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neb

neb
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  #3190047 3-Feb-2024 19:52
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networkn:

Long wait times for banking customer services. With BILLIONS in profits every month, you'd think they could spare 200K a year for a few extra people to man the telephones!

 

 

Neighbour wanted to make a slight change in account handling with her ANZ accounts. After something like a solid hour on the phone she got two appointments at different times because they apparently can't do it in one appointment, some weeks in the future. Very generous of them to actually make the time to see one of their own customers.

 

 

Is the Auckland Queen St ASB still so slow that it's faster to go out to Ponsonby, do your banking there, and come back again, than to wait in the queue at the Queen St branch?

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  #3190115 3-Feb-2024 22:26
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Don't talk to me about ANZ. Twice now I’ve walked in to make a few changes and was told to make an appointment which would be two weeks away and at the town branch where there is no parking close by. This because they didn’t have a business assistant at that branch. Seriously considering dumping them. Worse bank I deal with. ASB has been the easiest and most helpful. 


neb

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  #3190116 3-Feb-2024 22:32
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Eva888:

ASB has been the easiest and most helpful. 

 

 

They could make that their new marketing slogan, "We suck slightly less!".

networkn
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  #3190167 4-Feb-2024 09:59
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In a first but particularly annoying example, Amazon AU customer service are being completely useless and unhelpful (and breaking the law). 

 

Bought a GAN charger in early December. My 'return' window is until 31st Jan. It failed yesterday. It's completely dead. 

 

In December, I had another identical unit fail in a much less significant way and it was one chat and DHL collected it and a credit was issued same day. 

 

I've chatted 3 times and been refused replacement, refund or repair because it's outside the 'return' window. No amount of discussion was possible, they copied and pasted the same text back to me until they force closed the windows despite multiple requests for escalation. 

 

Third chat I started with CGA and now they want a video of the fault, with me holding a bit of paper with the date on it, and they will 'consider' their position on it.  I've literally never seen this before and I have spend considerably thousands with them over the years. Returns are beyond simple and usually above and beyond. Imagine offering 60 days of warranty on a $150 charger... 

 

 


Behodar
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  #3190173 4-Feb-2024 10:26
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Compared with previous Amazon experience, that's baffling. Several years ago (before streaming was a "thing"), Mum wanted to watch Lost. I bought her the box set for Christmas, which was something like 35 discs. At 1 episode every weekend, with the occasional missed week, it was probably around two years before we got up to disc 34 and found that it was defective.

 

Amazon replaced it for free, bumped it up to priority delivery, and didn't ask for the defective disc back. Your story seems to be the polar opposite.

 

The only thing I can suggest is that you need to convince someone that you're not trying to do "a return", but rather a warranty claim.


  #3190174 4-Feb-2024 10:28
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Amazon suck these days for returns, much easier to go to the manufacturer 


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  #3190233 4-Feb-2024 11:06
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Good luck find "manufacturers" on Amazon.




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networkn
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  #3190244 4-Feb-2024 11:32
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Behodar:

 

Compared with previous Amazon experience, that's baffling. Several years ago (before streaming was a "thing"), Mum wanted to watch Lost. I bought her the box set for Christmas, which was something like 35 discs. At 1 episode every weekend, with the occasional missed week, it was probably around two years before we got up to disc 34 and found that it was defective.

 

Amazon replaced it for free, bumped it up to priority delivery, and didn't ask for the defective disc back. Your story seems to be the polar opposite.

 

The only thing I can suggest is that you need to convince someone that you're not trying to do "a return", but rather a warranty claim.

 

 

Yeah, in my 20 years of Amazon this is way outside of what I usually experience. I have had some incredble experiences with Amazon, which is why I am a huge fan and I spent freely with them. This seems to have got stuck somewhere. 

 

Read the reviews and everyone is saying their failed units were replaced promptly. 

 

EdIT : Went to Amazon.com got transferred 5 times and gave up. I've never had an issue like this before. Another hour wasted.


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  #3190284 4-Feb-2024 13:08
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Eva888:

 

Don't talk to me about ANZ. Twice now I’ve walked in to make a few changes and was told to make an appointment which would be two weeks away and at the town branch where there is no parking close by. This because they didn’t have a business assistant at that branch. Seriously considering dumping them. Worse bank I deal with. ASB has been the easiest and most helpful. 

