and beyond, but at the same time so much better than I expected. Had a fault with my wife new phone where it wouldn't recognise the SIM, and when I tried to eject the tray it wouldn't budge. Called Samsung who said take it back to the retailer (Noel Leeming). I was expecting to have to have it sent back to Samsung, arguments over potential physical damage and everything everything. Walked in, asked politely for a manager, the lady politely asked if I would let her try and help first. Tried to remove it, couldn't, swapped it for a brand new phone on the spot. 10 minutes total including issuing me a few sim and said they would send the faulty back for sd card extraction and said they would call when it got back to them. Amazing.

Went over to the VF store, to swap the number to a new blank sim, guy was super helpful, professional and friendly, was all done in a few minutes bar the time it took to reboot their computers :)

It's how it should be, but so rarely is, that I felt I had to make a song and dance about two companies doing the right thing.

tukapa1

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#2613662 1-Dec-2020 06:41

Reminds me of a positive experience at Noel Leeming. Had bought the three camera Ultra Arlo pack a few months prior when one of the cameras disconnected and refused to connect again after all troubleshooting.

I took the faulty camera into Noel Leeming expecting to have the camera sent away for testing etc but the manager just opened a new pack, gave me one of the cameras out of that pack and off I went.

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