Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 
1904 posts

Uber Geek
+1 received by user: 1051


  Reply # 1090193 16-Jul-2014 18:43
Send private message

I bank with Westpac, and I've had mostly excellent service. Whenever we've wanted service it's been available and usually top notch. Overall, I'm very happy.

The only issue I've struck was nothing more than an incompetent staff member. 
I managed to get 30 mins free and went in to get a personal loan, even though I specifically asked for a personal loan, the fool serving me spent 15 mins organising paperwork to top up a mortgage I didn't have. I finally worked it out when she told me I'd need the wifes signature. I walked out in disgust and went to a different branch the next day. They were excellent AND they were fully aware of the issues I'd had the day before.

Like every industry, most of it is down to the staff serving you.




Location: Dunedin

147 posts

Master Geek
+1 received by user: 22


  Reply # 1090273 16-Jul-2014 21:33
Send private message

I must say that I'm surprised by some of the comments here.
I have been with Westpac for many years and I have never had any of the problems mentioned here. That includes moving around the country and so having dealings with at least 4 different branches. I've also had an ASB account for some of that time and I found the Westpac and ASB online banking to be equivalent.

I just recently moved all of my banking over to ASB but that is only because I got a better mortgage deal from them than from Westpac, otherwise I would certainly have stayed.

It does sound like many of the problems people have mentioned here are more to do with specific branches/staff than with the actual brands.



1381 posts

Uber Geek
+1 received by user: 251

Subscriber

  Reply # 1090302 17-Jul-2014 02:26
Send private message

andrewNZ: I bank with Westpac, and I've had mostly excellent service. Whenever we've wanted service it's been available and usually top notch. Overall, I'm very happy.

The only issue I've struck was nothing more than an incompetent staff member. 
I managed to get 30 mins free and went in to get a personal loan, even though I specifically asked for a personal loan, the fool serving me spent 15 mins organising paperwork to top up a mortgage I didn't have. I finally worked it out when she told me I'd need the wifes signature. I walked out in disgust and went to a different branch the next day. They were excellent AND they were fully aware of the issues I'd had the day before.

Like every industry, most of it is down to the staff serving you.


True. I've got everything setup now; just waiting for the balance transfer to go through (credit card approved with necessary limit) and kiwisaver moved over then I'll close my account down with ASB.




Laptop: MacBook Pro (15-inch, 2017)
Desktop: iMac (27-inch, 2017)
Smartphone: iPhone X 256GB 'Space Grey'
Additional devices: Unifi Security Gateway, Unifi Switch, Unifi AP AC HD, Unifi Cloud Key, Apple TV 4K 64GB
Services: iCloud, YouTube Premium, Apple Music, Wordpress, Skinny

 


1 | 2 | 3 
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03


The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.