Are Courier Post hopeless!?!...Or is it just in my area?

Forums › Off topic › Are Courier Post hopeless!?!...Or is it just in my area?

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104 posts

Master Geek
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Reply # 1698222 4-Jan-2017 11:01

Courier Post have struck again! Overnight delivery picked up on the 28th. Still only showing the picked up scan. God I hope it's made it to the depot because otherwise this will be very expensive for Courier Post!

linw

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Reply # 1698336 4-Jan-2017 13:43

For me, they have finally admitted they can't find my package! Their lack of action over 17 days has been appalling.

hadenkose

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Reply # 1698358 4-Jan-2017 14:19

Did they mention at what point is gone missing? At this stage for me Kyle from courier posts AKL South suburbs fleet was the last to scan/handle/see my laptop... Trying to get a straight answer from customer services is like pulling hens teeth! The person in charge of my investigation isn't answering their phone, so I'm assuming they are still on holiday.

ScuL

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Reply # 1709672 25-Jan-2017 22:37

My father in-law sent us a gift card for Christmas but as we were on holiday he didn't want it to sit in the letterbox for a couple of weeks.

Instead he filled in delivery instructions to have the item presented and held at the Post Office.

Courier Post sent the parcel to our local Post Office and then bounced it saying the recipient was "not known at this address".
In the process they didn't inform us (the recipients) nor the sender despite all information and full instructions were given..

Gigabit

tripp

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Reply # 1709720 26-Jan-2017 06:14

I really don't know what is up with them these days. They turned to sh** in our area (albany) around november last year, both NZpost and courierpost.

Example was monday, tracking says it was waiting for courier at 9.30am yet when I got home at 2.24pm there is a card to call marked 8.30. Went on line and paid extra for delivery that night (between 6.30pm and 8.30pm) then sat there and waited for 2 hours and no one showed up. Called the next morning to ask why the hell are they charging for a service they can't deliver and was told "oh looks like you missed the cut off" I told them no I didn't because if I did then why would your system accept the request and take money for it.

Now just waiting for a refund from them.

Not the first issue either, paid for saturday delivery turns up on monday. Paid for tracking then only ever get a pick up scan and then have to log a call to find it. Even paid NZ post close to $100 to send something back to amazon with tracking and no tracking until it was scanned by USPS over in the US then it went missing again, only knew it got there when amazon processed a refund for the product.

linw

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Reply # 1709777 26-Jan-2017 09:16

My lost package finally turned up. It had been at the local Postshop since 17 Dec. The first note I got said it was at Kaiwharawhara and their own investigator never thought to try the Postshop. Learnt a lesson - always try your local shop.

Linux

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Reply # 1733569 9-Mar-2017 11:19

I am lodging a complaint with the Commerce Commission with Courier post calling a service ' Over Night ' When it's not overnight. They seem to think they can hide behind the T&Cs

Here is my over night courier

Pickup 3.46pm on 6 Mar 2017 from Fanshawe Street bottom of Auckland CBD and drop off France Street (which is Upper Queen street Auckland CBD) and item is still with Courier in Van,

I called courier post and they advised they have tried to drop the parcel off twice (Which is utter rubbish) Reception has a person on it from 7am till 6pm

It''s clearly not overnight and hiding betwen the T&C's does not cut it!

Linux

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Reply # 1735769 13-Mar-2017 14:15

Couier post just called me due to my complaint and the person on the phone told me there terms and conditions are above the CGA

Linux

richms

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Reply # 1735772 13-Mar-2017 14:17

One person supports this post

Linux:

Couier post just called me due to my complaint and the person on the phone told me there terms and conditions are above the CGA

Linux

There are other acts like the carrage of goods act that may help them out a bit but for them to say that is somewhat stupid.

Richard rich.ms

MikeAqua

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Reply # 1735775 13-Mar-2017 14:23

Hopeless here too. I've seen them drop the (pre-completed) call card without knocking.

Mike

mattwnz

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Reply # 1735791 13-Mar-2017 14:38

Linux:

Couier post just called me due to my complaint and the person on the phone told me there terms and conditions are above the CGA

Linux

When I sent something that ended up being squashed during transit, I was told I couldn't claim for the price of the postage, only the goods. Even though under the CGA they hadn't performed the service up to standard. So had to make my claim under the CGA, rather the carriage of goods act or their terms, which appear to exclude the cost of postage from the amount you can claim for. Instead of paying me back for freight, they sent me some prepaid courier bags which had a paper value higher than the cost of postage, so I accepted that.

mattwnz

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Reply # 1735793 13-Mar-2017 14:39

MikeAqua:

Hopeless here too. I've seen them drop the (pre-completed) call card without knocking.

I have had them just drop the call card, without bothering to come through the gate. When queried about it, they said the gate was locked, which was rubbish, as it doesn't have a lock on it.!

The worst are those who self sign a signature required item. Seems to happen a fair bit.

msukiwi

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Reply # 1735800 13-Mar-2017 14:53

One person supports this post

If all Couriers weren't so bad the bad ones would be out of business.

Problem is that they all have cr*p drivers etc.

Hammerer

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Reply # 1735804 13-Mar-2017 15:03

msukiwi:

Problem is that they all have cr*p drivers etc.

They're not all bad. I continue to be very thankful for my excellent NZ Post courier contractor. He is excellent for courier and parcel post deliveries and pick-ups.

zespri

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Reply # 1735830 13-Mar-2017 15:51

One person supports this post

Hammerer:

msukiwi:

Problem is that they all have cr*p drivers etc.

They're not all bad. I continue to be very thankful for my excellent NZ Post courier contractor. He is excellent for courier and parcel post deliveries and pick-ups.

It's the courier companies in New Zealand that are bad - every single one of them. Occasionally you can stumble upon a decent driver, that's true, but this does not change the fact.

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