Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
7216 posts

Uber Geek
+1 received by user: 2287

Subscriber

  Reply # 1390637 20-Sep-2015 16:14
Send private message

JEDENZED:
Jase2985: every claim ive had with state, 1x home and contents, and about 5x car, they have been excellent (non have been our fault) very fast and everyone on the phone has been pleasant and easy to deal with


I spoke with a lovely, helpful lady this morning who immediately issued Noel Leeming HQ with an authority to supply a replacement. She advised that NL are charged with determining the replacement value but if I'm not happy with their suggestion(s) I should go back to her for further discussion and to potentially use a different supplier.

She marked my case urgent (because of the World Cup being on, ha!) and told me to expect a call from NL tomorrow to arrange a store visit. I'll have to pay my excess of $250 direct to the eventual supplier of the TV which seems like a good, simple solution to me... plus, my no claims bonus remains intact so long as I don't have any further claims in this cycle period.

Pleased so far with the service from State, let's see what NL come up with!


sounds about right, i had that with my camera, was a Canon 40D that was stolen and they replaced it with a 60D as that was the logical step replacement.





376 posts

Ultimate Geek
+1 received by user: 74


  Reply # 1390665 20-Sep-2015 17:04
Send private message

richms: I'm surprised that insurance consider kids vandalism a reason to allow a claim tho.


You should work as an insurance assessor - they'd love your attitude!

Other people... Prolly not so much...

 
 
 
 


7216 posts

Uber Geek
+1 received by user: 2287

Subscriber

  Reply # 1390670 20-Sep-2015 17:24
2 people support this post
Send private message

richms:

I'm surprised that insurance consider kids vandalism a reason to allow a claim tho.


why? the kids intent wasnt to damage the TV, and its classes as an accident, which is exactly that insurance is for.

559 posts

Ultimate Geek
+1 received by user: 80

Trusted

  Reply # 1390674 20-Sep-2015 17:30
Send private message

JEDENZED:
Jase2985: every claim ive had with state, 1x home and contents, and about 5x car, they have been excellent (non have been our fault) very fast and everyone on the phone has been pleasant and easy to deal with


I spoke with a lovely, helpful lady this morning who immediately issued Noel Leeming HQ with an authority to supply a replacement. She advised that NL are charged with determining the replacement value but if I'm not happy with their suggestion(s) I should go back to her for further discussion and to potentially use a different supplier.

She marked my case urgent (because of the World Cup being on, ha!) and told me to expect a call from NL tomorrow to arrange a store visit. I'll have to pay my excess of $250 direct to the eventual supplier of the TV which seems like a good, simple solution to me... plus, my no claims bonus remains intact so long as I don't have any further claims in this cycle period.

Pleased so far with the service from State, let's see what NL come up with!


The insurance company will have a good deal going with Noel Leeming as in they will be paying a very special price, so if you go with the decision to pay a little extra to upgrade the TV they will provide you may get a shock. e.g. XYZ TV worth $1,800 will only cost the insurance $1,450 and then you take off the $250 excess and the bill to the insurance is $1,200. If you want that $2,200 tv then your up to pay $1,000 extra (inc excess).

1924 posts

Uber Geek
+1 received by user: 539


  Reply # 1391316 21-Sep-2015 14:35
Send private message

I claimed mine through EQC, so might be different from normal insurance.

It was probably 5 years old, and cost me $4600 at the time (down from $6000) and was Sony's top model.

Can't remember exactly what I got paid, but nowhere near what I paid for it and nowhere near enough to get the latest top model of the same size.

They basically gave me enough to get a Sony TV of the same size and same feature set, which being 5 years later was a fairly low end model.

You could try arguing that in order to get the deep blacks of your previous TV you need an OLED :)




376 posts

Ultimate Geek
+1 received by user: 74


Reply # 1391360 21-Sep-2015 15:25
5 people support this post
Send private message

So I've had a thoroughly successful resolution on this. State have been super efficient and supportive and Noel Leeming came up with the goods too.

The process played out with a phone discussion between myself and a NL insurance customer services associate. He advised that the kicker for me in my own particular scenario was that my original Samsung TV had 3D. This factor pretty much eliminated any Samsung TV replacement (without going into the stratosphere in terms of pricing and spec) so he asked and I agreed to consider a 50" Panasonic 4K UHD 3D equivalent at $2699.

