Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5

gzt

9931 posts

Uber Geek
+1 received by user: 1494


Reply # 1100925 3-Aug-2014 00:01
One person supports this post
Send private message

Krishant007:
gzt: What's the tldr on this?


What do you mean TLDR?

https://www.google.co.nz/search?q=define%3A+tldr

Typically after a really long explanation it is conventional to give a short one or two line summary under the heading "tl;dr;" ; ).

Eg; [insert entire text of War and Peace]

Then: tl;dr: Russians scared of Napoleon. Russians defeat Napoleon. Russians live happily ever after with some exceptions.

Mad Scientist
18619 posts

Uber Geek
+1 received by user: 2365

Trusted
Lifetime subscriber

  Reply # 1100932 3-Aug-2014 00:27
Send private message

the entire history of war and peace is summarised to Russians and Napoleon? really?

3080 posts

Uber Geek
+1 received by user: 918

Trusted
Lifetime subscriber

  Reply # 1100934 3-Aug-2014 00:41
Send private message

OP - you should have asked for refund in first instance but instead you agreed to another dishwasher being delivered to the store. Go to Consumer NZ if you like. Go to the Disputes Tribunal if you like. You will lose. 

gzt

9931 posts

Uber Geek
+1 received by user: 1494


Reply # 1101065 3-Aug-2014 13:01
Send private message

joker97: the entire history of war and peace is summarised to Russians and Napoleon? really?

Yes. No. Alrighty then. Feel free to give it a go.

1214 posts

Uber Geek
+1 received by user: 910

Subscriber

  Reply # 1101078 3-Aug-2014 13:52
One person supports this post
Send private message

Dratsab: OP - you should have asked for refund in first instance but instead you agreed to another dishwasher being delivered to the store. Go to Consumer NZ if you like. Go to the Disputes Tribunal if you like. You will lose. 


It really isn't a good idea to dole out legal advice if you don't understand the law and, more importantly, real lawyers (I am one) don't guarantee outcomes to people unless they have all the facts. Let me give you a hint: I've already provided the relevant section of the CGA to the OP and even I wouldn't be certain that a DT referee will say he's 100% entitled to a refund. But I can absolutely guarantee you that few of my peers will guarantee anybody that the OP will lose, especially at the crapshoot that is the DT sometimes.



3204 posts

Uber Geek
+1 received by user: 1727

Lifetime subscriber

  Reply # 1101278 3-Aug-2014 20:25
Send private message

IANAL but from what I've seen with DT decisions, OP would have at least a half decent chance of winning at DT, the law hugely favours the consumer, and as dejadeadnz notes it can be a real crapshoot.






Information wants to be free. The Net interprets censorship as damage and routes around it.

 

Thinking about signing up to BigPipe? Get $20 credit with my referral link.


728 posts

Ultimate Geek
+1 received by user: 233

Trusted
Subscriber

  Reply # 1101298 3-Aug-2014 21:00
Send private message

joker97: the entire history of war and peace is summarised to Russians and Napoleon? really?

I think that's War and Peace (specific), not generic War and Peace.



1383 posts

Uber Geek
+1 received by user: 76


  Reply # 1101304 3-Aug-2014 21:11
One person supports this post
Send private message

Thank you everyone for your opinions and advice. I went in today to the store and asked to get a refund explaining that I am within my rights as a consumer based on the premise that they had had not completed the sale of the goods within an appropriate time-frame, so they were in breach of the sales agreement. Also that they had not provided me with their sales terms and conditions (which is usually printed on the back of their invoice). The invoice they had emailed me did not contain the terms and conditions. Also that since they have had my money for well over a month also adds to the matter as well. I got advice from one of my friends as well who said that I am still within my full rights to change my mind about the sale agreement since the delivery of goods was not completed in the time-frame they had initially provided. Providing the free-delivery option after 4 weeks of the initial sales agreement was not acceptable.

I do understand that mistakes happen sometimes indeed. But when mistakes happen, the company does show some act of good will for a paying customer and the fact of the matter was that Kitchen Things did not show any act of good will until I had requested to learn their refund process. 

