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105 posts

Master Geek


  # 1691790 18-Dec-2016 17:29
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Good for you jpoc. Good for you.

If you had taken the time to read the whole thread maybe you would understand why people are unhappy with the level of service they are receiving.

22515 posts

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  # 1691812 18-Dec-2016 18:24
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They know where PB tech is, and go there multiple times a day. The soundbar they were transferring just took a week to get there from the distribution center in manukau because it was "waiting for courier" for most of the week.

 

 





Richard rich.ms

 
 
 
 


809 posts

Ultimate Geek
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  # 1691841 18-Dec-2016 19:08
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In my experience, and it's extensive, both sending and receiving, it comes down to the individual local driver.

 

 

 

Some are good, some useless, some in between.

 

 

 

No matter which company.


298 posts

Ultimate Geek

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  # 1692029 19-Dec-2016 08:35
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pctek:

 

In my experience, and it's extensive, both sending and receiving, it comes down to the individual local driver. Some are good, some useless, some in between. No matter which company.

 

 

It's up to the company to enforce a standard of work. For couriers it's not happening here in New Zealand.


1384 posts

Uber Geek

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  # 1692297 19-Dec-2016 16:59
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PaulBags: In my experience in New Brighton Christchurch, Courier Post are the most reliable and friendly - but for me we receive maybe a few dozen parcels a year. Post Haste is the worst and Fastway's not much better. NZ Post is most likely to not bother attempting delivery - there is a post shop just down the road but at the moment I don't have ID so that's not convenient.

Who else even is there?

 

No ID - man are you in the crapper. I got caught that way - drivers license expired, no current passport and as I'm a grey beard - no 18plus card to prove I'm over 18 ( or with a photo on it).

 

Couldn't even get in to see ACC or IRD without photo ID. Tried to get ID via RealMe - five visits to postoffice and AA and others later - 4.5 hours standing in line with my toes bleeding out (literally) we finally got the post office to issue a drivers license -when I rammed legislation down their throat and loudly gave vent that keeping cripples standing in line for hours and failing to follow legislated process constitues inhumanity and breaches of the human rights act (amoungst others).

 

I'm not sure whether it was my loud voice or my threat to show them the physical result of being forcd to stand in line for the 4-5th time - for over 50 minutes - bleeding out over their carpet that got them compliant but what ever - it worked.

 

ID - needed everywhere and getting more and more finnicky in their requirements.

 

But on a lighter note:

 

Have you ever considered the irony of being required to show a DRIVERS license in order to buy ALCOHOL?

 

 

 

 





nunz

1384 posts

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  # 1692300 19-Dec-2016 17:03
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zespri:

 

pctek:

 

In my experience, and it's extensive, both sending and receiving, it comes down to the individual local driver. Some are good, some useless, some in between. No matter which company.

 

 

It's up to the company to enforce a standard of work. For couriers it's not happening here in New Zealand.

 

 

The courier companies are often hostage to the staff they use:

 

The staff they use are the result of the pressure to keep prices down

 

The pressure to keep prices down comes from the consumer - who then bitches about bad service.

 

 

 

Just a thought. I watched an un-named courier company go through a house near mine and extract all the parcels the knobs who (used to) work for them didn't deliver as they were more interested in shagging girls and getting paid for doing sweet very little. The aforementioned knobs were complete twats - and the whole neighbourhood was please to see them go. But like a lot of couriers they were bottom of the heap employees ( and a do humbly apologise for tarring the hard working couriers who get lumped with the twats that often are part of their industry).

 

 





nunz

298 posts

Ultimate Geek

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  # 1692320 19-Dec-2016 17:27
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nunz:

 

The pressure to keep prices down comes from the consumer - who then bitches about bad service.

 

 

So these are clearly not the same consumers, the ones who bitch and the ones who "put pressure". By the way, how do you imagine them "putting pressure"? It's not like there are vastly different options to choose from: all of them are below the baseline quality-wise.


 
 
 
 


1384 posts

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  # 1692333 19-Dec-2016 18:00
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zespri:

 

nunz:

 

The pressure to keep prices down comes from the consumer - who then bitches about bad service.

 

 

So these are clearly not the same consumers, the ones who bitch and the ones who "put pressure". By the way, how do you imagine them "putting pressure"? It's not like there are vastly different options to choose from: all of them are below the baseline quality-wise.

 

 

Not sure of your logic there - they both tend to be the same.

