Insurance claim for broken TV

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Jase2985

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# 1390637 20-Sep-2015 16:14

JEDENZED:
Jase2985: every claim ive had with state, 1x home and contents, and about 5x car, they have been excellent (non have been our fault) very fast and everyone on the phone has been pleasant and easy to deal with

I spoke with a lovely, helpful lady this morning who immediately issued Noel Leeming HQ with an authority to supply a replacement. She advised that NL are charged with determining the replacement value but if I'm not happy with their suggestion(s) I should go back to her for further discussion and to potentially use a different supplier.

She marked my case urgent (because of the World Cup being on, ha!) and told me to expect a call from NL tomorrow to arrange a store visit. I'll have to pay my excess of $250 direct to the eventual supplier of the TV which seems like a good, simple solution to me... plus, my no claims bonus remains intact so long as I don't have any further claims in this cycle period.

Pleased so far with the service from State, let's see what NL come up with!

sounds about right, i had that with my camera, was a Canon 40D that was stolen and they replaced it with a 60D as that was the logical step replacement.

JEDENZED

427 posts

Ultimate Geek

# 1390665 20-Sep-2015 17:04

richms: I'm surprised that insurance consider kids vandalism a reason to allow a claim tho.

You should work as an insurance assessor - they'd love your attitude!

Other people... Prolly not so much...

Jase2985

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# 1390670 20-Sep-2015 17:24

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richms:

I'm surprised that insurance consider kids vandalism a reason to allow a claim tho.

why? the kids intent wasnt to damage the TV, and its classes as an accident, which is exactly that insurance is for.

Boeingflyer

584 posts

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# 1390674 20-Sep-2015 17:30

JEDENZED:
Jase2985: every claim ive had with state, 1x home and contents, and about 5x car, they have been excellent (non have been our fault) very fast and everyone on the phone has been pleasant and easy to deal with

I spoke with a lovely, helpful lady this morning who immediately issued Noel Leeming HQ with an authority to supply a replacement. She advised that NL are charged with determining the replacement value but if I'm not happy with their suggestion(s) I should go back to her for further discussion and to potentially use a different supplier.

She marked my case urgent (because of the World Cup being on, ha!) and told me to expect a call from NL tomorrow to arrange a store visit. I'll have to pay my excess of $250 direct to the eventual supplier of the TV which seems like a good, simple solution to me... plus, my no claims bonus remains intact so long as I don't have any further claims in this cycle period.

Pleased so far with the service from State, let's see what NL come up with!

The insurance company will have a good deal going with Noel Leeming as in they will be paying a very special price, so if you go with the decision to pay a little extra to upgrade the TV they will provide you may get a shock. e.g. XYZ TV worth $1,800 will only cost the insurance $1,450 and then you take off the $250 excess and the bill to the insurance is $1,200. If you want that $2,200 tv then your up to pay $1,000 extra (inc excess).

Paul1977

2751 posts

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# 1391316 21-Sep-2015 14:35

I claimed mine through EQC, so might be different from normal insurance.

It was probably 5 years old, and cost me $4600 at the time (down from $6000) and was Sony's top model.

Can't remember exactly what I got paid, but nowhere near what I paid for it and nowhere near enough to get the latest top model of the same size.

They basically gave me enough to get a Sony TV of the same size and same feature set, which being 5 years later was a fairly low end model.

You could try arguing that in order to get the deep blacks of your previous TV you need an OLED :)

JEDENZED

427 posts

Ultimate Geek

# 1391360 21-Sep-2015 15:25

5 people support this post

So I've had a thoroughly successful resolution on this. State have been super efficient and supportive and Noel Leeming came up with the goods too.

The process played out with a phone discussion between myself and a NL insurance customer services associate. He advised that the kicker for me in my own particular scenario was that my original Samsung TV had 3D. This factor pretty much eliminated any Samsung TV replacement (without going into the stratosphere in terms of pricing and spec) so he asked and I agreed to consider a 50" Panasonic 4K UHD 3D equivalent at $2699.

