Yes, it would be good if they would take some of this onboard.
I don't understand how you have drawn the conclusion when I've been up front about the issues I have had with their _comms_ not the product. I actually like the spikes as I will be able to leverage them to save money. I think that probably makes me their ideal customer :)
A relatively small battery bank and an inverter combined with load-shedding is one option. Solar of course is another. Knocking off a $20 spike only requires a tiny amount of storage compared to knocking $20 off a traditional power companies bill
I repeat: I haven't complained about the spikes at any point, here or to Flick. However I have commented to them about the lack of information they provide to permit their customers the manage the one thing they can control - their usage and the time they use it.
Anyway I've worked out a path which will evolve into something which saves us money. The low interest rates make a good case for spending some capital to reduce expenses.