People who work for supposedly professional organisations and businesses that seem unaware of even basic functions in Word. The particular gripe here is when they produce reports without a proper Table of Contents (i.e. based on Styles and with hyperlinks to the document structure). I'm reading a report that was prepared for a project I'm working on, and they have clearly manually typed the table of contents rather than properly format the document in the first place so they can simply insert a proper Table of Contents...
It's the 21st century, people! Get with the program (literally!)
That's what happens when you get rid of professional typists and expect everyone else to just roll that up into their day job...
I'm sorry, I disagree. While there are some specialised skills which have been (IMO, wrongly) disaggregated to "regular staff", being able to perform basic formatting on your own document is not a specialised skill. Word is a simple program, and formatting is a basic function. Word processing is a foundational tool of most office roles, and in the same way I expect a mechanic to know how to use the tools of their trade, I expect my office colleagues to also know how to use their tools.
It takes just a few seconds to apply a hierarchical style format to key headings, and then a couple of clicks to insert the proper table of contents. Word has already done the complicated stuff. People who can't do that need to go back to school.
That's fine - you can disagree. I grew up with proper secretaries and typists in the office and I know which I prefer.