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  Reply # 2097545 27-Sep-2018 14:43
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jamesrt: I think you got that backwards - it's "$1.999"* in Auckland DESPITE the "regional tax"; vs $2.409 here in Welly.

 

I'd better not tell you that I paid $1.88 in Whakatane a few days ago (admittedly with a Smartfuel card, but does anyone ever pay headline rates these days?)


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Reply # 2097632 27-Sep-2018 16:49
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NZ Companies that do online shopping badly!

 

Do an Online order, pay via Paypal. (That is all they offer!)

 

2 Days later - order still ON HOLD.

 

Use contact details shown on Website. (A mobile)

 

Person who answers phone - has sold the business and will follow it up, promising reply.

 

Another day = goes by...nothing has changed, or reply.

 

Call again. Same result.

 

Now finally the "new" person has emailed to say:

 

They have received my order, but:

 

They do not accept Paypal....but I have already paid!

 

Extra Courier fees may apply.

 

Supply my address - but it's on the order!

 

 

 

Awaiting my reply re payment etc!

 

Sheesh......never had this trouble from overseas. But several NZ Companies have screwed up!

 

 

 

 


 
 
 
 


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  Reply # 2097635 27-Sep-2018 17:12
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msukiwi:

 

[...]

 

Do an Online order, pay via Paypal. (That is all they offer!)

 

[...]

 

Awaiting my reply re payment etc!

 

 

I would strongly recommend you just create a payment dispute with Paypal. Explain what has happened and they should refund your money.

 

https://www.paypal.com/nz/webapps/mpp/buyer-dispute-resolution

 

 





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  Reply # 2097646 27-Sep-2018 17:44
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jarledb:

 

I would strongly recommend you just create a payment dispute with Paypal. Explain what has happened and they should refund your money.

 

https://www.paypal.com/nz/webapps/mpp/buyer-dispute-resolution

 

 

Have done so......thanks for the link.

 

I have also advised the Company to cancel my order!


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  Reply # 2097705 27-Sep-2018 19:28
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Sounds like you need to name and shame this place...





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  Reply # 2098034 28-Sep-2018 10:14
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Things such as these (have a laugh)

 

https://www.fastway.co.nz/tools/track?l=CQ0000261420

 

About as bad as Toll NZ forwarding my parcel to Hastings after it had arrived in Christchurch a few weeks ago - no explanation given.






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  Reply # 2098137 28-Sep-2018 13:43
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Orcon's software. Orcon's support. 

 

Got a text from Orcon yesterday... my home broadband was about to be suspended. I didn't actually see the text until 4:20pm.

 

So I click the link and find that my account balance is $0.00. I already have an automatic payment set up from my Visa. In any case, I can't pay any money because none is owing. A "please explain" email gets no response. Get home and find that the broadband is down. yell

 

The 0800 number in the text turns out to be 9-5 only. Can you guess what time it is when I get home? Go to their website (on my phone). Their collections phone number is also manned 9am or some such to 5pm. They have a "live chat" thing... great! Except it's only manned 9am to 5pm. I can send an email which will be answered really quickly, like within a day or so.

 

Today my account shows a balance of $79 owing. I pay it, despite already having an automatic payment.

 

Looking for another provider when my current contract runs out.

 

 


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  Reply # 2098376 28-Sep-2018 20:13
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Some accounting systems calculate to 1/100 of a cent. This is done so that things like GST calculations will still be correct after applying rounding.

Problem though, is that fully paid up accounts might still have $0.0021 or so oweing. Which is displayed to the user as $0.00 But that very small amount can still trigger rules for things like disconnect service when payment is overdue.

There was a thread on the 2degrees forum about someone who had their account balance change, after adding $0.00 Same thing.

Seems like Orcon need a rule saying don't disconnect if overdue amount is less than say $5





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  Reply # 2098475 29-Sep-2018 11:08
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Steam.

 

On a Unix system (in this case, Mac OS), "~" means your home directory.

 

I asked Steam to download a game to ~/Desktop. "Game downloaded successfully", it tells me. Yet there's nothing on the desktop.

 

It turns out that it had created a new directory called "~" in a completely unrelated place and had dumped the files in there. It took me a while to find them!


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  Reply # 2098482 29-Sep-2018 11:53
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Australians complaining that their world is coming to an end as their petrol prices climb towards $1.70/litre !!


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  Reply # 2098493 29-Sep-2018 12:36
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Bluntj:

Australians complaining that their world is coming to an end as their petrol prices climb towards $1.70/litre !!



We’re currently in Oz and 91 unleaded is A$1.47 at the gas station just up the road - that’s about $1.60 in real money.

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  Reply # 2099414 1-Oct-2018 14:24
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That my new medication comes in tiny non recycleable (I assume) foil containers.


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  Reply # 2099528 1-Oct-2018 16:51
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Bluntj:

 

Australians complaining that their world is coming to an end as their petrol prices climb towards $1.70/litre !!

 

 


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  Reply # 2099746 2-Oct-2018 06:03
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frankv:

 

Orcon's software. Orcon's support. 

 

Got a text from Orcon yesterday... my home broadband was about to be suspended. I didn't actually see the text until 4:20pm.

 

So I click the link and find that my account balance is $0.00. I already have an automatic payment set up from my Visa. In any case, I can't pay any money because none is owing. A "please explain" email gets no response. Get home and find that the broadband is down. yell

 

The 0800 number in the text turns out to be 9-5 only. Can you guess what time it is when I get home? Go to their website (on my phone). Their collections phone number is also manned 9am or some such to 5pm. They have a "live chat" thing... great! Except it's only manned 9am to 5pm. I can send an email which will be answered really quickly, like within a day or so.

 

Today my account shows a balance of $79 owing. I pay it, despite already having an automatic payment.

 

Looking for another provider when my current contract runs out.

 

 

 

 

@frankv I have found Skinny great to deal with. We were upgraded to 200/20 Fibre when we changed over from VDSL for no extra cost even though my contract was for 100/20.

 

We will be renting our current house with internet and going with Skinny again at the new house.


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  Reply # 2099747 2-Oct-2018 06:05
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Aredwood: Some accounting systems calculate to 1/100 of a cent. This is done so that things like GST calculations will still be correct after applying rounding.

Problem though, is that fully paid up accounts might still have $0.0021 or so oweing. Which is displayed to the user as $0.00 But that very small amount can still trigger rules for things like disconnect service when payment is overdue.

There was a thread on the 2degrees forum about someone who had their account balance change, after adding $0.00 Same thing.

Seems like Orcon need a rule saying don't disconnect if overdue amount is less than say $5

 

Accounting systems that don't calculate GST line by line, but on the total causing rounding issues later on!


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