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1222 posts

Uber Geek
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  Reply # 1450662 15-Dec-2015 10:45
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I cancelled my c/c last year, the last thing I did before cancelling it was pay my yahoo email annual subscription. 11 months later, I cancelled my yahoo subscription. I didn't think/expect/ask for a refund of the remaining month's charge, but they refunded $1.50 US automatically to last known c/c, and then next thing in internet banking, my c/c account was showing again, revived, able to be accessed.

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Wannabe Geek
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BNZ

  Reply # 1450710 15-Dec-2015 11:50
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Hi there,

I'm from BNZ and just thought I'd share some information about what may have happened and why.

When it comes to selected authorities like insurances, key utilities and rates, we do force payments through because these are all things that could have a large flow-on effect if the payment was to be missed. Missing payments for things like electricity can mean that power could be switched off and the customer could incur costs to get it switched back on. Or in the case of life insurance, if a customer's life insurance was to lapse unintentionally that customer may have trouble getting cover again, especially if they have experienced ill health in the past. For example, if you have life insurance and suffer a heart attack, and then your insurance lapses, you may struggle to find a provider who will grant an insurance policy again, or have to pay significantly higher premiums.

It's not an automated system - payments like these go through to a team who looks at them on a case by case basis and makes decisions as to whether it should go through of not. We'll do this for a time and will try to contact the customer by phone, and then also the system creates a statement which is sent to the last known address so the customer is often notified that way too.

For this reason you would have to have proactively cancelled the insurance payments linked to that account, but if you did instruct us to terminate the life insurance then it's possible the ball has been dropped somewhere along the way. Either way I'd be happy to look into this for you and help you find a resolution if you haven't already done so.

If you're keen send through an email to socialmedia@bnz.co.nz or send us a DM in Twitter or PM in Facebook with your access number.

Thanks,

Yvonne
Senior Community Manager
BNZ

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  Reply # 1451965 16-Dec-2015 23:33
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After cancelling a credit card - phone the bank again and report that card has been stolen. They will quickly put a permanent block on it and they will be happy that no unauthorised transactions have been done on it.





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