CG Act and Intel

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mrdrifter

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Reply # 1626595 9-Sep-2016 15:03

CYaBro:

So by your reasoning if I had something replaced just inside what is deemed "reasonable" for that item, let's say 3 years, then I get another 3 years coverage?

So in total I would have had almost 6 years of coverage!?

And then if I did the same thing again just before 6 years?

That's where the reasonable part comes in. It would be up to the retailer if they felt the customers claim was valid. That's where the disputes tribunal can come into play.

New Zealand has some of the strongest consumer protection laws in this aspect and it can make it very difficult for small businesses who carry the risk, hence why prices are often higher than overseas.

mattwnz

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Reply # 1626596 9-Sep-2016 15:09

mdav056:

Thanks you all for your comments and help. FYI, the original price on April 30, 2015, was $229.99, so not inconsiderable (to me, anyway!)

I sent Intel a link to the CGA, the relevant part of it, and am now awaiting their reply. If it's negative, I'll go back to MightyApe and see what they say (I suspect I like MightyApe more than I like Intel--David, Goliath) which is why I'm working on Intel first. But it's good that you think that 5 years might be the expected life of a computer -- as would I, because most of mine are > 5 years old and still very sprightly.

I doubt I could take Intel to the small claims court as they seem not to have an office in NZ.

I'll post here how it goes.

With this sort of thing you are best to deal with the retailer directly. You also don't know where the retailer sourced their stock from. If you weren't dealing with the retailer, and the manufacturer has no NZ presence, you then would be dealing with the supplier / importer. But the only way to find out who that is, is to contact the retailer. So you are best to deal with the retailer. You also have better remedy options when dealing with the retailer, including simply getting a refund. this is far more difficult to do with the supplier.

mdav056

334 posts

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Reply # 1626648 9-Sep-2016 17:32

3 people support this post

Just received a phone call from Intel, I think in the Philippines, and they are going to replace my stick. I guess that what I sent them re the CGA influenced them. Bear this in mind, everyone!

Good on Intel! Big shoutout to them!

gml

mrdrifter

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Reply # 1626701 9-Sep-2016 19:21

mdav056:

Just received a phone call from Intel, I think in the Philippines, and they are going to replace my stick. I guess that what I sent them re the CGA influenced them. Bear this in mind, everyone!

Good on Intel! Big shoutout to them!

Good outcome, and good service from Intel.

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