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Geektastic
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  #2888073 18-Mar-2022 11:10
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The endless boring spiel we are subjected to when we ring organisations now.

“Did you know you can look at our websites blah blah privacy policy blah blah may be recorded for training purposes blah blah busier than usual blah blah etc waffle blah blah “

I don’t want to hear it. I’m not interested. I don’t care. Neither do I want your tinny low quality “music” for another half an hour.

Just put me straight through to a human being please.





Shadowfoot
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  #2888084 18-Mar-2022 11:17
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I used a company’s web form to send a message as that was one of the suggested alternatives to waiting for a person. A week later I got a response asking me to call. 
I had hoped for a quicker response, and maybe for them to call me.





Geektastic
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  #2888089 18-Mar-2022 11:23
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Shadowfoot:

I used a company’s web form to send a message as that was one of the suggested alternatives to waiting for a person. A week later I got a response asking me to call. 
I had hoped for a quicker response, and maybe for them to call me.



I’m often reminded of a Dilbert cartoon. Sitting around a meeting table the Pointy Haired Boss says “ I know we always said employees were our number one asset. It turns out we’re actually the fifth.”

“What is fourth?”

“Paper clips. “





  #2888094 18-Mar-2022 11:29
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Geektastic: The endless boring spiel we are subjected to when we ring organisations now.

“Did you know you can look at our websites blah blah privacy policy blah blah may be recorded for training purposes blah blah busier than usual blah blah etc waffle blah blah “

I don’t want to hear it. I’m not interested. I don’t care. Neither do I want your tinny low quality “music” for another half an hour.

Just put me straight through to a human being please.

 

1. probably half the calls could be sorted out by people using the website, some people forget to use it or dont know it had that function

 

2. privacy is a big thing so people need to know there data is dafe

 

3. requirement to tell people they are being recorded

 

4. wouldn't you like to know you could be waiting longer?


neb

neb
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  #2888096 18-Mar-2022 11:30
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lchiu7:

Are all companies changing their IVR menu options all the time?



That's the pre recorded bit that's present in every IVR system, along with "We are experiencing higher than normal call volumes" and "Calls may be recorded for training purposes".

Handsomedan
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  #2888120 18-Mar-2022 12:03
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you are always experiencing longer than normal wait times doesn't that make  it normal? - Philosoraptor - quickmeme





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eracode
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  #2888174 18-Mar-2022 12:19
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neb:

 

"Calls may be recorded for training purposes".

 

 

The call quality to support desks is usually so poor I always thought this was "Calls may be used for training porpoises". 

 

Never understood that but now I get it.





Sometimes I just sit and think. Other times I just sit.


richms
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  #2888194 18-Mar-2022 12:57
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Handsomedan:

Similarly when you are expected to treat (more or less) everything as a priority. Doesn't that defeat the purpose of prioritising? 



This is what urgent and priority charges are for. They can be credited back the first time the customer orders something urgent in error but after that...




Richard rich.ms

Shadowfoot
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  #2888196 18-Mar-2022 13:00
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Chorus arriving at 11:10 am for a scheduled window of 1-5 pm. We were out of the house 11-12 so that a prospective buyer could have a second inspection. 

 

  • At 8:45 am the Chorus technician checked, via text, we would be available in the afternoon. 
  • Wednesday Chorus system sent a reminder that the appointment was 1-5 pm.




Behodar
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  #2888198 18-Mar-2022 13:02
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The question is whether the tech will return between 1-5!


Behodar
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  #2888202 18-Mar-2022 13:08
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The back of the game box says it requires 80 GB of space. I pop the disc in and get an error that I need at least 151 GB of free space to install it.

 

For bonus points, it's a remake of a game that would have definitely been well under a megabyte when first released in 1987!


geoffwnz
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  #2888256 18-Mar-2022 14:31
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Behodar:

 

The back of the game box says it requires 80 GB of space. I pop the disc in and get an error that I need at least 151 GB of free space to install it.

 

For bonus points, it's a remake of a game that would have definitely been well under a megabyte when first released in 1987!

 

 

Can you imagine the stack of floppy discs?





Handsomedan
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  #2888267 18-Mar-2022 14:50
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Behodar:

 

The back of the game box says it requires 80 GB of space. I pop the disc in and get an error that I need at least 151 GB of free space to install it.

 

For bonus points, it's a remake of a game that would have definitely been well under a megabyte when first released in 1987!

 

 

Pong sure has grown in size! 

 

 

 

Pong Video Game GIF - Pong Video Game Atari - Discover & Share GIFs





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Eva888
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  #2888317 18-Mar-2022 15:07
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eracode:

neb:


"Calls may be recorded for training purposes".



The call quality to support desks is usually so poor I always thought this was "Calls may be used for training porpoises". 


Never understood that but now I get it.



Lol...I am picturing all the porpoises lined up for training.

neb

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  #2888351 18-Mar-2022 16:42
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Behodar:

The back of the game box says it requires 80 GB of space. I pop the disc in and get an error that I need at least 151 GB of free space to install it.

 

 

Ah, memories of Windows NT, which claimed it would run in 4MB but once you'd got through to disk #207 of the 275 disks it came on told you it needed 8MB, not 4MB.

 

 

And there was always a bad sector on about the third-to-last disk, no matter which disk set you used.

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