Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | ... | 112 | 113 | 114 | 115 | 116 | 117 | 118 | 119 | 120 | 121 | 122 | ... | 1549
richms
26581 posts

Uber Geek

Trusted
Subscriber

  #1652800 18-Oct-2016 12:33
Send private message quote this post

No it means how many calls they answer and log as complete.

Customer hung up is complete. Take another call and then get that complete as fast as possible. That is why they use bs like take the sim card out for 30 mins and try again.




Richard rich.ms

MikeB4
18206 posts

Uber Geek

ID Verified
Trusted
Subscriber

  #1652806 18-Oct-2016 12:40
Send private message quote this post

Geektastic:

Mobile phone company CSR's who get cut off and then do not call you back, despite quite obviously having your phone number....!!



Not necessarily the CSR's fault. They may not be allowed to go off queue to phone out.

Geektastic
17758 posts

Uber Geek

Trusted
Lifetime subscriber

  #1652841 18-Oct-2016 13:20
Send private message quote this post

MikeB4:
Geektastic:

Mobile phone company CSR's who get cut off and then do not call you back, despite quite obviously having your phone number....!!



Not necessarily the CSR's fault. They may not be allowed to go off queue to phone out.


Possibly; idiot rules are found in most workplaces IME!





Behodar
9347 posts

Uber Geek

Trusted
Lifetime subscriber

  #1652850 18-Oct-2016 13:36
Send private message quote this post

Geektastic: Possibly; idiot rules are found in most workplaces IME!

 

I had a good laugh the other day; the chief executive announced a project to reduce the number of policies by an order of magnitude, as many of them are outdated or simply common sense. Twenty minutes later she's talking about introducing a new policy for something else...


MikeB4
18206 posts

Uber Geek

ID Verified
Trusted
Subscriber

  #1652863 18-Oct-2016 14:00
Send private message quote this post

Geektastic:

 


Possibly; idiot rules are found in most workplaces IME!

 

 

 

It's a fine line balancing call waiting times, talk time and call backs. Each one of those categories will produce complaints. Every contact center manager would love enough staff to cover all those without any delays but unfortunately customers are not prepared to pay for it.


richms
26581 posts

Uber Geek

Trusted
Subscriber

  #1652932 18-Oct-2016 14:45
Send private message quote this post

Bought a physical game so the steam refund policy isnt any use to me. Crappy mafia 3. At least I have the soundtracks on vinyl tho.





Richard rich.ms

Fred99
13684 posts

Uber Geek


  #1652966 18-Oct-2016 15:24
Send private message quote this post

MikeB4:

 

 

 

It's a fine line balancing call waiting times, talk time and call backs. Each one of those categories will produce complaints. Every contact center manager would love enough staff to cover all those without any delays but unfortunately customers are not prepared to pay for it.

 

 

 

 

I can't ever recall being asked - per se.


Behodar
9347 posts

Uber Geek

Trusted
Lifetime subscriber

  #1652969 18-Oct-2016 15:26
Send private message quote this post

Maybe not, but a lot of the time, when given options, people will pick the cheapest. Granted not everyone does, but it happens a lot.


Fred99
13684 posts

Uber Geek


  #1653007 18-Oct-2016 15:41
Send private message quote this post

Behodar:

 

Maybe not, but a lot of the time, when given options, people will pick the cheapest. Granted not everyone does, but it happens a lot.

 

 

 

 

They do so - pick the cheapest - with expectation that the level of service offered will adequately meet their requirements.

 

If the companies had to make public the statistics they'll have on average wait times, resolution rates etc, then I'm confident that there'd be a dramatic overnight change.


richms
26581 posts

Uber Geek

Trusted
Subscriber

  #1653015 18-Oct-2016 15:44
Send private message quote this post

When I am shopping for things on aliexpress or similar I rarely choose the cheapest one. I will pick a seller that seems to specilize in that sort of item rather than selling LED lamps, housewares, sex toys, and aquarium decorations all under the one store with most of their listing detailing their terms and some barely decipherable copy and paste crap about the thing itself.

 

Yet I have a friend who will just sort by price and go for the cheapest one. Feedback doesnt matter, description doesnt matter.

 

Guess who has the most problems with sellers on there?





Richard rich.ms

MikeB4
18206 posts

Uber Geek

ID Verified
Trusted
Subscriber

  #1653022 18-Oct-2016 15:55
Send private message quote this post

Fred99:

 

MikeB4:

 

 

 

It's a fine line balancing call waiting times, talk time and call backs. Each one of those categories will produce complaints. Every contact center manager would love enough staff to cover all those without any delays but unfortunately customers are not prepared to pay for it.

 

 

 

 

I can't ever recall being asked - per se.

