Last week, I made 2 Internet Payments, both small amounts, to a mate who is with ANZ Bank. I am also with ANZ and the 1st payment for NZD68 (below) was good, I paid this 1st payment from my ANZ Bank to my mates ANZ Bank and all was well.
But, however the 2nd payment for $125 I paid from my BNZ Bank to his ANZ Bank & the payment was made wrongly, instead of his '4 digit Branch Code' the payment was made using my own ANZ Newmarket '4 digit Branch Code', duh.
Initially I thought rectifying this would be very easy, however after multiple calls, and multiple emails, and now visits in person to both ANZ & BNZ Banks, I am left with both saying it's impossible to rectify easily, and (see below) the solution I was offered, is not acceptable.
Anyway, I'm am a bit incredulous, that someone actually received this small payment, made in error, I am very surprised that ANZ wouldn't simply for me call the person who 'supposedly' received the $125 erroneously paid them, they're saying that someone at Newmarket ANZ where I bank with ANZ, has my friends same Account Number, frankly I do not believe this.
Does anyone know about this, help would be appreciated very much!