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networkn

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#205163 1-Nov-2016 13:07
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So in May 2014, we were given a HTC M8 due to signing of a contract, by Vodafone. 

 

It developed a fault, handled under warranty by Fonefix in Auckland. It was entirely replaced with a new device then.

 

It developed a second fault (well known stuck power button issue) this week. 

 

VF are saying only the original warranty applies. 

 

Fonefix are stating they only warranty 90 days or until the original warranty applies, whichever is less. 

 

It is a business device, purchased under a business name. 

 

It feels poor that a device that has such a well known issue wouldn't be covered under warranty for this. 

 

Do I have recourse?

 

 


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networkn

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  #1673925 19-Nov-2016 00:11
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I thought I'd give you an update!

 

The Phone was examined by Fonefix free of charge. They advised they confirmed the fault but wouldn't replace the device under warranty and offered me a discounted rate of $349 on a refurb phone courtesy of HTC. 

 

I went back and politely requested they re-escalate through to HTC, as this is a well-known fault. 

 

They sent out a replacement device free of charge two days later, under HTC's Customer Satisfaction Program, which was an excellent outcome.

 

I will definitely buy HTC devices when they have devices that match my requirements in the future. 

 

 


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