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Geektastic
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  #1182949 25-Nov-2014 19:00
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gzt:
Handle9:
gzt:
Geektastic:
theEd: I don't think it's been mentioned in this thread yet but Z have been trialling a new system (I know it's in some South Auckland and Hamilton stations, not sure about elsewher) with ANPR on the forecourt connected to a cross-station database. If a car pulls up with a license plate that's been used in a drive-off at any other Z the pumps will automatically disable and a warning will come up on the POS screens.

It also accesses the Police's stolen vehicle database and automatically sends an alert to the Police DCC if a stolen plate enters the forecourt.

Very smart use of technology IMHO.


YES!! THAT is what I was talking about. Excellent and intelligent way to deal with the issue. Awesome. 

The first part seems reasonable (provided the appropriate privacy controls are in place (I doubt)) and similar to the old cheque fraud warnings. I would hope the customer has the ability to settle any outstanding and obtain service regardless. I assume also in the second part the customer can still pay at the counter and be on their way without requiring any intervention from the servo staff.

The second part looks like a classic case of an information system being used in a way it was not designed for with all kinds of implications as is usual in those cases.


Do you think it's reasonable that a service station serves a vehicle that has been involved in a drive off even if they pay their bill? If it was me that they stole from my first response, after the police dealt with them, would be to trespass them and tell them to sod off.

Yes, it may be reasonable. There are several problems. Cars don't steal fuel. People steal fuel. I doubt you can make a trespass order for a car. Also your specification assumes every drive off has the intent of theft and therefore a customer you do not want back. This is not the case in the real world. It may be a regular customer who simply forgot. I have no inside knowledge but I expect this number to be significant. You will also need to consider if this new policy has any negative impact on staff and customer safety.


Do you also do weddings with your comedy?

An ordinary Customer who forgot? You're having a giraffe.





gzt

gzt
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  #1182965 25-Nov-2014 19:35
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Yeah nah done it myself. Got the nod from the attendant. Regular customer. Filled up drove away and got halfway to work and had to turn back when I realised I had done everything but pay.

 
 
 
 


blakamin
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  #1183019 25-Nov-2014 21:44
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Geektastic: Maybe it's just the sort of places you go?

Work? yeah, absolute bastard of a place...

dafman
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  #1183023 25-Nov-2014 22:02
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richms:
networkn:
richms: Except prepay is not free, it means either smaller lots sold, or the cashier having to deal with the same customer twice, or just losing the sale altogether to another service station that is not in prepay.


Well not really, why would smaller quantities be sold ? A LOT of stations are prepaid, it's by far the most common practice and has been since petrol rocketed up in price.  I have an arrangement with mine that allows them to recognise me and release the pump. 

Most people aren't going to drive another 5 minutes down the road to another station for the sake of prepaid. 



Because if you want to fill you have to do in twice and they can only prepaid up to $99 in any case.

I go further to Z who have no problem unlocking the pump even at 10pm.



Not at PaknSave. Their prepaid machines reads my card and, after it is pre-approved, I am able to select 'fill' option. No need to try and estimate the fill amount,  as my card is pre-approved for whatever the required fill amount is. Works a treat. 

networkn

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  #1183025 25-Nov-2014 22:06
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Do you also do weddings with your comedy?

An ordinary Customer who forgot? You're having a giraffe.



I've done it. Driven off in a dream due to tiredness. Only the once. They contacted me, asked me to pay, tried to charge me $80 in recovery. I sent them a cheque and an apology and didn't pay the $80 and told them it was a geniune mistake and I wouldn't pay recovery charges. I never heard from them again and have filled up 10 times or more since there, and never had a problem.

I'll admit it's rare, I've probably filled my car 500 times and only forgotten once. 


Dratsab
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  #1183026 25-Nov-2014 22:07
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dafman:
richms:
networkn:
richms: Except prepay is not free, it means either smaller lots sold, or the cashier having to deal with the same customer twice, or just losing the sale altogether to another service station that is not in prepay.


Well not really, why would smaller quantities be sold ? A LOT of stations are prepaid, it's by far the most common practice and has been since petrol rocketed up in price.  I have an arrangement with mine that allows them to recognise me and release the pump. 

Most people aren't going to drive another 5 minutes down the road to another station for the sake of prepaid. 



Because if you want to fill you have to do in twice and they can only prepaid up to $99 in any case.

I go further to Z who have no problem unlocking the pump even at 10pm.



Not at PaknSave. Their prepaid machines reads my card and, after it is pre-approved, I am able to select 'fill' option. No need to try and estimate the fill amount,  as my card is pre-approved for whatever the required fill amount is. Works a treat. 

Yep - it's great - although whatever discount voucher you're using applies only to the first $150 worth of fuel.

dafman
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  #1183032 25-Nov-2014 22:21
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Dratsab:
dafman:
richms:
networkn:
richms: Except prepay is not free, it means either smaller lots sold, or the cashier having to deal with the same customer twice, or just losing the sale altogether to another service station that is not in prepay.


