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dpw



834 posts

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# 166083 2-Mar-2015 12:23
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Please excuse the choice of forum, to be honest I couldn't pick a forum from the list that would suit this topic. If I have missed it then my apologies and can a moderator please move it to that appropriate forum.

I have a faulty 64GB card that has gone read-only. It is a Sandisk card and still covered under warranty. I have tried numerous formatting utilities and could not wipe the material on it. I purchased it from Ascent and they have issued an RMA number. I told them I am not happy with sending the card back as it is because it contains private material, but offered to cut it to pieces and return the pieces.

So far I have been told that I have to return the faulty item, and causing physical damage to the card prior to return would void the warranty. I have asked if there are absolutely no provisions made on this matter regarding personal privacy, and also if this policy is that of Ascent's, Ascent's supplier, or Sandisk's. I am still awaiting their reply.

Has anyone dealt with this sort of issue? I'd also love to hear your thoughts on this matter, especially those of you experienced in legal matters.

D.




Android user, software developer, a semi-typical (not a gamer) geek, and a Bernese Mountain Dog nut!

http://savitarbernese.com | https://nz.linkedin.com/in/danywu

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Vocus

  # 1249438 2-Mar-2015 13:19
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Basically if your data cannot get into the "wrong hands" you write off failed drives, end of.  There's no way around it really.

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