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133 posts

Master Geek
+1 received by user: 19

# 208721 24-Feb-2017 19:25
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Hi GZ'rs.




Last week, I made 2 Internet Payments, both small amounts, to a mate who is with ANZ Bank. I am also with ANZ and the 1st payment for NZD68 (below) was good, I paid this 1st payment from my ANZ Bank to my mates ANZ Bank and all was well.


But, however the 2nd payment for $125 I paid from my BNZ Bank to his ANZ Bank & the payment was made wrongly, instead of his '4 digit Branch Code' the payment was made using my own ANZ Newmarket '4 digit Branch Code', duh.


Initially I thought rectifying this would be very easy, however after multiple calls, and multiple emails, and now visits in person to both ANZ & BNZ Banks, I am left with both saying it's impossible to rectify easily, and (see below) the solution I was offered, is not acceptable.


Anyway, I'm am a bit incredulous, that someone actually received this small payment, made in error, I am very surprised that ANZ wouldn't simply for me call the person who 'supposedly' received the $125 erroneously paid them, they're saying that someone at Newmarket ANZ where I bank with ANZ, has my friends same Account Number, frankly I do not believe this.


Does anyone know about this, help would be appreciated very much!














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Mr Snotty
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  # 1725858 24-Feb-2017 19:32
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Heya - First off under full disclosure yes I work for a bank.


BNZ are correct. You're needing to either submit a direct credit recovery or hope that the account that you've submitted the money to is not active. Under the privacy act you're able to phone up ANZ to just confirm if the account you've sent the money to is an active account (they can't provide any other details due to the privacy act) which should give you an idea.


If you've paid to a non-active ANZ account the money will be reversed in normally 2-3 business days. If the money has gone into an active ANZ account then I am sorry to say it is really "tough luck" as ANZ or any other bank won't be able to get it back for you without a direct credit recovery (and this costs $100) - this goes for paying into any account with any bank.

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