Well not really, why would smaller quantities be sold ? A LOT of stations are prepaid, it's by far the most common practice and has been since petrol rocketed up in price.  I have an arrangement with mine that allows them to recognise me and release the pump. 

Most people aren't going to drive another 5 minutes down the road to another station for the sake of prepaid. 



Because if you want to fill you have to do in twice and they can only prepaid up to $99 in any case.

I go further to Z who have no problem unlocking the pump even at 10pm.



Not at PaknSave. Their prepaid machines reads my card and, after it is pre-approved, I am able to select 'fill' option. No need to try and estimate the fill amount,  as my card is pre-approved for whatever the required fill amount is. Works a treat. 

Yep - it's great - although whatever discount voucher you're using applies only to the first $150 worth of fuel.


You drive a .... Hummer?

 
 
 
 


Geektastic
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  #1183034 25-Nov-2014 22:25
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networkn:


Do you also do weddings with your comedy?

An ordinary Customer who forgot? You're having a giraffe.



I've done it. Driven off in a dream due to tiredness. Only the once. They contacted me, asked me to pay, tried to charge me $80 in recovery. I sent them a cheque and an apology and didn't pay the $80 and told them it was a geniune mistake and I wouldn't pay recovery charges. I never heard from them again and have filled up 10 times or more since there, and never had a problem.

I'll admit it's rare, I've probably filled my car 500 times and only forgotten once. 



Hmm. Well let us say I have filled my car 1000 times in 30 years and as yet never 'forgotten' to pay, any more than I have 'forgotten' to pay the supermarket for the trolley of groceries, my mortgage, my electricity bill or anything else!

To be honest if you are so tired you forget to pay for petrol you probably ought not to be behind the wheel at that moment either....





Geektastic
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  #1183035 25-Nov-2014 22:27
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dafman:
Dratsab:
dafman:
richms:
networkn:
richms: Except prepay is not free, it means either smaller lots sold, or the cashier having to deal with the same customer twice, or just losing the sale altogether to another service station that is not in prepay.


Well not really, why would smaller quantities be sold ? A LOT of stations are prepaid, it's by far the most common practice and has been since petrol rocketed up in price.  I have an arrangement with mine that allows them to recognise me and release the pump. 

Most people aren't going to drive another 5 minutes down the road to another station for the sake of prepaid. 



Because if you want to fill you have to do in twice and they can only prepaid up to $99 in any case.

I go further to Z who have no problem unlocking the pump even at 10pm.



Not at PaknSave. Their prepaid machines reads my card and, after it is pre-approved, I am able to select 'fill' option. No need to try and estimate the fill amount,  as my card is pre-approved for whatever the required fill amount is. Works a treat. 

Yep - it's great - although whatever discount voucher you're using applies only to the first $150 worth of fuel.


You drive a .... Hummer?


Well, you could have more than one car (we have 3) and/or a lawnmower or whatever...! If you wanted to fill all of them, that would be way over $150.

Our Pajero dog truck takes about $180 to fill it.





networkn

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  #1183037 25-Nov-2014 22:29
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Geektastic:
networkn:


Do you also do weddings with your comedy?

An ordinary Customer who forgot? You're having a giraffe.



I've done it. Driven off in a dream due to tiredness. Only the once. They contacted me, asked me to pay, tried to charge me $80 in recovery. I sent them a cheque and an apology and didn't pay the $80 and told them it was a geniune mistake and I wouldn't pay recovery charges. I never heard from them again and have filled up 10 times or more since there, and never had a problem.

I'll admit it's rare, I've probably filled my car 500 times and only forgotten once. 



Hmm. Well let us say I have filled my car 1000 times in 30 years and as yet never 'forgotten' to pay, any more than I have 'forgotten' to pay the supermarket for the trolley of groceries, my mortgage, my electricity bill or anything else!

To be honest if you are so tired you forget to pay for petrol you probably ought not to be behind the wheel at that moment either....


Well once in 30 years under circumstances I would prefer not to explain on a public forum, I made a mistake, which I rectified. 

You are correct, that I should not have been behind the wheel, but needs must.

Hooray for you, you have a perfect record of never ever forgetting to pay a bill ever. 

dickytim
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  #1183077 26-Nov-2014 06:35
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Dratsab:
dafman:
richms:
networkn:
richms: Except prepay is not free, it means either smaller lots sold, or the cashier having to deal with the same customer twice, or just losing the sale altogether to another service station that is not in prepay.


Well not really, why would smaller quantities be sold ? A LOT of stations are prepaid, it's by far the most common practice and has been since petrol rocketed up in price.  I have an arrangement with mine that allows them to recognise me and release the pump. 

Most people aren't going to drive another 5 minutes down the road to another station for the sake of prepaid. 



Because if you want to fill you have to do in twice and they can only prepaid up to $99 in any case.

I go further to Z who have no problem unlocking the pump even at 10pm.