 

 

 

 

Most folks want the service levels to improve and their bills to go down, constantly.


Fred99
13684 posts

Uber Geek


  #1653025 18-Oct-2016 15:59
Send private message quote this post

MikeB4:

 

Fred99:

 

MikeB4:

 

 

 

It's a fine line balancing call waiting times, talk time and call backs. Each one of those categories will produce complaints. Every contact center manager would love enough staff to cover all those without any delays but unfortunately customers are not prepared to pay for it.

 

 

 

 

I can't ever recall being asked - per se.

 

 

 

 

Most folks want the service levels to improve and their bills to go down, constantly.

 

 

 

 

Of course they do - and that's exactly what improved efficiency and competition has been providing them with, hasn't it?


MikeB4
18206 posts

Uber Geek

ID Verified
Trusted
Subscriber

  #1653046 18-Oct-2016 16:17
Send private message quote this post

Fred99:

 

 

 

 

 

Of course they do - and that's exactly what improved efficiency and competition has been providing them with, hasn't it?

 

 

 

 

No


Geektastic
17758 posts

Uber Geek

Trusted
Lifetime subscriber

  #1653050 18-Oct-2016 16:21
Send private message quote this post

Fred99:

 

MikeB4:

 

Fred99:

 

MikeB4:

 

 

 

It's a fine line balancing call waiting times, talk time and call backs. Each one of those categories will produce complaints. Every contact center manager would love enough staff to cover all those without any delays but unfortunately customers are not prepared to pay for it.

 

 

 

 

I can't ever recall being asked - per se.

 

 

 

 

Most folks want the service levels to improve and their bills to go down, constantly.

 

 

 

 

Of course they do - and that's exactly what improved efficiency and competition has been providing them with, hasn't it?

 

 

 

 

It is certainly what it SHOULD be providing them with!






Geektastic
17758 posts

Uber Geek

Trusted
Lifetime subscriber

  #1653051 18-Oct-2016 16:25
Send private message quote this post

Behodar:

 

Geektastic: Possibly; idiot rules are found in most workplaces IME!

 

I had a good laugh the other day; the chief executive announced a project to reduce the number of policies by an order of magnitude, as many of them are outdated or simply common sense. Twenty minutes later she's talking about introducing a new policy for something else...

 

 

 

 

I know. I used to have to sign Helen Clark's mobile phone bills (along with all the Cabinet Minister's bills). I asked why.

 

 

 

"To authorise them for payment."

 

 

 

"Umm. So, if I refuse to sign, you won't pay the PM's phone bill and her mobile will be cut off?"

 

 

 

"Well, no. Of course not. That wouldn't happen."

 

 

 

"So why am I wasting time every month doing this again?"

 

 

 

"To authorise them for payment. It says you have to in the rules."

 

 

 

"Doh."






1 | ... | 112 | 113 | 114 | 115 | 116 | 117 | 118 | 119 | 120 | 121 | 122 | ... | 1549
View this topic in a long page with up to 500 replies per page Create new topic



News and reviews »

Synology Introduces BeeStation
Posted 23-Feb-2024 14:14


New One UI 6.1 Update Brings Galaxy AI to More Galaxy Devices
Posted 23-Feb-2024 10:50


Amazon Echo Hub Available in New Zealand
Posted 23-Feb-2024 10:40


InternetNZ Releases Internet Insights 2023
Posted 20-Feb-2024 10:31


Seagate Adds 24TB IronWolf Pro Hard Drives for Multi-user Commercial and Enterprise RAID Storage Solutions
Posted 19-Feb-2024 16:54


Seagate Skyhawk AI 24TB Elevates Edge Security Capacity and Performance
Posted 9-Feb-2024 17:18


GoPro Releases Quik Desktop App for macOS and Introduces Premium+ Subscription Tier
Posted 9-Feb-2024 17:14


Ring Introduces New Ring Battery Video Doorbell Pro
Posted 9-Feb-2024 16:51


Galaxy AI Transforms the new Galaxy S24 Series
Posted 18-Jan-2024 07:00


D-Link launches AI-Powered Aquila Pro M30 Wi-Fi 6 Mesh Systems
Posted 17-Jan-2024 20:02


Newest LG 4K Lifestyle Projector Doubles as Art Objet
Posted 9-Jan-2024 15:50


More LG Smart TV Owners Set To Enjoy the Latest webOS Upgrade
Posted 9-Jan-2024 15:45


Panasonic Announces the Z95A and Z93A With Fire TV Built In
Posted 9-Jan-2024 15:30


Amazon Echo Pop Review
Posted 8-Jan-2024 14:22


Samsung Tab S9 FE Review
Posted 17-Dec-2023 08:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.