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  Reply # 1690896 16-Dec-2016 09:51
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Not everyone has a secure drop off place apart from inside the house.






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  Reply # 1690898 16-Dec-2016 09:53
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BTR:

 

I would say it depends on your area, my courier is awesome. I would guess that maybe if you are in Auckland courier drivers are always busy up there especially at this time of year and don;t have time to sit and wait for people to answer the door considering most are working over 14 hour days.

 

 

 

Its not ideal customer service but I guess they are just trying to get things done ASAP. If you get parcels often why not setup an authority to leave with a secure drop off place.

 

 

Definitely seems to depend on area and individual drivers.  I have my parcels delivered to where I work, so I'm there all day every day within delivery times.  My point with my original post was that the driver had my parcel on-board for 7.5 hrs and didn't attempt delivery once.

 

I thought the whole point of a courier service was that it was door to door, not door to another door which you then have to travel to to pick up from?  However, that does seem to be the way people are heading on here to guarantee delivery.


 
 
 
 


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  Reply # 1691043 16-Dec-2016 12:39
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Here is the tracking on something that PB was branch transferring for me to get from the wairau branch. They ended up using urgent courier to get another one there so I could collect it yesterday.

 

Click to see full size

 

The poor guys look hopeless when they say something will be there the next day and I end up waiting till Thursday to get it because of courierpost, and even then its not the one that was sent by courierpost that I get.





Richard rich.ms

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  Reply # 1691051 16-Dec-2016 12:51
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richms:

 

I have found since the change from things coming in a van to coming on the electric little postie thing that they have no clue where to leave things

 

 

This make no sense - surely everything is more awesome in an EV laughing





Mike

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  Reply # 1691054 16-Dec-2016 12:54
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I dont think that they have proper notifications to the drivers of the details of the authority to leave. Have had them come to the door and ring the bell for things that were not even signature in the past. Totally hopeless change they have made.

 

When it was always the same person in the van it was great. Now only get a van for big things, and its different people.





Richard rich.ms

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  Reply # 1691056 16-Dec-2016 12:57
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So how is that going to work if NZ Post workers deliver courier packages when they're moving to a 3 day delivery or whatever it was?

 

Will they use actual courier drivers for the non delivery days?


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  Reply # 1691085 16-Dec-2016 13:50
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The Courier Post guy that comes to our home/office daily is very good and never had an issue with him or his service




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

A Tiger in Africa, probably escaped from the Zoo.

 

 


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  Reply # 1691086 16-Dec-2016 13:51
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nas:

So how is that going to work if NZ Post workers deliver courier packages when they're moving to a 3 day delivery or whatever it was?


Will they use actual courier drivers for the non delivery days?



I think it's still more for smaller items.




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  Reply # 1691087 16-Dec-2016 14:00
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Last item I had delivered by them was electronics, which the courier threw over a locked gate onto our deck. Nice.

 

 





Check out my LPFM Radio Station at www.thecheese.co.nz cool


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  Reply # 1691132 16-Dec-2016 15:34
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hadenkose:

 

Hi team,

 

 

 

Well it's Christmas time again and what that means to me is that our usually mostly sometimes reliable Courier Post becomes totally and utterly hopeless.  I shouldn't really blame my local driver, because it seems my beef lies squarely with the temp drivers they get in that just don't know what the f&%!! they are doing!  This week for instance, we ordered a package from PB tech.  Gets picked up on Tuesday and delivered to the depot that same day (for overnight delivery) Courier has package on board all Wednesday (7 and a half hours!) and finally decides the best course of action is to deliver it back to the depot without any attempt at a delivery - WTF!  I of course call Courier Post and they say it scheduled for first pickup at 5am Thursday.  10am Thursday comes around and the driver finally picks it up again.  I call and ask why it has taken so long to be picked up again and they assure me that it will be delivered by 12pm Thursday.  11:55am and no delivery.  By this time I'm getting hungry and ready to go for lunch.  Another call to customer services and they say courier will be there in 10 mins.  So I wait....45mins later still no delivery.  Another call leads to me swearing at the poor customer services operator (which I did apologise for) along with her apologising to me for their crap service!  Long story short the driver said he didn't deliver on Wednesday because he wasn't in our area (we are in central Warkworth township - it's not LA)  Said because we were a business and we shut at 4pm (which we don't) he saw that nobody was here and didn't deliver.  I know for a fact that this is bull, because I was at work until 5pm.  Now he's saying he will definitely deliver between 3 and 5pm today and asked for somewhere to leave the package.  No way do I want the package left anywhere, which leads me to think he isn't going to deliver today either?

