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dafman
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  #1182809 25-Nov-2014 14:02
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Prepaid seems the sensible way to go. Works a treat at PaknSave. Now that station owners will no longer be able to rip off the most vulnerable to recoup their losses, investment in the appropriate technology is likely to follow. Good news all around, me thinks.

dafman
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  #1182810 25-Nov-2014 14:05
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dafman: Prepaid seems the sensible way to go. Works a treat at PaknSave. Now that station owners will no longer be able to rip off the most vulnerable to recoup their losses, investment in the appropriate technology is likely to follow. Good news all around, me thinks.


Err, to pre-empt an anticipated response  ... Now that station owners will no longer be able to genuinely and innocently misinterpret ambiguous employment contracts, investment in the appropriate technology is likely to follow. Good news all around, me thinks

 
 
 
 


networkn

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  #1182811 25-Nov-2014 14:14
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dafman:
dafman: Prepaid seems the sensible way to go. Works a treat at PaknSave. Now that station owners will no longer be able to rip off the most vulnerable to recoup their losses, investment in the appropriate technology is likely to follow. Good news all around, me thinks.


Err, to pre-empt an anticipated response  ... Now that station owners will no longer be able to genuinely and innocently misinterpret ambiguous employment contracts, investment in the appropriate technology is likely to follow. Good news all around, me thinks


I applaud your open minded self correction :) 

No technology investment is really required. PrePay can be done right now for free. If they had done that in the first place this whole thread wouldn't have been required. 


richms
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  #1182815 25-Nov-2014 14:17
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Except prepay is not free, it means either smaller lots sold, or the cashier having to deal with the same customer twice, or just losing the sale altogether to another service station that is not in prepay.




Richard rich.ms

MileHighKiwi
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  #1182816 25-Nov-2014 14:19
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Terrible, terrible behavior by these employers.

On the topic of 'servos', how shi* is Mobil? They are like the fat kid at school that gets picked last in all the sports. The likes of BP and more recently Z have wiped the floor with them. It's no longer good enough to just be a gas station; you need to offer good food, coffee etc....

I have been to two Mobil's recently and they are depressing places compared to BP and Z.


richms
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  #1182817 25-Nov-2014 14:22
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Mobil were first into the whole make it look like a small supermarket thing, and it is now looking very dated compared to the others. Also they look like an exact copy of terrible american style stores, whereas the Z's at least seem to have put a bit of design thinking into their interiors.

I dont go to mobil because the one near here goes onto prepay really early and from about 8pm its window service only and you always get stuck behind a bunch of stoners with munchies trying to tell the guy what food they want. Yay birkdale.




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networkn

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  #1182820 25-Nov-2014 14:26
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richms: Except prepay is not free, it means either smaller lots sold, or the cashier having to deal with the same customer twice, or just losing the sale altogether to another service station that is not in prepay.


Well not really, why would smaller quantities be sold ? A LOT of stations are prepaid, it's by far the most common practice and has been since petrol rocketed up in price.  I have an arrangement with mine that allows them to recognise me and release the pump. 

Most people aren't going to drive another 5 minutes down the road to another station for the sake of prepaid. 


 
 
 
 


networkn

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  #1182827 25-Nov-2014 14:34
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MileHighKiwi: Terrible, terrible behavior by these employers.

On the topic of 'servos', how shi* is Mobil? They are like the fat kid at school that gets picked last in all the sports. The likes of BP and more recently Z have wiped the floor with them. It's no longer good enough to just be a gas station; you need to offer good food, coffee etc....

I have been to two Mobil's recently and they are depressing places compared to BP and Z.



The best Hot Chocolates in Auckland I have found are at Mobil Stations, better than most cafes and in some cases 2/3 the price as well. Service has been pretty good. 

The stores are due for an update, timing is everything. 


richms
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  #1182828 25-Nov-2014 14:42
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networkn:
richms: Except prepay is not free, it means either smaller lots sold, or the cashier having to deal with the same customer twice, or just losing the sale altogether to another service station that is not in prepay.


Well not really, why would smaller quantities be sold ? A LOT of stations are prepaid, it's by far the most common practice and has been since petrol rocketed up in price.  I have an arrangement with mine that allows them to recognise me and release the pump. 

Most people aren't going to drive another 5 minutes down the road to another station for the sake of prepaid. 



Because if you want to fill you have to do in twice and they can only prepaid up to $99 in any case.

I go further to Z who have no problem unlocking the pump even at 10pm.





Richard rich.ms

gzt

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  #1182846 25-Nov-2014 15:10
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Geektastic:
theEd: I don't think it's been mentioned in this thread yet but Z have been trialling a new system (I know it's in some South Auckland and Hamilton stations, not sure about elsewher) with ANPR on the forecourt connected to a cross-station database. If a car pulls up with a license plate that's been used in a drive-off at any other Z the pumps will automatically disable and a warning will come up on the POS screens.

It also accesses the Police's stolen vehicle database and automatically sends an alert to the Police DCC if a stolen plate enters the forecourt.

Very smart use of technology IMHO.


YES!! THAT is what I was talking about. Excellent and intelligent way to deal with the issue. Awesome. 

