Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




Fat bottom Trump
10037 posts

Uber Geek
+1 received by user: 4898

Subscriber

# 210323 22-Mar-2017 13:55
Send private message

I bought a device from Aliexpress that failed. I wrote to complain about it and received a reply, complete with a row of smileys expressing regret. I then decided to try fixing it myself, which seemed the simplest solution. The problem turned out to be more fixable than I had first expected and I succeeded in repairing it. I sent another message to the seller explaining this. In reply, I received a row of smileys blowing kisses at me! I don't think that would ever happen with Trade Me. Maybe they could learn something from the Chinese.

 

 





I reject your reality and substitute my own. - Adam Savage
 


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
5665 posts

Uber Geek
+1 received by user: 264

Trusted
Geekzone
Lifetime subscriber

  # 1745826 22-Mar-2017 13:55
Send private message

Hmmmm. Here we go.





I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



4726 posts

Uber Geek
+1 received by user: 2805

Trusted
Lifetime subscriber

  # 1745833 22-Mar-2017 13:58
Send private message

Trademe and Aliexpress are very different in the way they work, If something failed you purchased on Trademe you would not email Trademe but the Seller about it

 

Linux


 
 
 
 


3281 posts

Uber Geek
+1 received by user: 984

Trusted

  # 1745839 22-Mar-2017 14:04
One person supports this post
Send private message

I think I would prefer a seller to offer to fix or replace the item... and if they sent me a row of smiley faces instead I wouldn't be too happy!




Fat bottom Trump
10037 posts

Uber Geek
+1 received by user: 4898

Subscriber

  # 1745852 22-Mar-2017 14:14
Send private message

They did ask for a video of the problem and said they would refer it to their technical people. It was after I said I had fixed it that I got the kisses. I just thought it was a nice touch, if a bit unusual.

 

 





I reject your reality and substitute my own. - Adam Savage
 


3281 posts

Uber Geek
+1 received by user: 984

Trusted

  # 1745854 22-Mar-2017 14:18
Send private message

Ah, well that sounds a bit better. It sounded from your original post like they just said they regretted it with a row of smiley faces. ;-)




Fat bottom Trump
10037 posts

Uber Geek
+1 received by user: 4898

Subscriber

  # 1745858 22-Mar-2017 14:31
Send private message

Sorry, I should have been clearer. The first response, which asked for a video of the problem, came with a row of smileys indicating regret. The second response was just a row of blowing kisses.

 

 





I reject your reality and substitute my own. - Adam Savage
 


267 posts

Ultimate Geek
+1 received by user: 42


  # 1745859 22-Mar-2017 14:31
3 people support this post
Send private message

TradeMe: You pay the seller directly and TradeMe charges a fee for the service directly to you.

 

Aliepress: Alibaba hold the money until the product is received and confirmed OK/correct, then pass the money on to the seller.

 

 

 

One pushes the seller to offer a good product and service so they get paid, the other only cares about getting the fee.





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


 
 
 
 


282 posts

Ultimate Geek
+1 received by user: 76


# 1745864 22-Mar-2017 14:41
Send private message

Linux:

 

Trademe and Aliexpress are very similar in the way they work, If something failed you purchased on Aliexpress, you would not email Aliexpress but the Seller about it

 

Linux

 

 

 

 

Fixed it! :)


3344 posts

Uber Geek
+1 received by user: 1089

Trusted
Vocus

  # 1745888 22-Mar-2017 15:17
Send private message

AliExpress are far more involved than TradeMe in after sales support.  If you buy a fair bit through there (so I've heard, lol) you get to the point where they will step in after a set timeframe and resolve issues with sellers.  I have also found most sellers are eager to take care of their customer on AliExpress lest they recieve bad ratings.  I suspect, as well as not wanting to lose face, AliX are very harsh on sellers with bad ratings.


22151 posts

Uber Geek
+1 received by user: 4728

Trusted
Subscriber

  # 1745892 22-Mar-2017 15:27
One person supports this post
Send private message

ubergeeknz:

 

AliExpress are far more involved than TradeMe in after sales support.  If you buy a fair bit through there (so I've heard, lol) you get to the point where they will step in after a set timeframe and resolve issues with sellers.  I have also found most sellers are eager to take care of their customer on AliExpress lest they recieve bad ratings.  I suspect, as well as not wanting to lose face, AliX are very harsh on sellers with bad ratings.

 

 

There are 5 numbers from A0 to A4 that they put after the peoples names, and each get a new set of benifits from aliexpress.

 

 

 

aliexpress:

 

Fast Refunds

 

Benefit details:

 

 

     

  •  

       

    • Fast refunds allows A3 and A4 members to receive quicker refunds. If a seller has accepted your request to return a product, all you need to do is provide AliExpress with the tracking number of the package once you have sent it back to the seller. Your refund will be then be automatically processed by AliExpress.

