Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


2106 posts

Uber Geek
+1 received by user: 525


Topic # 150629 28-Jul-2014 20:47
Send private message

So I was reading the This page on the TDR Website. It says

TDR does not consider there is any ability for a Scheme Member to require the payment from a customer of a fee, prior to assessing a mobile phone for damage.


Yet telecom, 2degrees and skinny charge these anyway? WTF

Could someone from one of these telco's comment on this?

Create new topic
884 posts

Ultimate Geek
+1 received by user: 575

Trusted

  Reply # 1097468 28-Jul-2014 20:51
Send private message

AFAIK the way they word it (or the last time I was looking into it) they aren't charging you a assessment fee prior to sending your phone away, They're taking a bond incase it comes back as no fault /user damage etc.



Meow
7522 posts

Uber Geek
+1 received by user: 3634

Moderator
Trusted
Lifetime subscriber

  Reply # 1097469 28-Jul-2014 20:55
Send private message

When I was at Spark back in the day you'll always get people who gave you a phone which wouldn't power on and be like "yeah, it just happened" - you'll send it away and BANG $85.00 charged to the store from Telegistics for the repair.

The store still has to pay but the customer is now nowhere to be found - they don't want their liquid damaged phone back. Hence why a bond is charged to prevent that from happening, it also does a good job of sifting through the liars who know their phones are OOW and want to try their luck. If you have nothing to worry about then just pay the bond and get it back later.




19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1097472 28-Jul-2014 20:57
Send private message

Fee and bond are 2 different things



2106 posts

Uber Geek
+1 received by user: 525


  Reply # 1097473 28-Jul-2014 20:58
Send private message

michaelmurfy: When I was at Spark back in the day you'll always get people who gave you a phone which wouldn't power on and be like "yeah, it just happened" - you'll send it away and BANG $85.00 charged to the store from Telegistics for the repair.

The store still has to pay but the customer is now nowhere to be found - they don't want their liquid damaged phone back. Hence why a bond is charged to prevent that from happening, it also does a good job of sifting through the liars who know their phones are OOW and want to try their luck. If you have nothing to worry about then just pay the bond and get it back later.


I see. But should even be doing it according to that TDR statement?

I don't think Vodafone does, and the CGA doesnt require it either

4025 posts

Uber Geek
+1 received by user: 1076

Trusted

  Reply # 1097476 28-Jul-2014 21:03
Send private message

I have heard from some that its the repair companies charging it and therefore the retailers are passing on the cost to the consumer in the form of a bond, until its determined that its definitely covered under warranty. I believe almost all retailers including the telcos are passing these off to an authorised repair agent for the manufacturer, like serviceplus or fonefix, so hence why it's same across the board. I can't verify this though
I also understand why they do it, lots of people break their phones then try and claim warranty, then refuse to pay the service charge on inspecting their warranty void device.

However, it's actually not outlined specifically in our consumer law. In addition to the TDR's advice, we have this discussion point from consumer affairs:
http://www.consumeraffairs.govt.nz/legislation-policy/policy-reports-and-papers/discussion-papers/consumer-law-reform-a-discussion-paper/12.-consumer-guarantees/multipagedocumentsection.2010-06-11.6413180929/12.1.3-issue-bonds-to-assess-faulty-goods
Under the Consumer Guarantees Act, a remedy must be given if the product does not comply with the guarantees. Consumers need only prove to a civil standard (the balance of probabilities) that a retailer has breached a guarantee under the Consumer Guarantees Act, before they are entitled to a remedy. The problem is that some suppliers are not accepting responsibility for any faults particularly with mobile phones unless the phones are first sent away for assessment. This forces the consumer to bear the initial burden of the assessment through the supplier’s requirement of a bond. Of particular concern is when a bond is sought for an obvious fault with the good.


This essentially summarises the issue, and the takeaway is that a serious and obvious flaw to the average person that would be covered under CGA or Warranty, shouldn't really have a bond, but they are allowed to do this in general.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.