The first part seems reasonable (provided the appropriate privacy controls are in place (I doubt)) and similar to the old cheque fraud warnings. I would hope the customer has the ability to settle any outstanding and obtain service regardless. I assume also in the second part the customer can still pay at the counter and be on their way without requiring any intervention from the servo staff.

The second part looks like a classic case of an information system being used in a way it was not designed for with all kinds of implications as is usual in those cases.

Handle9
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  #1182847 25-Nov-2014 15:12
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networkn:
richms: Except prepay is not free, it means either smaller lots sold, or the cashier having to deal with the same customer twice, or just losing the sale altogether to another service station that is not in prepay.


Well not really, why would smaller quantities be sold ? A LOT of stations are prepaid, it's by far the most common practice and has been since petrol rocketed up in price.  I have an arrangement with mine that allows them to recognise me and release the pump. 

Most people aren't going to drive another 5 minutes down the road to another station for the sake of prepaid. 



A lot of stations say they are prepay but aren't. The only time I have prepaid any where in the North Island in the last 5 years is very late at night. I just put the pump in and hit fill. If they don't release the pump I replace it and drive off. This has happened once in the last 5 years.

Handle9
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  #1182869 25-Nov-2014 15:26
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gzt:
Geektastic:
theEd: I don't think it's been mentioned in this thread yet but Z have been trialling a new system (I know it's in some South Auckland and Hamilton stations, not sure about elsewher) with ANPR on the forecourt connected to a cross-station database. If a car pulls up with a license plate that's been used in a drive-off at any other Z the pumps will automatically disable and a warning will come up on the POS screens.

It also accesses the Police's stolen vehicle database and automatically sends an alert to the Police DCC if a stolen plate enters the forecourt.

Very smart use of technology IMHO.


YES!! THAT is what I was talking about. Excellent and intelligent way to deal with the issue. Awesome. 

The first part seems reasonable (provided the appropriate privacy controls are in place (I doubt)) and similar to the old cheque fraud warnings. I would hope the customer has the ability to settle any outstanding and obtain service regardless. I assume also in the second part the customer can still pay at the counter and be on their way without requiring any intervention from the servo staff.

The second part looks like a classic case of an information system being used in a way it was not designed for with all kinds of implications as is usual in those cases.


Do you think it's reasonable that a service station serves a vehicle that has been involved in a drive off even if they pay their bill? If it was me that they stole from my first response, after the police dealt with them, would be to trespass them and tell them to sod off.

gzt

gzt
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  #1182874 25-Nov-2014 15:50
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[Edit: deleted badly reasoned post text]

Geektastic
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  #1182921 25-Nov-2014 17:55
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Handle9:
networkn:
richms: Except prepay is not free, it means either smaller lots sold, or the cashier having to deal with the same customer twice, or just losing the sale altogether to another service station that is not in prepay.


Well not really, why would smaller quantities be sold ? A LOT of stations are prepaid, it's by far the most common practice and has been since petrol rocketed up in price.  I have an arrangement with mine that allows them to recognise me and release the pump. 

Most people aren't going to drive another 5 minutes down the road to another station for the sake of prepaid. 



A lot of stations say they are prepay but aren't. The only time I have prepaid any where in the North Island in the last 5 years is very late at night. I just put the pump in and hit fill. If they don't release the pump I replace it and drive off. This has happened once in the last 5 years.


There's one on the dual carriageway up the Hutt valley that has no staff at all. It's a BP one. You have no choice but to prepay at all times. My BP fuel card shows "up to $999" when I use it there. I guess in a few years that will be one tank full and they are anticipating....!!☺





gzt

gzt
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  #1182945 25-Nov-2014 18:44
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Handle9:
gzt:
Geektastic:
theEd: I don't think it's been mentioned in this thread yet but Z have been trialling a new system (I know it's in some South Auckland and Hamilton stations, not sure about elsewher) with ANPR on the forecourt connected to a cross-station database. If a car pulls up with a license plate that's been used in a drive-off at any other Z the pumps will automatically disable and a warning will come up on the POS screens.

It also accesses the Police's stolen vehicle database and automatically sends an alert to the Police DCC if a stolen plate enters the forecourt.

Very smart use of technology IMHO.


YES!! THAT is what I was talking about. Excellent and intelligent way to deal with the issue. Awesome. 

The first part seems reasonable (provided the appropriate privacy controls are in place (I doubt)) and similar to the old cheque fraud warnings. I would hope the customer has the ability to settle any outstanding and obtain service regardless. I assume also in the second part the customer can still pay at the counter and be on their way without requiring any intervention from the servo staff.

The second part looks like a classic case of an information system being used in a way it was not designed for with all kinds of implications as is usual in those cases.


Do you think it's reasonable that a service station serves a vehicle that has been involved in a drive off even if they pay their bill? If it was me that they stole from my first response, after the police dealt with them, would be to trespass them and tell them to sod off.

Yes, it may be reasonable. There are several problems. Cars don't steal fuel. People steal fuel. I doubt you can make a trespass order for a car. Also your specification assumes every drive off has the intent of theft and therefore a customer you do not want back. This is not the case in the real world. It may be a regular customer who simply forgot. I have no inside knowledge but I expect this number to be significant. You will also need to consider if this new policy has any negative impact on staff and customer safety.

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