Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4
21244 posts

Uber Geek
+1 received by user: 4273

Trusted
Subscriber

  Reply # 1476204 21-Jan-2016 15:20
Send private message

For sure you have a case under the CGA. Get onto that retailer and hound them.

 

 

 

Might help if you can get other gear that needs 2.2 and show that none of it works.





Richard rich.ms

130 posts

Master Geek
+1 received by user: 59


  Reply # 1476215 21-Jan-2016 15:38
Send private message

I've been in a similar situation.

 

The store wanted no part in it, and the salesman who gave me the wrong information had left.
In the end I had to take it to mediation, and it was found in my favour. The store begrudgingly did the right thing, but blacklisted me in their system, so I cannot buy from them using their intrest free HP etc.

 

Not a big deal, as there are plenty of other stores willing to take my money.


gzt

9937 posts

Uber Geek
+1 received by user: 1496


  Reply # 1476217 21-Jan-2016 15:39
Send private message

LennonNZ: Yes.

I got a tv which has hdmi 2.0 support but only does hdcp2.0 not 2.2 .

When asked the manufacturer said yes it does dhcp 2.2 so bought device which need 2.2 to play protected videos (drm) and it's a door stop as the manufacturer gave me wrong information.

Can subsequential loss be claimed due to wrong information given?

This information was provided through the retailer or direct from the manufacturer?

319 posts

Ultimate Geek
+1 received by user: 47

Trusted
Spark NZ

  Reply # 1476218 21-Jan-2016 15:41
Send private message

This is only going to get worse with 4K products that were marketed as 4K but don't support HDCP2.2

 

People will find out they are unable to view any UHD material once the players start showing up.


17295 posts

Uber Geek
+1 received by user: 4948

Trusted
Lifetime subscriber

  Reply # 1476232 21-Jan-2016 15:49
Send private message

spearsniper:

 

I've been in a similar situation.

 

The store wanted no part in it, and the salesman who gave me the wrong information had left.
In the end I had to take it to mediation, and it was found in my favour. The store begrudgingly did the right thing, but blacklisted me in their system, so I cannot buy from them using their intrest free HP etc.

 

Not a big deal, as there are plenty of other stores willing to take my money.

 

 

 

 

Out of interest, how did you find out you had been blacklisted?


130 posts

Master Geek
+1 received by user: 59


  Reply # 1476236 21-Jan-2016 16:00
Send private message

I tried to buy something on credit and they flatly refused, stating I had to pay the whole lot up front.



2353 posts

Uber Geek
+1 received by user: 373

Trusted

  Reply # 1476237 21-Jan-2016 16:05
Send private message

gzt:
LennonNZ: Yes.

I got a tv which has hdmi 2.0 support but only does hdcp2.0 not 2.2 .

When asked the manufacturer said yes it does dhcp 2.2 so bought device which need 2.2 to play protected videos (drm) and it's a door stop as the manufacturer gave me wrong information.

Can subsequential loss be claimed due to wrong information given?

This information was provided through the retailer or direct from the manufacturer?


The manufacturer. I contacted them and they checked with the techs and said 2.2 was supported.

14123 posts

Uber Geek
+1 received by user: 1796


  Reply # 1476238 21-Jan-2016 16:05
Send private message

LennonNZ: Yes.

I got a tv which has hdmi 2.0 support but only does hdcp2.0 not 2.2 .

When asked the manufacturer said yes it does dhcp 2.2 so bought device which need 2.2 to play protected videos (drm) and it's a door stop as the manufacturer gave me wrong information.

Can subsequential loss be claimed due to wrong information given?

 

 

 

I recall a similar type of story a decade or so ago before HD came in, and  TVs were advertised as being HD ready, but they didn't have the copyright protection thing built in. So when HD did come in they couldn't get used for that purpose. I recall that people may have been provided with replacement TVs that were compatible.


2996 posts

Uber Geek
+1 received by user: 453

Trusted
Subscriber

  Reply # 1476254 21-Jan-2016 16:27
Send private message

spearsniper: I tried to buy something on credit and they flatly refused, stating I had to pay the whole lot up front.

 

Contact their finance company. I bet they will have "words" with them about that.


14123 posts

Uber Geek
+1 received by user: 1796


  Reply # 1476278 21-Jan-2016 17:17
Send private message

LennonNZ:
gzt:
LennonNZ: Yes.

I got a tv which has hdmi 2.0 support but only does hdcp2.0 not 2.2 .

When asked the manufacturer said yes it does dhcp 2.2 so bought device which need 2.2 to play protected videos (drm) and it's a door stop as the manufacturer gave me wrong information.

Can subsequential loss be claimed due to wrong information given?

This information was provided through the retailer or direct from the manufacturer?


The manufacturer. I contacted them and they checked with the techs and said 2.2 was supported.

 

 

 

Your CGA claim is probably going to be against the manufacturer then. It is a grey area though, as if the retailer had told you prior to purchase, that would be more clear cut. Also because it is verbal, it is one word against the other. Although most companies now do record phone calls it seems.


451 posts

Ultimate Geek
+1 received by user: 281


  Reply # 1476280 21-Jan-2016 17:22
4 people support this post
Send private message

mattwnz:

 

I am a little confused. Did you ask if function B was compatible with A, before buying A? If not, then  I don't think you have any grounds for a CGA claim. If they told you afterwards that it could be, then you still probably have no claim, as you had already purchased A, and B wasn't a factor at that stage. I think you only have a potential claim if they told you before you purchased A, that B is compatible with A. But as  it is verbal, very difficult to prove either way. 

 

 

I am very confused. So.. was the island actually purgatory the whole time...?


2833 posts

Uber Geek
+1 received by user: 1066

Subscriber

  Reply # 1476306 21-Jan-2016 18:27
Send private message

Can you get ver2.2 HDCP  strippers?






3352 posts

Uber Geek
+1 received by user: 453


  Reply # 1476308 21-Jan-2016 18:39
Send private message

Yes you can, but technically there is a legal issue (lawsuit is on-going) or two...

 

Whether using a HDCP stripper still enables HDR to be utilised, well, who knows? We'll need to wait for UHD Blu-ray players and discs.


gzt

9937 posts

Uber Geek
+1 received by user: 1496


  Reply # 1476402 21-Jan-2016 20:20
Send private message

LennonNZ:
gzt:
LennonNZ: Yes.

I got a tv which has hdmi 2.0 support but only does hdcp2.0 not 2.2 .

When asked the manufacturer said yes it does dhcp 2.2 so bought device which need 2.2 to play protected videos (drm) and it's a door stop as the manufacturer gave me wrong information.

Can subsequential loss be claimed due to wrong information given?

This information was provided through the retailer or direct from the manufacturer?


The manufacturer. I contacted them and they checked with the techs and said 2.2 was supported.

OK, I think you said earlier you had a record of this. Nicely inform the same party of your desire to have this resolved under the CGA and provide a record of the communication. If you don't have a record of it, do that anyway, they may recall the call and can provide further information or a resolution.



2353 posts

Uber Geek
+1 received by user: 373

Trusted

  Reply # 1476454 21-Jan-2016 22:41
Send private message

I found my proof finally..

 

The TV was advertised/Speced (in New Zealand) to be upgradable (words "can be upgraded")  to HDMI 2.0 to play 4K/60p content via the internet. (This was before I got it and one of the reasons I got the TV -the ability to watch 4K/60 Content on the TV. )

 

The only devices which will play 4K/60P content via HDMI 2.0 need HDCP 2.2. 

 

 

 

 

 

 

 

 

 

 


1 | 2 | 3 | 4
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29


Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.