When I went along to view it in store however, I spotted it's 55" big brother, the Panasonic TH-55CX700Z, just up from it on promo at $2599. A couple of questions later determined that I could indeed have this model as an alternative as the cost wouldn't put the insurance company on either side of the ledger comparative to the 50". Happy days.

I also wanted to get the TV delivered and installed onto a wall mount, a service that I quickly discovered Noel Leeming would provide.... for $499...

Eh, no thanks...

Then, lo and behold, I spotted their mailer with the aforementioned 55" Panny on promo and including a BONUS bracket and wall mount installation worth $499!!

Long story short, I successfully negotiated this into the deal (not without flexing a good portion of my sales and management skills muscle I might add) so in the end, I paid my $250 insurance excess as well as an extra $20 to upgrade the included wall bracket from a basic flat to a tilt and that was that. I'll get a spanky new 55" 4K 3D TV fully mounted, installed, wired up to my existing devices and a walk-through of how to use the new telly for the princely sum of $270 bucks.

Not bad eh??!!??

AND.... if that wasn't enough, my wife called me about 45 minutes later to say she'd just won a MacBook Air, an iPhone 6, $250 worth of grocery vouchers and a one year magazine & newspaper subscription from a competition that she entered last week!!!

I'm off to buy a lotto ticket... :D

networkn

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# 1392650 23-Sep-2015 12:34

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JEDENZED: So I've had a thoroughly successful resolution on this. State have been super efficient and supportive and Noel Leeming came up with the goods too.

The process played out with a phone discussion between myself and a NL insurance customer services associate. He advised that the kicker for me in my own particular scenario was that my original Samsung TV had 3D. This factor pretty much eliminated any Samsung TV replacement (without going into the stratosphere in terms of pricing and spec) so he asked and I agreed to consider a 50" Panasonic 4K UHD 3D equivalent at $2699.

When I went along to view it in store however, I spotted it's 55" big brother, the Panasonic TH-55CX700Z, just up from it on promo at $2599. A couple of questions later determined that I could indeed have this model as an alternative as the cost wouldn't put the insurance company on either side of the ledger comparative to the 50". Happy days.

I also wanted to get the TV delivered and installed onto a wall mount, a service that I quickly discovered Noel Leeming would provide.... for $499...

Eh, no thanks...

Then, lo and behold, I spotted their mailer with the aforementioned 55" Panny on promo and including a BONUS bracket and wall mount installation worth $499!!

Long story short, I successfully negotiated this into the deal (not without flexing a good portion of my sales and management skills muscle I might add) so in the end, I paid my $250 insurance excess as well as an extra $20 to upgrade the included wall bracket from a basic flat to a tilt and that was that. I'll get a spanky new 55" 4K 3D TV fully mounted, installed, wired up to my existing devices and a walk-through of how to use the new telly for the princely sum of $270 bucks.

Not bad eh??!!??

AND.... if that wasn't enough, my wife called me about 45 minutes later to say she'd just won a MacBook Air, an iPhone 6, $250 worth of grocery vouchers and a one year magazine & newspaper subscription from a competition that she entered last week!!!

I'm off to buy a lotto ticket... :D

I don't think you should, you should allow the rest of us to have a chance! :)

I think you got a pretty good deal.

MikeAqua

5385 posts

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# 1392744 23-Sep-2015 15:01

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Great outcome. I've always found State fantastic on contents.

Mike

linw

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# 1393250 24-Sep-2015 09:47

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Wow, you have every right to be well pleased, especially with your wife's win as well.

JEDENZED

427 posts

Ultimate Geek

# 1395077 26-Sep-2015 22:37

Thanks guys, very pleased with the outcome. Noel Leeming delivered and installed the TV yesterday and it looks pretty good in it's safely-out-of-toddlers-reach spot on the wall! :)

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