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  #2486474 19-May-2020 16:56
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Remember is a diverse multi cultural society such as New Zealand English is not always the users primary language. If you can understand the intention accept it and move on.





Mike
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The views stated in my posts are my personal views and not that of any other organisation.

 

He waka eke noa


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  #2486485 19-May-2020 17:12
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I've tried doing online ordering from a local restaurant a few times over the past week or so, and as soon as you go to the 'online ordering' page it just pops up a 'loading' spinner that sits there forever. I figured that the site was just broken, and it turns out that it is, in a way.

 

After finding that it's working for other people I hooked up a debugger. It turns out that it won't load if you have Facebook blocked. Why on earth does ordering from a restaurant require Facebook?!


 
 
 
 


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  #2486490 19-May-2020 17:28
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Behodar:

 

Good grief. When what should be a trivial online purchase becomes an absolute debacle.

 

I bought a pair of shorts from the Adidas website almost three weeks ago. I got an email saying that the order was being processed and that I would receive another email once it shipped. A few days later I was wondering why this simple order hadn't yet shipped, so I clicked the order status link that was provided in the original email. It turns out that it had shipped the following day, but I hadn't received the promised email.

 

A tracking number was provided, saying that it was sent with Toll. Putting the number into Toll's website produced a 'number not recognised' message. There was also a 'track this shipment' link, which went off to something called DB Schenker. That showed the package being picked up in Auckland, with no further movement.

 

After a few more days, there was still no movement so I decided to contact DB Schenker. The only way that I could find to do this was via a form on the site. Upon filling out the details, this popped up with 'Your query has been sent to john.smith@dbschenker.com' (with a real person's name). I then immediately received a bounceback email telling me that the address john.smith@dbschenker.com doesn't exist.

 

I then went back to Adidas and another contact form. After answering some questions and typing out my request, I hit Submit and was presented with a redirect to 'force.com' with a message that I'm not authorised to view that page. I tried it again the following day and got the same message.

 

Getting supremely frustrated now, I tried to use Adidas' online chat feature. I typed out the issue and finally got a response from a real human. She informed me that it was sent via Post Haste (not Toll!) and provided a different tracking number. Fortunately I could see these messages, because I couldn't type any in response! There was a message saying 'reconnecting' and it wouldn't let me send anything back. I'm grateful that I was able to get the Post Haste tracking number...

 

Post Haste's site is showing the same details as DB Schenker: The package was picked up on the 9th and hasn't moved since. My next step is to contact them directly... which hopefully won't be such a nightmare!

 

 

Two months later and I just got a full refund... after putting in a claim with PayPal. Numerous attempts to contact Adidas either failed or were ignored. I'm certainly never buying from them again!


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  #2487004 20-May-2020 12:18
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The sheer sneering insincerity that drips off "we apologise for any inconvenience."

 

 





I don't think there is ever a bad time to talk about how absurd war is, how old men make decisions and young people die. - George Clooney
 


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  #2487046 20-May-2020 12:31
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MikeB4:

 

Remember is a diverse multi cultural society such as New Zealand English is not always the users primary language. If you can understand the intention accept it and move on.

 

 

Sure, that's one option. If I understand you correctly you're saying some people may be saying the likes of 'should of" because they don't know any better.

 

If that's the case they'd probably be embarrassed to discover they were speaking incorrectly. Why not correct them diplomatically/discretely so as they don't continue to embarrass themselves?

 

It's a bit like someone with their shirt hanging out at the back. Most people would have some degree of embarrassment. Do you let them carry on or do you discretely let them know so that they can rectify the situation?





Sony Xperia X running Sailfish OS. https://sailfishos.org The true independent open source mobile OS 
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  #2487052 20-May-2020 12:34
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Behodar:

 

I've tried doing online ordering from a local restaurant a few times over the past week or so, and as soon as you go to the 'online ordering' page it just pops up a 'loading' spinner that sits there forever. I figured that the site was just broken, and it turns out that it is, in a way.

 

After finding that it's working for other people I hooked up a debugger. It turns out that it won't load if you have Facebook blocked. Why on earth does ordering from a restaurant require Facebook?!

