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44 posts

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Topic # 150899 7-Aug-2014 09:13
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Hi all did anyone got their hand on it?
i have order an PS4 from Dicksmith for an online special bundle for $238. but looks like they said they are unable to fulfill the order.
anyone out there having the same issues?




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  Reply # 1103821 7-Aug-2014 09:52
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This is a clear website mistake and I am sure they will not want to make a loss of around $290 to fulfill your order.

The cheapest price I can possibly get one for is $548 and that is used from EB Games.




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  Reply # 1103824 7-Aug-2014 09:56
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looks like you are right but the worst thing is they charge me already!

 
 
 
 


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  Reply # 1103827 7-Aug-2014 10:04
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If you had posted it on the bargain and deals thread, there'd be more of us to argue the case ;-)



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  Reply # 1103829 7-Aug-2014 10:08
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I got a notification email from price spy about the price drop around 8am, but when I checked it about 10am and went to order, it was already marked as sold out.

Unlikely that they will honour it, but goodluck :)



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  Reply # 1103832 7-Aug-2014 10:20
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lol i found it from pricespy, and told all my work mates, all of us ordered 1 or 2, this is only like less then 20mins windows, so no time to post, didn't even have time to call my friends either.
anyway very hard to force them to honor it.
we did took screen shots and call their call center and they said it's waiting for courier to pick it up, we also have it recorded.



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  Reply # 1103833 7-Aug-2014 10:22
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I was one of the lucky ones that managed to get one of these.

I received a couple of updates from DSE detailing shipping etc.

The money was removed from my credit card, but late last night I received an email stating that the price denoted on the website was incorrect and they would be transferring the money back in my credit card later this week.

I half expected this would be the case - the deal was definitely too good to be true.

My problem is - This isn't the first time this has happened on the DSE website.
While I accept the outcome (we all make mistakes), I'm kind of miffed that these mistakes still get made by a major electronics retailer in New Zealand.

I hope in future DSE get their act together, and ensure checks and balances are in place to eliminate this sort of error going forward.

Until that date I guess we'll have to take their web "special deals" with a rather large grain of salt :)



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  Reply # 1103835 7-Aug-2014 10:31
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me and all our work mate did lot research on internet.
this is one of their finding.
http://www.computerworld.co.nz/article/490070/analysis_cases_clarify_requirements_website_terms_use/
and look at dicksmith's online order. their T&C is not showing anywhere.



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  Reply # 1103837 7-Aug-2014 10:32
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Ah got my hopes up for half a second there

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  Reply # 1103863 7-Aug-2014 11:05
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berman002: me and all our work mate did lot research on internet.
this is one of their finding.
http://www.computerworld.co.nz/article/490070/analysis_cases_clarify_requirements_website_terms_use/
and look at dicksmith's online order. their T&C is not showing anywhere.


I placed an online order with DSE for something yesterday. This was in my order acknowledgement email:

Hello, Thank you for shopping with dicksmith.co.nz. What happens now?

 

  • We will pick your order.
  • We will despatch your order and send you an email update.
  • If you are a registered customer you will be able to track your order in the My Account section of our website. Click the links to Login or Register.
  • When despatched you’ll receive your items within 4 business days in most cases.
However, if we are unable to verify your payment or complete your order as outlined above, our customer service team will endevour to contact you, as we may need to cancel your order. Please see our Terms and Conditions for more information.  

T&C hyperlink is at the bottom of that email.

gzt

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  Reply # 1103957 7-Aug-2014 11:56
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berman002: lol i found it from pricespy, and told all my work mates, all of us ordered 1 or 2, this is only like less then 20mins windows, so no time to post, didn't even have time to call my friends either.
anyway very hard to force them to honor it.
we did took screen shots and call their call center and they said it's waiting for courier to pick it up, we also have it recorded.

Save your energy and give it up, now. There is no reason in the world a retailer has to honor a simple pricing mistake when the goods have not been shipped. It is unfortunate you now have to wait for the CC refund. No, you could not know this was a mistake instead of a promotion. No, you cannot force them to honor it. IIrc this is specifically covered by the FTA.

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  Reply # 1103973 7-Aug-2014 12:15
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you placing the order is an offer to buy the PS4 at that price, Dick Smith can choose to refuse the offer. simple contract law procedure, even states in their terms and conditions that is what happens. and under part 10 of their terms they can cancel if there is an error in the price, so if you end up getting it count yourself lucky. But if they cancel the order and you don't end up getting it you probably have no ability to enforce the sale.

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  Reply # 1104036 7-Aug-2014 13:23
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Yea I heard once that if it was a genuine mistake, then they don't have to honour the deal by law. Sorry for the lack of reference but it was from Fair go or something legit anyway.

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  Reply # 1104050 7-Aug-2014 13:47
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THis sort of thing has happened previously with Dick Smiths and luckily (for them) the laws cover them from selling at incorrectly labelled prices.

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  Reply # 1104057 7-Aug-2014 13:58
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I don't believe retailers are allowed to keep making errors though. I have been caught out by a pricing error with DSE before, but to their credit they did honour it.  I have seen items priced for amounts that I thought were errors, but were infact correct, such as an ipod touch for nearly half price from one of the large retail chains, even though I know apple hardly ever discount things. So pricing errors are not always obvious errors. eg if something is half price it isn't necessarily an obvious error, but if it is 10% of it's normal price, it is more likely to be an error (although not always). It can be very difficult to tell these days, because so many retailers are now into the discounting business model, where they have sales rotations offering large discounts off their 'normal price'.

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  Reply # 1104060 7-Aug-2014 14:01
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I bought my laptop at Dick Smith for $1500, it was $500 cheaper than anywhere else. Bluray drive, 1080P screen, 1TB etc. Was a very good price for what I got.

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