Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
1209 posts

Uber Geek
+1 received by user: 56

  Reply # 1450662 15-Dec-2015 10:45
Send private message

I cancelled my c/c last year, the last thing I did before cancelling it was pay my yahoo email annual subscription. 11 months later, I cancelled my yahoo subscription. I didn't think/expect/ask for a refund of the remaining month's charge, but they refunded $1.50 US automatically to last known c/c, and then next thing in internet banking, my c/c account was showing again, revived, able to be accessed.

1 post

Wannabe Geek
+1 received by user: 3


  Reply # 1450710 15-Dec-2015 11:50
3 people support this post
Send private message

Hi there,

I'm from BNZ and just thought I'd share some information about what may have happened and why.

When it comes to selected authorities like insurances, key utilities and rates, we do force payments through because these are all things that could have a large flow-on effect if the payment was to be missed. Missing payments for things like electricity can mean that power could be switched off and the customer could incur costs to get it switched back on. Or in the case of life insurance, if a customer's life insurance was to lapse unintentionally that customer may have trouble getting cover again, especially if they have experienced ill health in the past. For example, if you have life insurance and suffer a heart attack, and then your insurance lapses, you may struggle to find a provider who will grant an insurance policy again, or have to pay significantly higher premiums.

It's not an automated system - payments like these go through to a team who looks at them on a case by case basis and makes decisions as to whether it should go through of not. We'll do this for a time and will try to contact the customer by phone, and then also the system creates a statement which is sent to the last known address so the customer is often notified that way too.

For this reason you would have to have proactively cancelled the insurance payments linked to that account, but if you did instruct us to terminate the life insurance then it's possible the ball has been dropped somewhere along the way. Either way I'd be happy to look into this for you and help you find a resolution if you haven't already done so.

If you're keen send through an email to or send us a DM in Twitter or PM in Facebook with your access number.


Senior Community Manager


1969 posts

Uber Geek
+1 received by user: 628


  Reply # 1451965 16-Dec-2015 23:33
Send private message

After cancelling a credit card - phone the bank again and report that card has been stolen. They will quickly put a permanent block on it and they will be happy that no unauthorised transactions have been done on it.

1 | 2 
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30

Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26

UFB killer app: Speed
Posted 17-Nov-2017 17:01

The case for RSS — MacSparky
Posted 13-Nov-2017 14:35

WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43

Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28

Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06

Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49

Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34

Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33

Spark enhances IoT network capability
Posted 7-Nov-2017 11:33

Vocus NZ sale and broadband competition
Posted 6-Nov-2017 14:36

Hawaiki reaches key milestone in landmark deep-sea fibre project
Posted 4-Nov-2017 13:53

Countdown launches new proximity online shopping app
Posted 4-Nov-2017 13:50

Nokia 3310 to be available through Spark New Zealand
Posted 4-Nov-2017 13:31

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.