 

It's simple economics - except in NZ we keep forgetting this basic rule. Dont compete on price.

 

Competing on price

 

   - leads to lower margins, less wriggle room to survive slow times or fluctuations

 

   - This leads to looking for ways to increase margins and stay viable

 

   - Wages are an easy way to reduce costs - pay less.

 

   - Pay less = lower quality of worker (generally)

 

   - The truly desperate will work for anything - but there wont be loyalty for the boss.

 

   - this leads to bad service, bad product, lower quality, dis-satisfied clients -

 

dis-satisifed clients walk away - business goes under. or find ways of cutting costs again -

 

 

 

Post office and couriers are absolute classic for this:

 

    Less deliverys less often with longer time frames ( by edict and design).

 

   People use them less so they become less viable.

 

We want it fast, cheap and good. when we bitch about price, something has to give - and service quality goes down. Then we bitch more and keep shopping around but because we aren't prepared to pay more - we keep getting the same old crap. Why is it we keep doing the same thing over and over again and keep expecting a difference?

 

Couriers are high turn over, low margin businesses.

 

Margins are low - and with few options on how to save money - wages get hit.

 

Therefore we get less qualified people or people who are less able to do it ( why do you think taxi drivers and couriers the world over are often non- native language speaking immigrants?.) It's not that they are stupid or lazy or in any way bad - its jsut they are struggling with language, culture, knowing the way around a city etc - but its the only job they can often get as couriers are desperate to employ anyone as most kiwis wont touch that work with a barge pole. Why? It pays badly.

 

 

 

It's like the BS about not being able to fill IT jobs in NZ> Have you seen the requirements vs the pay rates? They dont match. Pay decent wages and we wont have issues filling IT positions either.

 

So back to the end user:

 

The type of person who generally moans most about crap services (no offence to the OP - I understand your frustrations - I really do)  is in my experience also more likely to pay badly then wonder why they are getting screwed.

 

 

 

 

 

 

 

 





nunz



105 posts

Master Geek


  # 1692336 19-Dec-2016 18:17
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Just so you know... I'd pay more for a service that actually works (to my door, not another depot/drop off point). I always go for the most expensive option, in the hopes that it means they might possibly do as they say and deliver on time. If delivery cost increases leads to target delivery times being met, then I say bring it on!



105 posts

Master Geek


  # 1692337 19-Dec-2016 18:19
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Also, I don't know anyone who has activity voiced their dislike of the prices for courier delivery...I certainty haven't seen it here...



105 posts

Master Geek


  # 1693122 21-Dec-2016 10:15
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Well it seems the Courier Post "I've picked up the item, but will do nothing with it" curse strikes again.  Had an overnight delivery item picked up from the North Shore at 3:26pm on the 19th.   Almost 2 days later it still only showing as picked up.......hmmmmm


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  # 1693192 21-Dec-2016 12:03
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hadenkose: Also, I don't know anyone who has activity voiced their dislike of the prices for courier delivery...I certainty haven't seen it here...

 

Youve never sold anything on trademe then I take it. Full of complaints about a $6 charge "because its only a $14 thing" that they are buying.





Richard rich.ms



105 posts

Master Geek


  # 1693203 21-Dec-2016 12:18
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I've bought and sold hundreds of things on TradeMe. I do think that's a little different though. At times in the past, sellers on TradeMe had a tendency to charge a higher delivery fee than it actually cost them. Much better system now with the courier delivery fees linked to the listing right from the get go. As I said above, I always go the courier option for "added security".



105 posts

Master Geek


  # 1693205 21-Dec-2016 12:20
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Also with TradeMe, you have to take into account that the seller could just be crap and take ages to actually put the item in the post or on a courier...

2044 posts

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  # 1694845 25-Dec-2016 09:39
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Really hacked off with my CourierPost non-delivery to my Camborne address. It started last Sat the 17th with a non-delivery because I was out. So, I picked the next re-delivery date from their web site of Tue 20th. No delivery so I scheduled Sat 24th which they were pleased to say would be free. Guess what? So, I just now rescheduled it for Wed 28th. Who is betting it will arrive.............? Thought so.

 

And, yes, I do know they were busy before Christmas but they gave me the re-delivery dates.

 

And, no, I don't want to travel into Kaiwharawhara to pick it up. Odds are they couldn't now find this small $10 article and the 10 day hold will have passed so it will probably end up back with the sender.

 

BTW, is there a way of talking to someone? Pressing buttons got me nowhere.


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