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  Reply # 1414467 27-Oct-2015 10:50
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Good point, actually. I think he's got you there.





I reject your reality and substitute my own. - Adam Savage
 


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  Reply # 1414473 27-Oct-2015 10:59
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True  yell -- I couldn't believe that this kind of nonsense had spread to GZ.

But it did confirm my original supposition.



 
 
 
 


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  Reply # 1414477 27-Oct-2015 11:03
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I wish GZ had an "ignore thread" function

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  Reply # 1414481 27-Oct-2015 11:06
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I think it's called an off switch.





I reject your reality and substitute my own. - Adam Savage
 




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  Reply # 1414487 27-Oct-2015 11:09
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ubergeeknz: I wish GZ had an "ignore thread" function


I bet you complain about the TV too, all the time holding the remote whilst watching it!

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  Reply # 1414494 27-Oct-2015 11:17
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networkn:
ubergeeknz: I wish GZ had an "ignore thread" function


I bet you complain about the TV too, all the time holding the remote whilst watching it!


Yep that's me, always complaining about the most pointless things.



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  Reply # 1414496 27-Oct-2015 11:18
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ubergeeknz:
networkn:
ubergeeknz: I wish GZ had an "ignore thread" function


I bet you complain about the TV too, all the time holding the remote whilst watching it!


Yep that's me, always complaining about the most pointless things.


Don't feel bad, we all do it, from time to time! :)

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  Reply # 1414535 27-Oct-2015 11:54
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jonathan18:
joker97: If they can communicate with perfect linguistics they won't be waitressing.


Geektastic: This also happened.

Waitress at checkout "That will be $75 please."

My client " Thanks - add 10% for a tip please."

Waitress reaches for calculator....


Two examples, along with the original post, of an unreasonably superior attitude...

Why on earth would you assume that everyone should be capable of adding a 10 percent tip in their heads? This may be easy for you or me to do, and I'm sure you'll judge poorly anyone who couldn't do this, but in reality there'll be many who can't do this and for a multitude of possible reasons.

I experienced something similar a few months back, when I asked the (young) woman serving us at a Subway outlet to divide a sub into thirds; she was apologetic and said she didn't know what this meant, so I just explained to her it was just cutting it into three equally sized pieces. Perhaps that's just the ex-teacher in me, but I really don't think it's necessary to use these kinds of situations to prove one's "superiority".

I've no issue in holding people in service industries to account for poor service, but to me that's about rudeness, (meaningful) incompetence, slackness etc - not about whether they can perform mental arithmetic or ask obvious questions.


 


Ok i should rephrase and since I have a keyboard i can type properly. 
If they can communicate with perfect linguistics they won't be waitressing

I don't expect a waitress, whenever performing the duties of waitressing, to analyse every single word s/he chooses to speak to meet or surpass the accuracy of fact and be committed to be totally unambiguous as expected in a courtroom or formal business function. In fact those words sound like they are trying to be explicit and unassuming but came out soundly ever so slightly unprofessional.



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  Reply # 1414544 27-Oct-2015 12:03
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I can't believe some people think it's reasonable for a retail staff member not to be able to add 10% to a bill in their head. I'd be pretty damn embarrassed.

One thing a customer said to me recently that really stuck with me, is that the new generation of students appear to have lost their ability to "estimate". They seem to do less and less of this type of stuff in school.

"Roughly how much should this be" type stuff. It's so important, I believe.

I am pretty concerned about the increasingly low standards we set in terms of expectations for people (and especially our youngest generation). 

I do take note of the fact, that if someone gets it wrong, the ramifications are potentially worse for said wait person, in terms of customer reaction, but holy moly!

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  Reply # 1414548 27-Oct-2015 12:07
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networkn: I can't believe some people think it's reasonable for a retail staff member not to be able to add 10% to a bill in their head. I'd be pretty damn embarrassed.

One thing a customer said to me recently that really stuck with me, is that the new generation of students appear to have lost their ability to "estimate". They seem to do less and less of this type of stuff in school.

"Roughly how much should this be" type stuff. It's so important, I believe.

I am pretty concerned about the increasingly low standards we set in terms of expectations for people (and especially our youngest generation). 

I do take note of the fact, that if someone gets it wrong, the ramifications are potentially worse for said wait person, in terms of customer reaction, but holy moly!


If I owned a retail establishment I would expect my staff to use a calculator or like for all calculations.




