Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5
 
 
 

Affiliate link: Shop online for everything you need at AliExpress.

gzt

gzt
11645 posts

Uber Geek

Lifetime subscriber

#1100925 3-Aug-2014 00:01
Send private message

Krishant007:
gzt: What's the tldr on this?


What do you mean TLDR?

https://www.google.co.nz/search?q=define%3A+tldr

Typically after a really long explanation it is conventional to give a short one or two line summary under the heading "tl;dr;" ; ).

Eg; [insert entire text of War and Peace]

Then: tl;dr: Russians scared of Napoleon. Russians defeat Napoleon. Russians live happily ever after with some exceptions.

Batman
Mad Scientist
22933 posts

Uber Geek

Trusted
Lifetime subscriber

  #1100932 3-Aug-2014 00:27
Send private message

the entire history of war and peace is summarised to Russians and Napoleon? really?




Involuntary autocorrect in operation on mobile device. Apologies in advance.


 
 
 
 


Dratsab
3586 posts

Uber Geek

Trusted
Lifetime subscriber

  #1100934 3-Aug-2014 00:41
Send private message

OP - you should have asked for refund in first instance but instead you agreed to another dishwasher being delivered to the store. Go to Consumer NZ if you like. Go to the Disputes Tribunal if you like. You will lose. 

gzt

gzt
11645 posts

Uber Geek

Lifetime subscriber

#1101065 3-Aug-2014 13:01
Send private message

joker97: the entire history of war and peace is summarised to Russians and Napoleon? really?

Yes. No. Alrighty then. Feel free to give it a go.

dejadeadnz
2361 posts

Uber Geek

Trusted
Subscriber

  #1101078 3-Aug-2014 13:52
Send private message

Dratsab: OP - you should have asked for refund in first instance but instead you agreed to another dishwasher being delivered to the store. Go to Consumer NZ if you like. Go to the Disputes Tribunal if you like. You will lose. 


It really isn't a good idea to dole out legal advice if you don't understand the law and, more importantly, real lawyers (I am one) don't guarantee outcomes to people unless they have all the facts. Let me give you a hint: I've already provided the relevant section of the CGA to the OP and even I wouldn't be certain that a DT referee will say he's 100% entitled to a refund. But I can absolutely guarantee you that few of my peers will guarantee anybody that the OP will lose, especially at the crapshoot that is the DT sometimes.



Lias
4231 posts

Uber Geek

Trusted
Lifetime subscriber

  #1101278 3-Aug-2014 20:25
Send private message

IANAL but from what I've seen with DT decisions, OP would have at least a half decent chance of winning at DT, the law hugely favours the consumer, and as dejadeadnz notes it can be a real crapshoot.






jamesrt
1015 posts

Uber Geek

Trusted
Lifetime subscriber

  #1101298 3-Aug-2014 21:00
Send private message

joker97: the entire history of war and peace is summarised to Russians and Napoleon? really?

I think that's War and Peace (specific), not generic War and Peace.

 
 
 
 


Krishant007

1403 posts

Uber Geek


  #1101304 3-Aug-2014 21:11
Send private message

Thank you everyone for your opinions and advice. I went in today to the store and asked to get a refund explaining that I am within my rights as a consumer based on the premise that they had had not completed the sale of the goods within an appropriate time-frame, so they were in breach of the sales agreement. Also that they had not provided me with their sales terms and conditions (which is usually printed on the back of their invoice). The invoice they had emailed me did not contain the terms and conditions. Also that since they have had my money for well over a month also adds to the matter as well. I got advice from one of my friends as well who said that I am still within my full rights to change my mind about the sale agreement since the delivery of goods was not completed in the time-frame they had initially provided. Providing the free-delivery option after 4 weeks of the initial sales agreement was not acceptable.

I do understand that mistakes happen sometimes indeed. But when mistakes happen, the company does show some act of good will for a paying customer and the fact of the matter was that Kitchen Things did not show any act of good will until I had requested to learn their refund process. 

I was not hostile or create a scene at all - I had patiently waited at the store while the manager was serving another customer and kept my tone to a low level being courteous. I told him, I dont want to stretch this much further and waste either your or my time. Just simply give me the full refund amount and we can go our ways. He told me that he needs authorisation from the regional manager (for a refund!) so he will give me a call tomorrow and see what he can do. So I am hoping this doesn't drag on much further as it is quite taxing on mine and the company's time.

sdav
839 posts

Ultimate Geek


  #1101312 3-Aug-2014 21:29

Wow this is dragging on! Good luck with your refund, at least you're determined!