 

 

 

 

ASB is just as bad. Give them a call to open an account for my kid, the rep says I have to go into the branch. The branch is only open sporadic hours, so I have to organise time off work. I wait in the queue at the branch for almost an hour only to be told I need to make an appointment. Next appointment isn't for two weeks. Organise more time off work for the appointment. When I get to the appointment they tell me in the first ten seconds I should go home and do it via their app, and the rep starts to walk away. I stand there and do it on the app without letting them walk away from me, because I KNOW there will be a step which needs intervention from the staff. One minute later the app tells me the application has been started but I need to go into the branch so the staff can sight the documents. Rep reluctantly sights the documents and completes the application. 

 

 

 

What a waste of time. And the fact that they tried to send me home AGAIN without completing the application... absolute muppets. 


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  #3190464 4-Feb-2024 16:35
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@cddt That sucks. I’ve had great service via phone by ASB and haven’t needed to go into their branch lately so can see your angst. Seems that’s where the problem lies with all banks now…too cheap to hire staff as in my case when they didn’t have someone to serve a business account at a suburban branch when all they needed was either one hire or at least allow the staff already at desks to serve a business customer. Mine kept saying 'sorry I can’t do that, the system won’t allow it and you have to make an appointment with a business advisor, I can get you one in two weeks.' 

 

 


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  #3190468 4-Feb-2024 16:44
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Eva888:

 

@cddt That sucks. I’ve had great service via phone by ASB and haven’t needed to go into their branch lately so can see your angst. Seems that’s where the problem lies with all banks now…too cheap to hire staff as in my case when they didn’t have someone to serve a business account at a suburban branch when all they needed was either one hire or at least allow the staff already at desks to serve a business customer. Mine kept saying 'sorry I can’t do that, the system won’t allow it and you have to make an appointment with a business advisor, I can get you one in two weeks.' 

 

 

 

 

Submit a complaint. It won't make any difference but if enough do something might move a little bit. Remind the bank where their billions of profits are coming from.

 

 





Plesse igmore amd axxept applogies in adbance fir anu typos

 


 


neb

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  #3190684 4-Feb-2024 22:07
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Jase2985:

Amazon suck these days for returns, much easier to go to the manufacturer 

 

 

If you haven't already encountered it, google the term "enshittification".

 

 

(Hope I can post that :-).

networkn
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  #3190755 5-Feb-2024 08:30
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So, finally got some success. After sending through a video with the time and date showing the fault along with the appropriate sections related to CGA and AU Consumer Protection Act, I got a return authorization. That is 3 hours of my life I'll never get back. 

 

The only upside is that the unit is on special right now, and so I'll end up about $30 better off, ordering a replacement.


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  #3190838 5-Feb-2024 10:06
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cddt:

 

ASB is just as bad. Give them a call to open an account for my kid, the rep says I have to go into the branch. The branch is only open sporadic hours, so I have to organise time off work. I wait in the queue at the branch for almost an hour only to be told I need to make an appointment. Next appointment isn't for two weeks. Organise more time off work for the appointment. When I get to the appointment they tell me in the first ten seconds I should go home and do it via their app, and the rep starts to walk away. I stand there and do it on the app without letting them walk away from me, because I KNOW there will be a step which needs intervention from the staff. One minute later the app tells me the application has been started but I need to go into the branch so the staff can sight the documents. Rep reluctantly sights the documents and completes the application. 

 

What a waste of time. And the fact that they tried to send me home AGAIN without completing the application... absolute muppets. 

 

 

The funny thing is - you can't actually open an account for an under 18 online - you HAVE to go into a branch. 

 

Making an appointment is actually more hassle than it's worth, too. At any bank. 





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rb99
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  #3190854 5-Feb-2024 10:31
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Browsers. You can't (can you ?) use shift or control with bookmarked items. Want to open 3 in a row and then the fifth one together - nope, one at a time. Or drag and drop eight in one go to a folder - nope. Maybe the ability for a bit of colour coding, or being able to bold the odd favorite - nope.

 

Maybe you can if you go to Manage Bookmarks or something...but why.





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