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515 posts

Ultimate Geek


# 209178 16-Mar-2017 13:37

Hi Guys,

So my mother has been looking to purchase a lounge suite for a while and just so happens she bought a suit yesterday. The only problem is I bought her one and had it delivered to surprise her for her birthday which she found out when she got home (so my lounge is already delivered).

Now seeing as she bought the lounge yesterday she called PK Furniture this morning and told them the story and asked them to cancel the ordered. The sales representative said we can't give you a refund but you can have store credit.

According to there website they offer a full refund on prior to delivery.

Click to see full size

So not sure what to do at this stage. I called them so many times but failed to get through. I did email them also.
I had a look on google for reviews and what a surprise this was. Going by the reviews I don't think the store will play ball. Now the lounge was $1000 which isn't a small amount of money.

Click to see full size

According to the http://www.cab.org.nz/vat/consumer/goods/Pages/Returning-goods.aspx#content

Click to see full size

The above is fine as they do have a return policy based on there website.

The purpose of this post is to see if I am right and or did I miss something.

Thanks


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515 posts

Ultimate Geek


  # 1740331 16-Mar-2017 14:23
2 people support this post

Just had a long conversation with there customer service department and they will process the refund. All sorted.

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