When I went along to view it in store however, I spotted it's 55" big brother, the Panasonic TH-55CX700Z, just up from it on promo at $2599. A couple of questions later determined that I could indeed have this model as an alternative as the cost wouldn't put the insurance company on either side of the ledger comparative to the 50". Happy days.

I also wanted to get the TV delivered and installed onto a wall mount, a service that I quickly discovered Noel Leeming would provide.... for $499...

Eh, no thanks...

Then, lo and behold, I spotted their mailer with the aforementioned 55" Panny on promo and including a BONUS bracket and wall mount installation worth $499!!

Long story short, I successfully negotiated this into the deal (not without flexing a good portion of my sales and management skills muscle I might add) so in the end, I paid my $250 insurance excess as well as an extra $20 to upgrade the included wall bracket from a basic flat to a tilt and that was that. I'll get a spanky new 55" 4K 3D TV fully mounted, installed, wired up to my existing devices and a walk-through of how to use the new telly for the princely sum of $270 bucks.

Not bad eh??!!?? 

AND.... if that wasn't enough, my wife called me about 45 minutes later to say she'd just won a MacBook Air, an iPhone 6, $250 worth of grocery vouchers and a one year magazine & newspaper subscription from a competition that she entered last week!!!

I'm off to buy a lotto ticket... :D






15312 posts

Uber Geek
+1 received by user: 4035

Trusted
Lifetime subscriber

  Reply # 1392650 23-Sep-2015 12:34
One person supports this post
Send private message

JEDENZED: So I've had a thoroughly successful resolution on this. State have been super efficient and supportive and Noel Leeming came up with the goods too.

The process played out with a phone discussion between myself and a NL insurance customer services associate. He advised that the kicker for me in my own particular scenario was that my original Samsung TV had 3D. This factor pretty much eliminated any Samsung TV replacement (without going into the stratosphere in terms of pricing and spec) so he asked and I agreed to consider a 50" Panasonic 4K UHD 3D equivalent at $2699.

When I went along to view it in store however, I spotted it's 55" big brother, the Panasonic TH-55CX700Z, just up from it on promo at $2599. A couple of questions later determined that I could indeed have this model as an alternative as the cost wouldn't put the insurance company on either side of the ledger comparative to the 50". Happy days.

I also wanted to get the TV delivered and installed onto a wall mount, a service that I quickly discovered Noel Leeming would provide.... for $499...

Eh, no thanks...

Then, lo and behold, I spotted their mailer with the aforementioned 55" Panny on promo and including a BONUS bracket and wall mount installation worth $499!!

Long story short, I successfully negotiated this into the deal (not without flexing a good portion of my sales and management skills muscle I might add) so in the end, I paid my $250 insurance excess as well as an extra $20 to upgrade the included wall bracket from a basic flat to a tilt and that was that. I'll get a spanky new 55" 4K 3D TV fully mounted, installed, wired up to my existing devices and a walk-through of how to use the new telly for the princely sum of $270 bucks.

Not bad eh??!!?? 

AND.... if that wasn't enough, my wife called me about 45 minutes later to say she'd just won a MacBook Air, an iPhone 6, $250 worth of grocery vouchers and a one year magazine & newspaper subscription from a competition that she entered last week!!!

I'm off to buy a lotto ticket... :D







I don't think you should, you should allow the rest of us to have a chance! :) 

I think you got a pretty good deal. 

3293 posts

Uber Geek
+1 received by user: 1241


  Reply # 1392744 23-Sep-2015 15:01
One person supports this post
Send private message

Great outcome.  I've always found State fantastic on contents.




Mike

1770 posts

Uber Geek
+1 received by user: 328

Subscriber

  Reply # 1393250 24-Sep-2015 09:47
One person supports this post
Send private message

Wow, you have every right to be well pleased, especially with your wife's win as well.





376 posts

Ultimate Geek
+1 received by user: 74


  Reply # 1395077 26-Sep-2015 22:37
Send private message

Thanks guys, very pleased with the outcome. Noel Leeming delivered and installed the TV yesterday and it looks pretty good in it's safely-out-of-toddlers-reach spot on the wall! :)

1 | 2 
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52


NOW to deploy SD-WAN to regional councils
Posted 19-Dec-2017 19:46


Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52


New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39


UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.