Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
6434 posts

Uber Geek
+1 received by user: 1571


  Reply # 1091392 18-Jul-2014 13:30
One person supports this post
Send private message

This is one of my favourite calls of this type.  (it's long, but very funny)

https://www.youtube.com/watch?v=MShv_74FNWU

In this case, the reps aren't mean or nasty, just really really dumb.

917 posts

Ultimate Geek
+1 received by user: 223

Subscriber

  Reply # 1091400 18-Jul-2014 13:38
Send private message

NonprayingMantis: This is one of my favourite calls of this type.  (it's long, but very funny)

https://www.youtube.com/watch?v=MShv_74FNWU

In this case, the reps aren't mean or nasty, just really really dumb.


I got about 4 minutes in and had to turn it off.

4529 posts

Uber Geek
+1 received by user: 2022

Trusted
Subscriber

  Reply # 1091404 18-Jul-2014 13:41
Send private message

nigelj:
SaltyNZ: A Reddit thread about it has a post from a former analyst for Comcast. TL;DR just as you expect, the behaviour on the phone is not only directly incentivised by the remuneration structure of those agents, but other even more evil stuff is too, such as a 3-5% rise in charges every year, even though costs actually *fall*.


Likely the most interesting post from that Reddit Thread about how Comcast operates was http://np.reddit.com/r/television/comments/2arg1k/comcasts_customer_service_nightmare_is_painful_to/ciy33bx really it didn't surprise me but there was still room for my jaw to drop.


Yep, that's the one. *Ugh*




iPad Air + iPhone SE + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.




Webhead
2086 posts

Uber Geek
+1 received by user: 674

Moderator
Trusted
Lifetime subscriber

  Reply # 1092193 19-Jul-2014 22:12
Send private message

At least he ended up not having to pay them. But not sure it was worth the time and effort...




2107 posts

Uber Geek
+1 received by user: 527


  Reply # 1092217 19-Jul-2014 23:35
Send private message

andrewNZ:
TimA: He is the worlds most persistent retention agent.
I am sure those "Microsoft" callers have less patience and persistence.

That's a phone battle I'd like to hear! (Him vs a "Microsoft" caller)


Sir, do you see your start button.
Can you tell me why you need to know that.
Sir, do you see your start button, it's in the bottom left corner.
I'm just trying to understand.... why you'd want to know that.



Good if you're sitting in a car with keyless start,

 

Press the start button ;)

2107 posts

Uber Geek
+1 received by user: 527


  Reply # 1092218 19-Jul-2014 23:35
Send private message

While I agree he was persistant... I do think the guy should've told them why he wanted to leave



Webhead
2086 posts

Uber Geek
+1 received by user: 674

Moderator
Trusted
Lifetime subscriber

  Reply # 1092220 19-Jul-2014 23:39
Send private message

Yabanize: While I agree he was persistant... I do think the guy should've told them why he wanted to leave


Apparently he did, in the 10 minutes we are not hearing. But it did not register (does not seem strange, given the rest of the conversation)




2107 posts

Uber Geek
+1 received by user: 527


  Reply # 1092224 19-Jul-2014 23:47
Send private message

jarledb:
Yabanize: While I agree he was persistant... I do think the guy should've told them why he wanted to leave


Apparently he did, in the 10 minutes we are not hearing. But it did not register (does not seem strange, given the rest of the conversation)


It sounds like they would do just about everything to keep the customer, are NZ ISP's like that?

14276 posts

Uber Geek
+1 received by user: 1848


  Reply # 1092227 19-Jul-2014 23:51
Send private message

Yabanize:
jarledb:
Yabanize: While I agree he was persistant... I do think the guy should've told them why he wanted to leave


Apparently he did, in the 10 minutes we are not hearing. But it did not register (does not seem strange, given the rest of the conversation)


It sounds like they would do just about everything to keep the customer, are NZ ISP's like that?


Maybe not NZ ISPs, but I am sure that some companies have similar people that call, that really hard sell stuff. Possibly door knockers. I had trouble getting rid of some LED light hawkers from my doorstep, who wanted me to book an appointment for some lighting assessment for the following week. They were really pushy and said it was free. They said they couldn't understand why I didn't want something for free...

6434 posts

Uber Geek
+1 received by user: 1571


  Reply # 1092256 20-Jul-2014 01:08
Send private message

Yabanize:
jarledb:
Yabanize: While I agree he was persistant... I do think the guy should've told them why he wanted to leave


Apparently he did, in the 10 minutes we are not hearing. But it did not register (does not seem strange, given the rest of the conversation)


It sounds like they would do just about everything to keep the customer, are NZ ISP's like that?


some have 'retention teams' who's job is to do the same thing, but I have never heard of one in NZ being as bad as this.



1393 posts

Uber Geek
+1 received by user: 255

Subscriber

  Reply # 1092270 20-Jul-2014 03:19
Send private message

NonprayingMantis:
Yabanize:
jarledb:
Yabanize: While I agree he was persistant... I do think the guy should've told them why he wanted to leave


Apparently he did, in the 10 minutes we are not hearing. But it did not register (does not seem strange, given the rest of the conversation)


It sounds like they would do just about everything to keep the customer, are NZ ISP's like that?


some have 'retention teams' who's job is to do the same thing, but I have never heard of one in NZ being as bad as this.


When I was 'breaking up' with with an unnamed ISP I was given the third degree by a 'retention staff member' regarding what they could do to keep me as a customer - now, I don't blame the staff member because I can almost guarantee that the hard word is put on them by their supervisor and that supervisor had the hard word put on them and so on till the top of the chain of command. What frustrates me more is the fact that the company only actually starts caring once you threaten to leave (or at least fake some sort of caring) - and honestly, if as an organisation you haven't fixed the problem that I've been experiencing as a customer during the time I paid then what gives me the assurance you'll magically fix the problem the day one threatens to cancel ones subscription?




Laptop: MacBook Pro (15-inch, 2017)
Desktop: iMac (27-inch, 2017)
Smartphone: iPhone X 256GB 'Space Grey'
Additional devices: Unifi Security Gateway, Unifi Switch, Unifi AP AC HD, Unifi Cloud Key, Apple TV 4K 64GB
Services: iCloud, YouTube Premium, Wordpress, Skinny

 


854 posts

Ultimate Geek
+1 received by user: 125


  Reply # 1092443 20-Jul-2014 12:34
Send private message

jarledb:
Yabanize: While I agree he was persistant... I do think the guy should've told them why he wanted to leave


Apparently he did, in the 10 minutes we are not hearing. But it did not register (does not seem strange, given the rest of the conversation)


Apparently the first half of the call was handled by his wife and wasn't recorded and all, then part of it was him and was while he was sorting out trying to record the call part way through.   I.e. the reason we can't hear the rest of the call is that it was never recorded.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.