Not at PaknSave. Their prepaid machines reads my card and, after it is pre-approved, I am able to select 'fill' option. No need to try and estimate the fill amount,  as my card is pre-approved for whatever the required fill amount is. Works a treat. 

Yep - it's great - although whatever discount voucher you're using applies only to the first $150 worth of fuel.


other discount schemes only apply to the first 50 litres. P&S wins!

Sidestep
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  #1183112 26-Nov-2014 08:31
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blakamin:
Geektastic: Maybe it's just the sort of places you go?

Work? yeah, absolute bastard of a place...


ALL my vehicles have bent number plates. Wife's Subaru is the only one that doesn't - and that won't last long..

Sidestep
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  #1183113 26-Nov-2014 08:36
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Geektastic:
dafman:
Dratsab:
dafman:
richms:
networkn:
richms: Except prepay is not free, it means either smaller lots sold, or the cashier having to deal with the same customer twice, or just losing the sale altogether to another service station that is not in prepay.


Well not really, why would smaller quantities be sold ? A LOT of stations are prepaid, it's by far the most common practice and has been since petrol rocketed up in price.  I have an arrangement with mine that allows them to recognise me and release the pump. 

Most people aren't going to drive another 5 minutes down the road to another station for the sake of prepaid. 



Because if you want to fill you have to do in twice and they can only prepaid up to $99 in any case.

I go further to Z who have no problem unlocking the pump even at 10pm.



Not at PaknSave. Their prepaid machines reads my card and, after it is pre-approved, I am able to select 'fill' option. No need to try and estimate the fill amount,  as my card is pre-approved for whatever the required fill amount is. Works a treat. 

Yep - it's great - although whatever discount voucher you're using applies only to the first $150 worth of fuel.


You drive a .... Hummer?


Well, you could have more than one car (we have 3) and/or a lawnmower or whatever...! If you wanted to fill all of them, that would be way over $150.

Our Pajero dog truck takes about $180 to fill it.


I have a couple of utes that take over $200 to fill.

Many prepay stations cut out at $100. Very annoying.

Was at the BP on Bombay hills the other day, first fill cut out at $100, she couldn't get it going again. Backed up to the other pump, cut out at $100 again, gave up.

Ruphus
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  #1183119 26-Nov-2014 08:47
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dafman:
richms:
networkn:
richms: Except prepay is not free, it means either smaller lots sold, or the cashier having to deal with the same customer twice, or just losing the sale altogether to another service station that is not in prepay.


Well not really, why would smaller quantities be sold ? A LOT of stations are prepaid, it's by far the most common practice and has been since petrol rocketed up in price.  I have an arrangement with mine that allows them to recognise me and release the pump. 

Most people aren't going to drive another 5 minutes down the road to another station for the sake of prepaid. 



Because if you want to fill you have to do in twice and they can only prepaid up to $99 in any case.

I go further to Z who have no problem unlocking the pump even at 10pm.



Not at PaknSave. Their prepaid machines reads my card and, after it is pre-approved, I am able to select 'fill' option. No need to try and estimate the fill amount,  as my card is pre-approved for whatever the required fill amount is. Works a treat. 


I was on my way up to Taupo one weekend, called into Bulls Mobil whose pumps were on prepay. The car was nearly empty so I went up to the counter and said that I wanted to 'fill er up'. The cashier said that I had to prepay and specify an amount. I asked what happens if the amount that I prepay is either not enough to fill the car up or too much and they said that I would need to come back in and pay more or get a refund. In the end I drove down the road to BP. The cashier at the BP station said that they now get more customers since Mobil went prepay.

I now avoid prepay pumps unless the pump has the facility to pay at the pump i.e. New World and PaknSave

Edit: Typo

dafman
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  #1183128 26-Nov-2014 09:07
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networkn:
Geektastic:
networkn:


Do you also do weddings with your comedy?

An ordinary Customer who forgot? You're having a giraffe.



I've done it. Driven off in a dream due to tiredness. Only the once. They contacted me, asked me to pay, tried to charge me $80 in recovery. I sent them a cheque and an apology and didn't pay the $80 and told them it was a geniune mistake and I wouldn't pay recovery charges. I never heard from them again and have filled up 10 times or more since there, and never had a problem.

I'll admit it's rare, I've probably filled my car 500 times and only forgotten once. 



Hmm. Well let us say I have filled my car 1000 times in 30 years and as yet never 'forgotten' to pay, any more than I have 'forgotten' to pay the supermarket for the trolley of groceries, my mortgage, my electricity bill or anything else!

To be honest if you are so tired you forget to pay for petrol you probably ought not to be behind the wheel at that moment either....


Well once in 30 years under circumstances I would prefer not to explain on a public forum, I made a mistake, which I rectified. 

You are correct, that I should not have been behind the wheel, but needs must.

Hooray for you, you have a perfect record of never ever forgetting to pay a bill ever. 


Great that you rectified the situation, thus saving a minimum wage worker having to give up a week's wages to reimburse the owner for your oversight (-;

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