 

Any suggestions as to what I can do from here?  I fear that Courier Post customer services will permanently block my number soon laughing

 

 

Traffic around Auckland was diabolical on Wednesday. At 11am it was like 5pm. I'm not surprised a courier wasn't able to deliver everything in the same day. 

 

Or....did you check for a card? Maybe they flew past and tossed one out the window....as NZ Couriers often did on Birkdale. You might find it (the "we tried" card) on the verge by the side of the road if you went out fast enough. I did as I was at home that day with the front door wide open and standing in the kitchen I saw the van pause and carry on. 





____________________________________________________
I'm on a high fibre diet. 

 

High fibre diet




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  Reply # 1691135 16-Dec-2016 15:41
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Linuxluver:

 

Traffic around Auckland was diabolical on Wednesday. At 11am it was like 5pm. I'm not surprised a courier wasn't able to deliver everything in the same day. 

 

Or....did you check for a card? Maybe they flew past and tossed one out the window....as NZ Couriers often did on Birkdale. You might find it (the "we tried" card) on the verge by the side of the road if you went out fast enough. I did as I was at home that day with the front door wide open and standing in the kitchen I saw the van pause and carry on. 

 

 

I'm not in Auckland city, I'm in Warkworth.  The depot my items come out of is Whangarei, so Auckland traffic had no bearing on my delivery as it was at the depot the late Tuesday evening.  There certainly was no card to call either - just a returned item to depot notice on the online tracking page.

 

I haven't noticed any fly-bys from the drivers up here, but it's bound to happen for sure tongue-out


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  Reply # 1691214 16-Dec-2016 19:57
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Courierpost isn't perfect in my experience but they are a million times better than NZ Couriers and the absolute, rotten idiotic contractor that they have for my local area. This woman comes around to my suburb at 5.30am generally and no wonder she can never deliver anything as she just knocks, leaves a card, and drives off. NZC are very transparent about the fact that drivers are then paid upon doing this. On a few occasions, she didn't even bothered to knock on my door and I caught her writing out a card to call and just leaving it in my letterbox. NZC is so cheap that they don't even bother maintaining a call centre and if you have a complaint, you have to raise it with the local depot and they don't even have a complaints form.

 

I now refuse to patronise any company that uses NZC.

 

 

 

 


bmt

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  Reply # 1691690 18-Dec-2016 11:19
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On an unrelated note, I see a lot of couriers while I'm sitting at the motorway onramp lights at Ellerslie-Panmure. I have only once ever seen a courier van beaten off the line, and the vast majority will wait until just before the Greenlane offramp to merge into general traffic, thus skipping many dozens of slower moving vehicles. It's this kind of last minute merging manoeuvre which causes a chain reaction of cars slamming on their brakes.

 

I understand stuff like parking in dodgy locations with their hazard lights on to make a delivery, sometimes there really isn't much of an option. But just their overall "I'm the most important on the road and can get away with anything" really grinds my gears.


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  Reply # 1691700 18-Dec-2016 12:02
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Common sense is not as common as you think.


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  Reply # 1691787 18-Dec-2016 17:22
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I just do not understand why everyone keeps complaining about this.

 

I get hundreds of mail-pieces delivered each year.

 

Regular New Zealand mail.

 

Domestic parcels from courier post and everybody else that you can think of.

 

Overseas post.

 

Stuff from AlieX and DX that comes via whatever post services get used.

 

Amazon direct shipments via iParcel/Fastway.

 

Youshop stuff.

 

Ebay purchases via the global shipping program.

 

Other ebay stuff.

 

Obscure machine tool parts from flaky Italian re-shipping services.

 

Random arms length postal shippers like NL post and Sweden Post for items with Lithium batteries inside.

 

DHL, FedEx and all those guys.

 

Did I forget anything?

 

Oh, even NZ retailers with their own delivery services work just fine.

 

They all work. No troubles, no missed deliveries or anything else.

 

Why? How come I am so special?

 

Simple really. I just buy/rent a mail address from a local office services company.

 

Every delivery service in the country goes to their address at least once a day.

 

They all know where to go and when they are open and all my letters parcels etc are delivered without fuss.

 

Sure, I get to pay for this service but it costs me just a few cents per delivery.


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