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155 posts

Master Geek


  #1484726 3-Feb-2016 19:23
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mattwnz:

Paul1977:


Response from logitech was that all Harmony remotes have a 1 year warranty in NZ. I then pointed out that the new Elite has a 2 year warranty, and so thought maybe the Ultimate (which is the previous flag ship) may also have had 2 years. They came back and said "I checked our Harmony remotes warranty and confirmed that Logitech hardware warranty has only 1 year coverage".


Interestingly, the hub has started to work again (see my other thread on the Home Theatre forum if interested in specifics). If it starts falling over again I'll be onto the retailer.



 


Did you mention the CGA to them? You can go to the NZ distributor/importer who is considered to be the manufacturer. You just have to ask Logitech who that is.



Logitech doesn't have any reason to be concerned with the CGA, since the law applies to the retailer, not the manufacturer.

2109 posts

Uber Geek

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  #1484783 3-Feb-2016 20:26
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backfiah:

 


Logitech doesn't have any reason to be concerned with the CGA, since the law applies to the retailer, not the manufacturer.

 

 

 

BZZZT! WRONG!

 

http://www.legislation.govt.nz/act/public/1993/0091/latest/DLM312834.html

 

Whether Logitech has a NZ presence/NZ registered entity for one to sue in the DT is another matter.

 

 

 

 

 

 


 
 
 
 


10382 posts

Uber Geek


  #1484791 3-Feb-2016 21:05
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dejadeadnz:

 

backfiah:

 


Logitech doesn't have any reason to be concerned with the CGA, since the law applies to the retailer, not the manufacturer.

 

 

 

BZZZT! WRONG!

 

http://www.legislation.govt.nz/act/public/1993/0091/latest/DLM312834.html

 

Whether Logitech has a NZ presence/NZ registered entity for one to sue in the DT is another matter.

 

 

 

 

 

 

 

 

 

 

Easily answered: https://www.business.govt.nz/companies/app/ui/pages/companies/1897819


155 posts

Master Geek


  #1484798 3-Feb-2016 21:23
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dejadeadnz:

 

 

 

http://www.legislation.govt.nz/act/public/1993/0091/latest/DLM312834.html

 

Whether Logitech has a NZ presence/NZ registered entity for one to sue in the DT is another matter.

 

 

Interesting, thanks - somebody must have lied to me at some point about this :P For the OP's sake, I suspect it will be easier to pursue the retailer though -- I don't imagine the logitech customer support have the knowledge to be particularly helpful around the CGA.


10382 posts

Uber Geek


  #1484802 3-Feb-2016 21:37
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backfiah:

 

dejadeadnz:

 

 

 

http://www.legislation.govt.nz/act/public/1993/0091/latest/DLM312834.html

 

Whether Logitech has a NZ presence/NZ registered entity for one to sue in the DT is another matter.

 

 

Interesting, thanks - somebody must have lied to me at some point about this :P For the OP's sake, I suspect it will be easier to pursue the retailer though -- I don't imagine the logitech customer support have the knowledge to be particularly helpful around the CGA.

 

 

 

 

Don't assume that.

 

While the correct course of action is to contact/claim against the retailer first, if being obviously stonewalled, contacting the NZ brand owner / agent via their registered office is a reasonable course of action.  Most would not like the potential for their brand name to be tarnished by what may be poor after-sales customer service by a retailer, and even if they choose to refer you back to the retailer for service, they may exert some influence in your favour.

 

Has worked for me, also with companies like Dell with no NZ physical presence and hapless droids in an overseas call centre unable to resolve the issue, a quick polite but concise explanatory email to their NZ registered office (C/- a legal firm) resulted in a phone call from a real person immediately, and resolution of the problem (shipment by air-courier door to door and overnight from China of a replacement product).




3235 posts

Uber Geek


  #1485006 4-Feb-2016 09:08
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Fred99:

 

backfiah:

 

dejadeadnz:

 

 

 

http://www.legislation.govt.nz/act/public/1993/0091/latest/DLM312834.html

 

Whether Logitech has a NZ presence/NZ registered entity for one to sue in the DT is another matter.

 

 

Interesting, thanks - somebody must have lied to me at some point about this :P For the OP's sake, I suspect it will be easier to pursue the retailer though -- I don't imagine the logitech customer support have the knowledge to be particularly helpful around the CGA.

 

 

 

 

Don't assume that.

 

While the correct course of action is to contact/claim against the retailer first, if being obviously stonewalled, contacting the NZ brand owner / agent via their registered office is a reasonable course of action.  Most would not like the potential for their brand name to be tarnished by what may be poor after-sales customer service by a retailer, and even if they choose to refer you back to the retailer for service, they may exert some influence in your favour.

 

Has worked for me, also with companies like Dell with no NZ physical presence and hapless droids in an overseas call centre unable to resolve the issue, a quick polite but concise explanatory email to their NZ registered office (C/- a legal firm) resulted in a phone call from a real person immediately, and resolution of the problem (shipment by air-courier door to door and overnight from China of a replacement product).

 

 

I did mention the CGA, and in the reply it sounded like he thought I was talking about an extended warranty. So whoever was dealing with my case obviously didn't know anything about the CGA.

 

Since the hub has started working again my hands are a little tied at the moment anyway, so for now I'll be left wondering if it will keep working or not.


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