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216 posts

Master Geek
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  Reply # 1093541 22-Jul-2014 10:47
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If an organisation doesn't deal with my call within 10-15 minutes it is rude and obnoxious. Even that is too long but I accept that is the reality these days.

Longer than that though is just completely unreasonable. When I rule the world the people who are responsible will be in trouble. They have been warned :-)

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Uber Geek
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  Reply # 1093554 22-Jul-2014 11:16
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nickrout: If an organisation doesn't deal with my call within 10-15 minutes it is rude and obnoxious. Even that is too long but I accept that is the reality these days.

Longer than that though is just completely unreasonable. When I rule the world the people who are responsible will be in trouble. They have been warned :-)


Are you talking about resolving the issue in 10-15 or just answering the call?




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

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216 posts

Master Geek
+1 received by user: 35


  Reply # 1093620 22-Jul-2014 12:28
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KiwiNZ:
nickrout: If an organisation doesn't deal with my call within 10-15 minutes it is rude and obnoxious. Even that is too long but I accept that is the reality these days.

Longer than that though is just completely unreasonable. When I rule the world the people who are responsible will be in trouble. They have been warned :-)


Are you talking about resolving the issue in 10-15 or just answering the call?
I mean getting to the point of speaking to a human being who is able to assist.

I am pleased to advise that I called Vodafone this morning and the total call took 11 minutes. They answered promptly and dealt with me efficiently and politely. I received an email shortly thereafter with confirmation of our discussion. The call was about changing plans, so I guess it was "sales" rather than "support". However my requested plan change will result in them getting less out of me each month, so not much of a "sale". Nevertheless the service was excellent.

It possibly helped that it was mid morning, which is probably a slacker time than the evening.

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