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freitasm on Keybase | My technology disclosure
axcillznanny: OMG, c'mon guys, this is for those haters, like "he can read" guy/gal, here is the law:
Please keep in mind, we are not just saying what we are saying for the sake of it, what we are saying is correct. You have a minor problem (as pointed out by cokemaster). Just let DSE repair your phone, and then you can enjoy it once again.
nzbnw
The rights of the customer to redress depend on the type of problem they have with the goods.
If the problem with the goods can be fixed the customer can ask you to put it right. You can choose to do this either by repairing the goods or by giving a replacement.
You must act within a reasonable time and provide the repair or replacement free of charge.
The customer must accept either the repair or replacement that you choose to offer.
If you refuse to do something about the faulty goods when it is possible for them to be put right or if you take more than a reasonable time to put it right the customer can choose to:
It is the customer's decision which of these option they choose.
rscole86:
http://www.consumeraffairs.govt.nz/businessinfo/cga/goods.htmlRights and remedies
The rights of the customer to redress depend on the type of problem they have with the goods.
If the fault is minor or can be repaired
If the problem with the goods can be fixed the customer can ask you to put it right. You can choose to do this either by repairing the goods or by giving a replacement.
You must act within a reasonable time and provide the repair or replacement free of charge.
The customer must accept either the repair or replacement that you choose to offer.
If you refuse to do something about the faulty goods when it is possible for them to be put right or if you take more than a reasonable time to put it right the customer can choose to:
- get their money back
- get a replacement or
- take the goods somewhere else to be fixed and claim the cost of the repair from you.
It is the customer's decision which of these option they choose.
itxtme: Serious problems
If the problem is a serious one (the goods are unsafe, substantially do not meet acceptable quality, fitness for particular purpose, description or sample), you can choose to:
return (reject) the goods and get your money back, or
return the goods for a replacement of similar value and type (if the goods are reasonably available as part of the supplier's stock ), or
keep the goods and have the price reduced to make up for its drop in value.
Thats straight from the Ministry of consumer affairs website. I take that to mean the buyer has the right to choose. I find the first post harrd to understand however it appears the phone does not complete the purpose of its exsistence - this is a serious problem.
The Act says goods are of acceptable quality when the goods:
The test for each of these points is:
Would a reasonable consumer, who is fully aware of the state of the goods including any hidden defects, find the goods acceptable?
In deciding if goods are of acceptable quality the reasonable consumer must consider:
A reasonable consumer will have different expectations of goods depending on their nature.
The customer has three choices. They can:
- get their money back
- get a replacement
- keep the goods but get some of their money back in compensation.
The customer chooses which of the three options they prefer.
Under the Act a serious problem is any case where:
If the problem falls within one of the definitions given above the customer can choose to get their money back rather than have the goods repaired. The fact that the problem could be repaired does not change this.
As I said you I did not reasonably expect a $500 phones screen to go blank in less than 6 weeks. The sound goes just no pcture on screen. I had to consider whether this was substantial, well yes as I bought it especially for the 3g/way calling, the camera and video options, which it can not perform. More importantly it cannot do the simplest task, that is send a txt message.
It has been well cared for and still has original packaging.
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