Sideface
6138 posts

Uber Geek

Trusted
DR
Lifetime subscriber

  #1101320 3-Aug-2014 21:35
Send private message

Krishant007: Thank you everyone for your opinions and advice. I went in today to the store and asked to get a refund explaining that I am within my rights as a consumer based on the premise that they had had not completed the sale of the goods within an appropriate time-frame, so they were in breach of the sales agreement. Also that they had not provided me with their sales terms and conditions (which is usually printed on the back of their invoice). The invoice they had emailed me did not contain the terms and conditions. Also that since they have had my money for well over a month also adds to the matter as well. I got advice from one of my friends as well who said that I am still within my full rights to change my mind about the sale agreement since the delivery of goods was not completed in the time-frame they had initially provided. Providing the free-delivery option after 4 weeks of the initial sales agreement was not acceptable.

I do understand that mistakes happen sometimes indeed. But when mistakes happen, the company does show some act of good will for a paying customer and the fact of the matter was that Kitchen Things did not show any act of good will until I had requested to learn their refund process. 

I was not hostile or create a scene at all - I had patiently waited at the store while the manager was serving another customer and kept my tone to a low level being courteous. I told him, I dont want to stretch this much further and waste either your or my time. Just simply give me the full refund amount and we can go our ways. He told me that he needs authorisation from the regional manager (for a refund!) so he will give me a call tomorrow and see what he can do. So I am hoping this doesn't drag on much further as it is quite taxing on mine and the company's time.


When you're stuck in a hole, stop digging.




Sideface


JayADee
1768 posts

Uber Geek


  #1101373 4-Aug-2014 06:07
Send private message

Let us know how you get on.

Batman
Mad Scientist
22933 posts

Uber Geek

Trusted
Lifetime subscriber

  #1101443 4-Aug-2014 08:42
Send private message

As I said, in the future as soon as you are offered a refund drop everything and go and get it




Involuntary autocorrect in operation on mobile device. Apologies in advance.


Bung
3449 posts

Uber Geek

Subscriber

  #1101460 4-Aug-2014 09:10
Send private message

Sideface: When you're stuck in a hole, stop digging.


Why such a negative attitude? The item never left the store so there's no argument that it's not in perfect condition and it is obviously a stock item as opposed to a special order. I would question the financial state of any retailer that wastedmuch time trying to keep this sale rather than moving on.

MikeB4
15555 posts

Uber Geek
Inactive user


  #1101496 4-Aug-2014 10:05
Send private message

Bung:
Sideface: When you're stuck in a hole, stop digging.


Why such a negative attitude? The item never left the store so there's no argument that it's not in perfect condition and it is obviously a stock item as opposed to a special order. I would question the financial state of any retailer that wastedmuch time trying to keep this sale rather than moving on.


Yep a restocking fee for stock that never left stock, not something I would accept.

Krishant007

1403 posts

Uber Geek


  #1101657 4-Aug-2014 12:29
Send private message

Just had to call in this morning to get an update. The store manager told me that the refund has been approved and will go through on Wednesday - for some reason, they only do refunds on wednesdays. But he took my bank account number and will be refunding me the full cost.

Thanks a lot to everyone who chimed in with their 2 cents. Really appreciate the help of the community.

1 | 2 | 3 | 4 | 5
View this topic in a long page with up to 500 replies per page Create new topic




News »

Amazon introduces new Echo devices
Posted 25-Sep-2020 11:56


Mad Catz introduces new S.T.R.I.K.E. 13 Mechanical Gaming Keyboard
Posted 25-Sep-2020 11:34


Vodafone NZ upgrades international submarine network
Posted 25-Sep-2020 09:09


Jabra announces wireless noise-cancelling airbuds, upgrade existing model
Posted 24-Sep-2020 14:43


Nokia 3.4 to be available in New Zealand
Posted 24-Sep-2020 14:34


HP announces new HP ENVY laptops aimed at content creators
Posted 24-Sep-2020 14:02


Logitech introduce MX Anywhere 3
Posted 21-Sep-2020 21:17


Countdown unveils contactless shopping with new Scan&Go tech
Posted 21-Sep-2020 09:48


HP unveils new innovations for businesses adapting to rapidly evolving workstyles and workforces
Posted 17-Sep-2020 15:36


GoPro launches new HERO9 Black camera
Posted 17-Sep-2020 09:45


Telecommunications industry launches new 5G Facts website
Posted 17-Sep-2020 07:56


New Zealand ranks 3rd in world in GSMA index
Posted 15-Sep-2020 10:13


Trend Micro Security Suite adds web monitoring to prevent identity theft
Posted 14-Sep-2020 15:37


NVIDIA to acquire Arm for US$ 40 billion
Posted 14-Sep-2020 12:27


Epson launches its next gen A3+ colour EcoTank multi-function printer
Posted 10-Sep-2020 16:08



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.