![]() ![]() ![]() |
|
nofam:
Sorry - I was a bit loose with my terminology there - I meant the jacket retailer (they're also the importer - no idea who the overseas manufacturer is). And yes, that's my contention - under sections 6 & 12 of the CGA, they have obligations to provide goods of acceptable quality, and also to have spare parts available for a reasonable period of time (or contract out of this by advising they don't at time-of-purchase - which they didn't do).
I've already told them I'll be taking this further if need be, and that I don't believe I'm being unreasonable in my claim.
nofam: Thanks for all the advice and encouragement guys - the latest is that the jacket supplier is seeking advice from their lawyer, and will abide by whatever they recommend.
Fingers crossed for a positive, amicable outcome!
nofam: So I'm happy to report that I'm being given a full refund on the jacket, on advice from the company's lawyer. Great to see that logic has prevailed.
Shame it took them several months and likely-considerable legal costs to confirm what was a pretty open & shut application of the CGA. And not a single apology for any inconvenience caused.
Needless to say, they've lost a customer.
Information wants to be free. The Net interprets censorship as damage and routes around it.
Lias:nofam: So I'm happy to report that I'm being given a full refund on the jacket, on advice from the company's lawyer. Great to see that logic has prevailed.
Shame it took them several months and likely-considerable legal costs to confirm what was a pretty open & shut application of the CGA. And not a single apology for any inconvenience caused.
Needless to say, they've lost a customer.
Please Name and Shame so we can also avoid them.
nofam:Lias:nofam: So I'm happy to report that I'm being given a full refund on the jacket, on advice from the company's lawyer. Great to see that logic has prevailed.
Shame it took them several months and likely-considerable legal costs to confirm what was a pretty open & shut application of the CGA. And not a single apology for any inconvenience caused.
Needless to say, they've lost a customer.
Please Name and Shame so we can also avoid them.
www.1tonne.co.nz - I thought long and hard about posting this, as it was never my intention to be punitive, but I think people have a right to know what to expect before purchasing.
On the whole, their products and service are good, and I've recommended them before to others, but I won't be any more.
Being a retailer is actually pretty easy if you have good products, but it's the 'putting right' of issues that separates the ok from the excellent, and as we all know, you only see a business's true colours when issues arise.
|
![]() ![]() ![]() |