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65 posts

Master Geek

# 160589 12-Jan-2015 20:58
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Hi guys, I'm looking for CGA advice. I purchased a PS4 from JBHifi a couple of months ago.

Every now and then the bluetooth drops out just long enough to let go of any buttons that are held down such as scoping a gun and/or firing it.

I am VERY close to the PS4 - half a meter without obstructions. Also the bluetooth range on mine compared to my flatmates is incredibly weak over distance, walking 3 metres with minor obstruction will cause the controller to disconnect. I tested with his PS4 so I know it's not intended to be this weak - I put his in same spot with same setup and the difference is huge.

It keeps getting me killed in shooters and anywhere I need to hold down the button. I have confirmed with 3 controllers that the fault is the PS4 console itself rather than faulty controllers.

So, I called JB and told them this. They said we will not replace the console, repair is the only option they offered and said Sony will do the same.

My console did not degrade or break, the one that they grabbed from the store and gave to me was already faulty. And then they expected me to wait for 2 weeks to get it repaired when I only just got it??

I declined the repair because it doesn't occur and kill me often enough to warrant losing it that long when every day mattered in progressing in Destiny and particularly raids. But then I wanted to play in the lounge and jumped on my flatmate's and the response time is actually better.

I want to know why my rights are under the CGA and legally, because I still do not want to give up my PS4 for 2 weeks while they repair it. It was faulty at the time of purchase so I should not have to let them repair it and waste my time. I can't help to feel cheated, and I'm certain they must have lied about saying they're allowed to repair when it was faulty the moment they gave it to me.

Shady business practices, at the least.

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Uber Geek

Biddle Corp
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  # 1213132 13-Jan-2015 13:15
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Oddball:  The store lied to me about my rights (to refuse it within the 2 weeks) making it clear that the only option I had was to let them repair.

There is nothing in the CGA that makes any mention of a 14 day period. They did not mislead you.

If a store choses to offer a 14 day right of return that's up to them, and is above and beyond the CGA offering.

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