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6 posts

Wannabe Geek

# 209001 8-Mar-2017 14:43
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I'm having a crisis right now, and it's because of both Paypal and ANZ!!




So I was wondering, how to add my bank account, it just keeps giving me errors when I try to do it, and it's just a matter about my "ACCOUNT NUMBER"




So let's say my account number is "12-1234-123456-01", and when I insert both 10 digits from "34-123456-01" it doesn't activate it at all!


Instead, it just gives this error "


The bank information you have added is invalid or missing. Please try again.


  • You have entered an invalid Bank account number for a bank account in New Zealand. Please make sure the number contains no spaces, is in XXXXXXX-XX format and is between 9 and 10 digits.
  • You may only enter numbers for your bank account number"

There is also a hint which doesn't help at all "(9 or 10 digits with hyphen in 8th or 9th position. Please enter digits only and exclude any letters or special characters in your account number.)"




Someone help me out, please!

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810 posts

Ultimate Geek
+1 received by user: 191
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  # 1733087 8-Mar-2017 14:53
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I thought you couldn't add NZ bank accounts?

6 posts

Wannabe Geek

  # 1733095 8-Mar-2017 15:01
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You can...




but the problem is, how do I do it...


1209 posts

Uber Geek
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  # 1733100 8-Mar-2017 15:07
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Do you specify a bank and branch? If so, that is the first 2 and 4 digits respectively.


I would try 0123456-01 (NZ Bank Accounts are 7 digits + 3 digit Suffix)


6 posts

Wannabe Geek

  # 1733101 8-Mar-2017 15:09
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I did try that, but it just gives the error instead

14804 posts

Uber Geek
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  # 1733105 8-Mar-2017 15:25
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I have managed to add ANZ before and didn't have any problems. Although I recall you may need to add three digits to the end one. Maybe it is an error at paypals end and you may need to contact support.

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Wannabe Geek

  # 1733108 8-Mar-2017 15:32
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By adding three digits at the end, what do you mean?




Could you display an easy example? Thanks!

169 posts

Master Geek
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  # 1733110 8-Mar-2017 15:35
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Pretty sure your account number is 7 numbers followed by either 2 or 3 numbers for the sub-account. So that explains why they want a 9 or 10 number entry. However as was previously stated the first 6 numbers preceding the other 9 or 10 are the bank and branch which should go somewhere.




xx-xxxx-1234567-00 or xx-xxxx-1234567-000

6 posts

Wannabe Geek

  # 1733111 8-Mar-2017 15:37
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I'll try that when I get home, hopefully it works!!





820 posts

Ultimate Geek
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  # 1733123 8-Mar-2017 15:58
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I just tried this and it seemed to pass validation OK.


My ANZ account number is aa-bbbb-ccccccc-dd; and in the Paypal screens I entered the following:


Bank Name: ANZ


Account Type: Checking


Bank Number: aabbbb


Account Number: ccccccc-dd

6 posts

Wannabe Geek

  # 1733151 8-Mar-2017 16:38
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I have managed to fix it, thanks to my brother helping me out along the way!





748 posts

Ultimate Geek
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  # 2030999 6-Jun-2018 18:23
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I have managed to fix it, thanks to my brother helping me out along the way!



My brother has told me that he's been unable to enter a bank account for about six months on Paypal. He spoke to them on the phone the last time, and they couldn't see any issues at their end. He has a reasonable amount in there and can't think of any creative way of getting the funds out. 


We've double checked his details, ASB, and tried mine (as we have the same surname) for BNZ, but nothing is accepted by Paypal, keeps saying 'could not be added at this time' or something like that.


Any thoughts?


We've tried the account variations above, checked the name on the accounts, tried Bank of New Zealand, Auckland Savings Bank instead of BNZ and ASB. 

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