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Topic # 180848 23-Sep-2015 19:46
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One of the hard disks in my NAS has finally dropped dead (the NAS has been warning me for about 2 years now), so I guess I better a new set of bigger drives to go in and expand the capacity (a lovely week of continuous RAID-5 rebuilds beckons ... yay ...)

Now I could go onto PriceSpy and just buy from whoever is the cheapest, but since the drives are going to have a 3 year warranty I'd rather buy from a company who will not muck me about later on and say I have to sort it all out myself with the manufacturer.

So which PC shops have a good reputation for customer service ?

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  Reply # 1393028 23-Sep-2015 20:00
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Computer Lounge and Playtech are my favorite.  :)





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  Reply # 1393030 23-Sep-2015 20:05
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Have always brought from computerlounge

 
 
 
 


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  Reply # 1393033 23-Sep-2015 20:13
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I get everything at PB Tech. I've been going there for years now, have an account and they have treated me very well.

I have a two-bay Synology diskstation NAS. Bought it there.  




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  Reply # 1393040 23-Sep-2015 20:22
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Came here for advice here myself on the same subject , a few years ago

As above Computer Lounge


Havent looked back :)





 

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  Reply # 1393078 23-Sep-2015 21:01
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Computer lounge for me as well (and I'm wellington based)




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Gigabyte AMD A8 Brix --> Samsung LA46A650D via HDMI, NextPVR,OpenHAB with Aeotech ZWave Controller
Media:Chromecast v2, ATV4, Roku3, Raspberry PI temperature Sensors and Bluetooth LE Sensors,HDHomeRun Dual
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  Reply # 1393083 23-Sep-2015 21:12
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I've bought a few times from CL, and their service has always been excellent; fortunately I've never had to put their warranty policy to the test though I have no doubt it is as good as their reputation. 

Of the stores I have had to claim warranties on in recent memory, PBTech, Playtech and Alphacity all performed fine. PB Tech replaced some RAM on the spot after testing it. Playtech sent a harddrive away and had a replacement a few days later. Alphacity replaced a PSU the day after I dropped it in to them for testing - they shipped out a new one the following day. 



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  Reply # 1393085 23-Sep-2015 21:17
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I usually deal with Playtech, but PBTech and CL are good too.





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  Reply # 1393087 23-Sep-2015 21:20
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PBTech, Playtech




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  Reply # 1393089 23-Sep-2015 21:26
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Straight to PB Tech I go. Never had a problem with warranties etc. Unless you can find a very good special, they will be the cheapest on any normal day.

Cheers,
Joseph

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  Reply # 1393091 23-Sep-2015 21:27
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I've had a few warranty returns back through computer lounge for drives.  A fair simple process and largely without hassle




Previously known as psycik

NextPVR/OpenHAB: 
Gigabyte AMD A8 Brix --> Samsung LA46A650D via HDMI, NextPVR,OpenHAB with Aeotech ZWave Controller
Media:Chromecast v2, ATV4, Roku3, Raspberry PI temperature Sensors and Bluetooth LE Sensors,HDHomeRun Dual
Windows 2012 
Host (Plex Server/Crashplan): 2x2TB, 2x3TB, 1x4TB using DriveBender, Samsung 850 evo 512 GB SSD, Hyper-V Server with 1xW10, 1xW2k8, 2xUbuntu 16.04 LTS, Crashplan, NextPVR channel for Plex,NextPVR Metadata Agent and Scanner for Plex




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  Reply # 1393098 23-Sep-2015 21:36
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Ta very much! Now on to finding what drive to go for :-)

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  Reply # 1393175 24-Sep-2015 00:24
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I have started buying white label drives off amazon.

 

 

Way cheaper than local purchases and no reliability issues so far - anyway I no longer worry about warranty.

 

 

If a drive dies, I cannot even be bothered taking it out of the server. I just tell zfs to replace it with another spindle.

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  Reply # 1393179 24-Sep-2015 01:24
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jpoc: I have started buying white label drives off amazon. Way cheaper than local purchases and no reliability issues so far - anyway I no longer worry about warranty. If a drive dies, I cannot even be bothered taking it out of the server. I just tell zfs to replace it with another spindle.

Do you remove the dud drive and tell ZFS to use a hot spare?  Or do you isolate bad blocks on the drive somehow?

White label drives are fine for a RAID config where you have some form of data security (and most likely a rock solid backup solution), but I wouldn't recommend them for use in an external case or storage expansion in a home desktop machine.  The risk of failure is too high for me!





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  Reply # 1393186 24-Sep-2015 05:25
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Got my last 2 from Computer Lounge.

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  Reply # 1393192 24-Sep-2015 06:36
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Linuxluver: I get everything at PB Tech. I've been going there for years now, have an account and they have treated me very well.

I have a two-bay Synology diskstation NAS. Bought it there.  


PB via trade me (no credit card fee)




I know a little more than nothing but not much...

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