surfisup1000:
So, I bought a laptop for my son from Harvey norman today.
The store rep was pushing the extended warranty, did not mention the CGA at all. When I asked about added protection over and above the CGA he said harvey norman will deny any CGA claim outside the standard product warranty and I would be required to take them to the disputes tribunal -- this takes much longer so I am better off with the $250 extended warranty.
I would have walked out if it wasn't such a good deal.
Really annoying....
I *strongly* suggest you contact HN head office about this. That is deliberately misleading and if I am not incorrect, this is cause for them to fall foul of the commerce commision (With large fines a potential consequence).
I have just had a similar thing with another retailer I am having an appliance issue with and when I reported what the store manager told me, they were on the phone within 5 minutes in a panic to reassure me they would immediately pull said manager off the floor and retrain them.