"You're call may be recorded for training purposes"
1) I don't believe you. It's for legal purposes. You're lying.
2) I don't want it to be recorded
3) Put it in writing. You can write, right?
4) No, by 'in writing' I mean a business letter, on headed paper, signed on behalf of your company, not an email you dashed off in 10 seconds
You held on so you agreed as in 2) Snail mail?
But they are though, used for training. Call Obs. (Call Observatons)