Additional information:

 

     

  • A3 members are able to claim Fast Refunds on orders up to US $ 25.
  • A4 members are able to claim Fast Refunds on orders up to US $100.
  • Fast Refunds are only available for A3 & A4 members.

 

and

 

 

Fast-Track Claims

 

Reward details:

 

 

     

  • Available for A4 members only.
  • When you escalate disputes, you can choose Fast-Track Claims to pass your case on to our dedicated customer service team who will personally work on your particular issue. This will speed up your claim process by 5 days.

 

 

 

 





Richard rich.ms

3344 posts

Uber Geek
+1 received by user: 1089

Trusted
Vocus

  # 1745895 22-Mar-2017 15:30
One person supports this post
Send private message

I do feel as if TradeMe could take a leaf from their book, especially given the fees they charge.  The customer experience is really everything, I am sure a lot of people are put off TradeMe after having a bad experience with a trader.


527 posts

Ultimate Geek
+1 received by user: 118


  # 1745896 22-Mar-2017 15:31
3 people support this post
Send private message

All the issues I have had have been dealt with pretty quickly, really good service. I love the messages I get sometimes...was a bit disturbed when one called me darling, but they will almost do anything to make sure you don't give them a low review.  

 

Please let us know if you have received the parcel already or not yet? This e-mail probably disturb you, But I'm concerning about your package status . If you still haven't received the parcel or any problem with this item you received, let us know firstly BEFORE opening a dispute and we could help to extend the delivery time if you still need the goods. Meanwhile, refund or replacement will be issued to you after 60 working days from the dispatching time with no Excuse. Please don’t open dispute without contacting us , we will give priority to issue refund by Paypal,  it’s faster to get money back, so provide a valid paypal to us if you need refund !  If it have received in good conditional and you really love the items, We hope you could leave us positive feedback in Real 5 ★★★★★ stars .

 

Any problem, your first freely contact will be appreciated. We are sincerely here to make you 100% satisfied .

 

Kindest Regards,

 

Customer Service Department

 

 

 

Dear friend, please accept our sincere apologies for the problem. we are here to inform you that your parcel was sent back by the customs without any reasons. but we are 100% care about our clients and could we solve the problem in this way? 1, we resend the new parcel for you ASAP when getting your prompt reply. or 2, we refund for you as compensation, please offer your Paypal account for us to refund. hope that can help you and your early reply would be highly appreciated. best regards Aaron

 


2589 posts

Uber Geek
+1 received by user: 311

Trusted

  # 1745900 22-Mar-2017 15:34
Send private message

Off topic, but is it just me or are the right sides of this thread cut off? @freitasm





458 posts

Ultimate Geek
+1 received by user: 257

Trusted

  # 1745914 22-Mar-2017 15:54
2 people support this post
Send private message

sonyxperiageek:

Off topic, but is it just me or are the right sides of this thread cut off? @freitasm



It happens to me an aweful lot when trying to read on my phone. (android and chrome). Changing aspect doesn't help, and usually about 15 characters are cut off. Makes it completely impossible to read threads at times. Appears quite randomly.

2589 posts

Uber Geek
+1 received by user: 311

Trusted

  # 1745916 22-Mar-2017 15:55
Send private message

Ge0rge:
sonyxperiageek:

 

Off topic, but is it just me or are the right sides of this thread cut off? @freitasm

 



It happens to me an aweful lot when trying to read on my phone. (android and chrome). Changing aspect doesn't help, and usually about 15 characters are cut off. Makes it completely impossible to read threads at times. Appears quite randomly.

 

Yeah I know about the Android Chrome thing, that was discussed heavily in another dedicated thread too.





 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18


E-scooter share scheme launches in Wellington
Posted 17-Jun-2019 12:34


Anyone can broadcast with Kordia Pop Up TV
Posted 13-Jun-2019 10:51


Volvo and Uber present production vehicle ready for self-driving
Posted 13-Jun-2019 10:47


100,000 customers connected to fibre broadband network through Enable
Posted 13-Jun-2019 10:35


5G uptake even faster than expected
Posted 12-Jun-2019 10:01


Xbox showcases 60 anticipated games
Posted 10-Jun-2019 20:24


Trend Micro Turns Public Hotspots into Secure Networks with WiFi Protection for Mobile Devices
Posted 5-Jun-2019 13:24


Bold UK spinoff for beauty software company Flossie
Posted 2-Jun-2019 14:10


Amazon Introduces Echo Show 5
Posted 1-Jun-2019 15:32


Epson launches new 4K Pro-UHD projector technology
Posted 1-Jun-2019 15:26


Lenovo and Qualcomm unveil first 5G PC called Project Limitless
Posted 28-May-2019 20:23


Intel introduces new 10th Gen Intel Core Processors and Project Athena
Posted 28-May-2019 19:28


Orcon first to trial residential 10Gbps broadband
Posted 28-May-2019 11:20



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.