JEDENZED:Jase2985: every claim ive had with state, 1x home and contents, and about 5x car, they have been excellent (non have been our fault) very fast and everyone on the phone has been pleasant and easy to deal with
I spoke with a lovely, helpful lady this morning who immediately issued Noel Leeming HQ with an authority to supply a replacement. She advised that NL are charged with determining the replacement value but if I'm not happy with their suggestion(s) I should go back to her for further discussion and to potentially use a different supplier.
She marked my case urgent (because of the World Cup being on, ha!) and told me to expect a call from NL tomorrow to arrange a store visit. I'll have to pay my excess of $250 direct to the eventual supplier of the TV which seems like a good, simple solution to me... plus, my no claims bonus remains intact so long as I don't have any further claims in this cycle period.
Pleased so far with the service from State, let's see what NL come up with!
sounds about right, i had that with my camera, was a Canon 40D that was stolen and they replaced it with a 60D as that was the logical step replacement.