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  Reply # 1414549 27-Oct-2015 12:09
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This thread has turned out to be a total disappointment.
I was hoping people would contribute other dumb things they have heard people say and we could all have a jolly good giggle at the expense of strangers.
Instead.....




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  Reply # 1414559 27-Oct-2015 12:13
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kiwifidget: This thread has turned out to be a total disappointment.
I was hoping people would contribute other dumb things they have heard people say and we could all have a jolly good giggle at the expense of strangers.
Instead.....


Agreed! 

If I'd have the same thing, I would have been embarrassed, rightly so, and then had a giggle at my own expense. Unfortunately along with lower expectations, we appear to be losing our sense of humor. 

Some people here need to remove the sticks....



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  Reply # 1414562 27-Oct-2015 12:16
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MikeB4:
networkn: I can't believe some people think it's reasonable for a retail staff member not to be able to add 10% to a bill in their head. I'd be pretty damn embarrassed.

One thing a customer said to me recently that really stuck with me, is that the new generation of students appear to have lost their ability to "estimate". They seem to do less and less of this type of stuff in school.

"Roughly how much should this be" type stuff. It's so important, I believe.

I am pretty concerned about the increasingly low standards we set in terms of expectations for people (and especially our youngest generation). 

I do take note of the fact, that if someone gets it wrong, the ramifications are potentially worse for said wait person, in terms of customer reaction, but holy moly!


If I owned a retail establishment I would expect my staff to use a calculator or like for all calculations.


I have the most complex and capable calculator built in :) It's called a brain. I expect to need to use it or lose it. 

I do agree however, that a calculator is a good fail safe, but that doesn't excuse someone not being able to do the math regardless, nor does the presence of a calculator mean one should not engage ones brain.

Whenever we get a bill or see an opportunity, we always encourage my son (in fact both my young children) to TRY and work it out first. 

It is worth noting that I do understand said waitress MIGHT have known the answer, it was more the other comments I have an issue with, suggesting it's ok if you can't add 10% to a bill in your head.


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  Reply # 1414567 27-Oct-2015 12:25
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networkn:
MikeB4:
networkn: I can't believe some people think it's reasonable for a retail staff member not to be able to add 10% to a bill in their head. I'd be pretty damn embarrassed.

One thing a customer said to me recently that really stuck with me, is that the new generation of students appear to have lost their ability to "estimate". They seem to do less and less of this type of stuff in school.

"Roughly how much should this be" type stuff. It's so important, I believe.

I am pretty concerned about the increasingly low standards we set in terms of expectations for people (and especially our youngest generation). 

I do take note of the fact, that if someone gets it wrong, the ramifications are potentially worse for said wait person, in terms of customer reaction, but holy moly!


If I owned a retail establishment I would expect my staff to use a calculator or like for all calculations.


I have the most complex and capable calculator built in :) It's called a brain. I expect to need to use it or lose it. 

I do agree however, that a calculator is a good fail safe, but that doesn't excuse someone not being able to do the math regardless, nor does the presence of a calculator mean one should not engage ones brain.

Whenever we get a bill or see an opportunity, we always encourage my son (in fact both my young children) to TRY and work it out first. 

It is worth noting that I do understand said waitress MIGHT have known the answer, it was more the other comments I have an issue with, suggesting it's ok if you can't add 10% to a bill in your head.



Especially 10% of a very simple number. If it was 10% of 0.0000003448889993939266612211233444330204 I would not particularly expect that to be done in the head by most people. 10% of $70? Yes absolutely.





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  Reply # 1414568 27-Oct-2015 12:26
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networkn: I can't believe some people think it's reasonable for a retail staff member not to be able to add 10% to a bill in their head. I'd be pretty damn embarrassed.

One thing a customer said to me recently that really stuck with me, is that the new generation of students appear to have lost their ability to "estimate". They seem to do less and less of this type of stuff in school.

"Roughly how much should this be" type stuff. It's so important, I believe.

I am pretty concerned about the increasingly low standards we set in terms of expectations for people (and especially our youngest generation). 

I do take note of the fact, that if someone gets it wrong, the ramifications are potentially worse for said wait person, in terms of customer reaction, but holy moly!


I have a German colleague. He tells his teen. "In NZ people say "well done, well done" for being average. You must not succumb into thinking you are any good. You need to measure yourself against what your teacher would say in Germany. To which his teen goes, "meh". True story.

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