Oh no I wasn,t flustered more cannot believe such nonsense being assumed that's all.
I understand if your a retailer owner/manager and how you would or could be defensive in this type of situation but no need to be unhelpful.
Some of the posts and information you supply seems terribly one sided.
I accept that I need to wait for the outcome of a court decision, but as you seem to keep missing I don't want to know your thoughts on whose right or wrong or what I can or can't do, I wanted to know of someone who had a similar experience. OMG
It appears your posts are of a more "personal" nature.
If you meant well, thanks anyway
marmel: I am afraid that you are incorrect. I have worked at two large retail chains and do know what the CGA requirements are.
Unfortunately faults with products do occur from time to time and retailers have a right to either repair, replace or refund. The only time you could try and decline a repair is if the product failed in the first week or so or if the time to repair was going to be unreasonably long. In these circumstances the retailer could replace the item or refund your purchase price.
Time to find a new industry!
axcillznanny: I have filed in court but please let me know if anyone has had a problem similar. thankyou.
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Just a quick note on DSE policies and practices. I was middle management at DSE for around 18 months and I had to deal with this sort of thing on almost a weekly basis.
DSE's policies are; You have a right to a full cash refund within 2 weeks, pretty much no questions asked. Past that, we would stick directly to the CGA.
However, VodaFone's policies are that they will only issue an OBF (Out of Box Failure) to us if the phone became faulty within 2 weeks. Past that, VodaFone told us that we had to send it to a repair agent, they would not cover the cost of a replacement as it was not faulty at the time of purchase.
DSE sticks to these practices and policies pretty stictly at a store level, however, DSE head office is a bit of a pushover. If you scream and yell at the head office enough, they'll do anything for you.
If you had come into my store, within the 6 weeks and asked for a refund I would have offered you a repair. If you refused, you'd be on your own. And I'd be well within my rights to offer a repair only.
Aside from that, I can understand your frustration (My first 'big ticket' item had impact damage out of the box and I was ALMOST denied by the retailer. Thankfully a decent hearted salesman came to my aid and got me a replacement the next day) and I feel for the annoyance you've had to put up with.
Best of luck with your case!
BrendonGyde: under the consumer guarenttes act they have the right to repair but if you say its essentail for your day to day living etc they are obligated to give you a loner while your one is being repaired, i use to work in retail for example sombody bought back a lawn mower an acceptable time to get it fixed would be one week because thats generally how often sombody would mow their lawns in the case of a cell phone i would ague the fact athat is an esentail day to day item for you and they should loan you one until it is replaced/fixed
oh yea your first mistake was going to dicksmiths lol, well thats from my experence i liv ein New plymouth and when i go and buy somthing from them i end up givng the a half an hour product knowlege lesson on the stuff they are selling thats if they can locate it on the shelf to start with i avoid them at all costs