 

 

Aww come on now. Everyone knows that everyone does Facebook and everyone uses their Facebook details to log in to other sites.

 

Yep, it bugs the hell out of me too.





Sony Xperia X running Sailfish OS. https://sailfishos.org The true independent open source mobile OS 
Samsung Galaxy Tab S3
Nokia N1
Dell Inspiron 14z i5


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  #2487100 20-May-2020 12:38
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Technofreak:

 

MikeB4:

 

Remember is a diverse multi cultural society such as New Zealand English is not always the users primary language. If you can understand the intention accept it and move on.

 

 

Sure, that's one option. If I understand you correctly you're saying some people may be saying the likes of 'should of" because they don't know any better.

 

If that's the case they'd probably be embarrassed to discover they were speaking incorrectly. Why not correct them diplomatically/discretely so as they don't continue to embarrass themselves?

 

It's a bit like someone with their shirt hanging out at the back. Most people would have some degree of embarrassment. Do you let them carry on or do you discretely let them know so that they can rectify the situation?

 

 

There is another side to this. Many 'furriners who talk funny' actually have better grammar than native speakers because their schools and study habits are so much better, they just speak with strong accents. Also, their English is often very formal (though perfectly correct) and they don't tend to speak colloquially.

 

 

 

 





I don't think there is ever a bad time to talk about how absurd war is, how old men make decisions and young people die. - George Clooney
 


 
 
 
 


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  #2487108 20-May-2020 13:05
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Rikkitic:

 

The sheer sneering insincerity that drips off "we apologise for any inconvenience."

 

 

and "Your call is important to us".

 

 


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  #2487112 20-May-2020 13:16
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Behodar:

 

Behodar:

 

.

 

 

Two months later and I just got a full refund... after putting in a claim with PayPal. Numerous attempts to contact Adidas either failed or were ignored. I'm certainly never buying from them again!

 

Sounds related to this https://www.afr.com/technology/hacked-again-toll-group-systems-hit-by-fresh-ransomware-attack-20200505-p54q19 


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  #2487145 20-May-2020 13:56
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Rikkitic:

 

The sheer sneering insincerity that drips off "we apologise for any inconvenience."

 

 

Not much different from "Your call is important to us" when they don't put enough people to service demand for calls and "We value your privacy" just before announcing a data breach.





 

 

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  #2487156 20-May-2020 14:23
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@freitasm. @Rikkitic  This is interesting. I managed a contact centre for a couple of years as I restructured it. When we used the "your call is important...." or similar on our IVR greeting I received no complaints about it. If we used "Welcome to ****** we are unable to take your call  please leave a detailed message ...." I would receive complaints about it.





Mike
Change Management Consultant
The views stated in my posts are my personal views and not that of any other organisation.

 

He waka eke noa


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  #2487377 20-May-2020 20:05
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Rikkitic:

The sheer sneering insincerity that drips off "we apologise for any inconvenience."


 



Or “Yeah, nah, sorry about that. “





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  #2487380 20-May-2020 20:10
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That banks find it necessary to remind us that as NZ interest rates finally align with where much of the world has been for at least 5 years, it’s “lower than historic lows”.





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  #2487384 20-May-2020 20:18
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MikeB4:

 

@freitasm. @Rikkitic  This is interesting. I managed a contact centre for a couple of years as I restructured it. When we used the "your call is important...." or similar on our IVR greeting I received no complaints about it. If we used "Welcome to ****** we are unable to take your call  please leave a detailed message ...." I would receive complaints about it.

 

 

It's NZ, the home of passive aggression. When asked if everything is ok by a waiter most people smile politely and say "Yes, it's great". Then they go home and bitch to everyone they've ever met about the restaurant.


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  #2487385 20-May-2020 20:21
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Geektastic:
Rikkitic:

 

The sheer sneering insincerity that drips off "we apologise for any inconvenience."

 



Or “Yeah, nah, sorry about that. “

 

Just be thankful that you don't get vague emails requiring you to "do the needful" when you have no idea what "the needful" is or who you need to do it to.


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