pbtech often have the habit of loosing on hold items, They are indeed growing a bad rep for themselves lately.
I have only come across this on high volume items though, last time it happened was a VERY close call to playing mediator from a rather heated argument. Thankfully the product on hold was for me rather than the family member who had put it on hold and they were able to quickly offer an equal product for the same price and such.
I have found PBTechs service for shipping is very fast these days, but their staff also Dont update the system very well. Often ill have a product delivered to a rural delivery address BEFORE it even shows it has been shipped.
While thats great, they are shipping really fast. it would be good to know whats happening with your order without having to call them up and chase them up, often sometimes they dont even quite know whats going on and have to go looking for the right people. It is concerning that your orders can get lost in that void of no idea whats happening.
@reven, pretty sure you can manually transfer to pbtech from your bank too. Just isnt all automated. I agree, using poli is iffy.