I was not hostile or create a scene at all - I had patiently waited at the store while the manager was serving another customer and kept my tone to a low level being courteous. I told him, I dont want to stretch this much further and waste either your or my time. Just simply give me the full refund amount and we can go our ways. He told me that he needs authorisation from the regional manager (for a refund!) so he will give me a call tomorrow and see what he can do. So I am hoping this doesn't drag on much further as it is quite taxing on mine and the company's time.

787 posts

Ultimate Geek
+1 received by user: 176


  Reply # 1101312 3-Aug-2014 21:29
Send private message

Wow this is dragging on! Good luck with your refund, at least you're determined!

4097 posts

Uber Geek
+1 received by user: 2297

Lifetime subscriber

  Reply # 1101320 3-Aug-2014 21:35
One person supports this post
Send private message

Krishant007: Thank you everyone for your opinions and advice. I went in today to the store and asked to get a refund explaining that I am within my rights as a consumer based on the premise that they had had not completed the sale of the goods within an appropriate time-frame, so they were in breach of the sales agreement. Also that they had not provided me with their sales terms and conditions (which is usually printed on the back of their invoice). The invoice they had emailed me did not contain the terms and conditions. Also that since they have had my money for well over a month also adds to the matter as well. I got advice from one of my friends as well who said that I am still within my full rights to change my mind about the sale agreement since the delivery of goods was not completed in the time-frame they had initially provided. Providing the free-delivery option after 4 weeks of the initial sales agreement was not acceptable.

I do understand that mistakes happen sometimes indeed. But when mistakes happen, the company does show some act of good will for a paying customer and the fact of the matter was that Kitchen Things did not show any act of good will until I had requested to learn their refund process. 

I was not hostile or create a scene at all - I had patiently waited at the store while the manager was serving another customer and kept my tone to a low level being courteous. I told him, I dont want to stretch this much further and waste either your or my time. Just simply give me the full refund amount and we can go our ways. He told me that he needs authorisation from the regional manager (for a refund!) so he will give me a call tomorrow and see what he can do. So I am hoping this doesn't drag on much further as it is quite taxing on mine and the company's time.


When you're stuck in a hole, stop digging.




Sideface


1511 posts

Uber Geek
+1 received by user: 212


  Reply # 1101373 4-Aug-2014 06:07
Send private message

Let us know how you get on.

Mad Scientist
18619 posts

Uber Geek
+1 received by user: 2365

Trusted
Lifetime subscriber

  Reply # 1101443 4-Aug-2014 08:42
Send private message

As I said, in the future as soon as you are offered a refund drop everything and go and get it

2452 posts

Uber Geek
+1 received by user: 288


  Reply # 1101460 4-Aug-2014 09:10
4 people support this post
Send private message

Sideface: When you're stuck in a hole, stop digging.


Why such a negative attitude? The item never left the store so there's no argument that it's not in perfect condition and it is obviously a stock item as opposed to a special order. I would question the financial state of any retailer that wastedmuch time trying to keep this sale rather than moving on.

12605 posts

Uber Geek
+1 received by user: 5916

Trusted

  Reply # 1101496 4-Aug-2014 10:05
One person supports this post
Send private message

Bung:
Sideface: When you're stuck in a hole, stop digging.


Why such a negative attitude? The item never left the store so there's no argument that it's not in perfect condition and it is obviously a stock item as opposed to a special order. I would question the financial state of any retailer that wastedmuch time trying to keep this sale rather than moving on.


Yep a restocking fee for stock that never left stock, not something I would accept.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 




1383 posts

Uber Geek
+1 received by user: 76


  Reply # 1101657 4-Aug-2014 12:29
One person supports this post
Send private message

Just had to call in this morning to get an update. The store manager told me that the refund has been approved and will go through on Wednesday - for some reason, they only do refunds on wednesdays. But he took my bank account number and will be refunding me the full cost.

Thanks a lot to everyone who chimed in with their 2 cents. Really appreciate the help of the community.

1 | 2 | 3 | 4 | 5
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29


Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.