gzt:Handle9:gzt:Geektastic:theEd: I don't think it's been mentioned in this thread yet but Z have been trialling a new system (I know it's in some South Auckland and Hamilton stations, not sure about elsewher) with ANPR on the forecourt connected to a cross-station database. If a car pulls up with a license plate that's been used in a drive-off at any other Z the pumps will automatically disable and a warning will come up on the POS screens.
It also accesses the Police's stolen vehicle database and automatically sends an alert to the Police DCC if a stolen plate enters the forecourt.
Very smart use of technology IMHO.
YES!! THAT is what I was talking about. Excellent and intelligent way to deal with the issue. Awesome.
The first part seems reasonable (provided the appropriate privacy controls are in place (I doubt)) and similar to the old cheque fraud warnings. I would hope the customer has the ability to settle any outstanding and obtain service regardless. I assume also in the second part the customer can still pay at the counter and be on their way without requiring any intervention from the servo staff.
The second part looks like a classic case of an information system being used in a way it was not designed for with all kinds of implications as is usual in those cases.
Do you think it's reasonable that a service station serves a vehicle that has been involved in a drive off even if they pay their bill? If it was me that they stole from my first response, after the police dealt with them, would be to trespass them and tell them to sod off.
Yes, it may be reasonable. There are several problems. Cars don't steal fuel. People steal fuel. I doubt you can make a trespass order for a car. Also your specification assumes every drive off has the intent of theft and therefore a customer you do not want back. This is not the case in the real world. It may be a regular customer who simply forgot. I have no inside knowledge but I expect this number to be significant. You will also need to consider if this new policy has any negative impact on staff and customer safety.
Do you also do weddings with your comedy?
An ordinary Customer who forgot? You're having a giraffe.