Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




12 posts

Geek


# 210382 25-Mar-2017 09:00
Send private message

I have been using my gotalk phonecard successfully for a number of years. However, yesterday I planned to make an important overseas call using my card and after dialing the 5 digit access number, I got a busy signal. Spent hours talking to overseas call centers, both with gotalk and my internet provider, none the wiser. Help please!!!


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
27876 posts

Uber Geek
+1 received by user: 7371

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 1747423 25-Mar-2017 09:56
Send private message

What happened when you used the local access numbers that are the normal way of accessing these cards?

 

 




12 posts

Geek


  # 1747518 25-Mar-2017 12:01
Send private message

I have used the gotalk phonecard successfully for several years, until this week when attempting an important overseas call on my landline. The first numbers to dial is 014 46 as per usual, but this time I kept getting a busy tone, even after many attempts. The customer service department for my card nor Orcon my internet service provider were less than helpful. (I am being very polite here.)

 

Anyone can HELP???? Cheers.


 
 
 
 


4332 posts

Uber Geek
+1 received by user: 94

Moderator
Trusted
Lifetime subscriber

  # 1747523 25-Mar-2017 12:15
Send private message

Can you answer Steves question? What happens when you dial your local number instead, have you tried dialing in from a different landline, have you tried calling a different overseas phone number, have you confirmed the phone at the other end is not busy?


27876 posts

Uber Geek
+1 received by user: 7371

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 1747549 25-Mar-2017 13:09
One person supports this post
Send private message

Wyatt41174:

 

I have used the gotalk phonecard successfully for several years, until this week when attempting an important overseas call on my landline. The first numbers to dial is 014 46 as per usual, but this time I kept getting a busy tone, even after many attempts. The customer service department for my card nor Orcon my internet service provider were less than helpful. (I am being very polite here.)

 

Anyone can HELP???? Cheers.

 

 

The first thing as I mentioned above is to use the local access number.

 

For various reasons short codes such as the one you're using are not supported from all networks, and normally carry a surcharge. That's why people normally use local access codes for calling cards.

 

 

 

 




12 posts

Geek


  # 1747594 25-Mar-2017 15:03
Send private message

No surcharge from this gotalk rechargeable card, the above number when dialed give me on line instructions, eg pin number, #, destination phone number etc. Have you ever used these cards?


1369 posts

Uber Geek
+1 received by user: 324


  # 1747598 25-Mar-2017 15:14
Send private message

It seems they have a new nationwide access number 014 88

 

Below are also the local access numbers for the gotalk calling card as listed on their web site.

 

 

For example if you were calling from a landline in Auckland you would dial 281 8468 and you would not be charged by Orcon as local calling minutes are usually included on consumer plans.

 

https://www.cardcall.co.nz/phonecards/phonecardsdetail.aspx?id=gotalk


27876 posts

Uber Geek
+1 received by user: 7371

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 1747603 25-Mar-2017 15:32
Send private message

Wyatt41174:

 

No surcharge from this gotalk rechargeable card, the above number when dialed give me on line instructions, eg pin number, #, destination phone number etc. Have you ever used these cards?

 

 

It's not necessarily a surcharge at the gotalk end - some providers will charge for calling such a number.

 

Anyway it seems you were simply calling the wrong access number as it's presumably changed. I'm surprised they didn't pick up on that when you talked to them.

 

 


 
 
 
 




12 posts

Geek


  # 1747629 25-Mar-2017 16:57
Send private message

Thanks for that Yitz, that was very helpful. I am surprised that Orcon or Gotalk couldn't inform me of this simple change. Perhaps the off-shore call centres has something to do with the confusion. Cheer




12 posts

Geek


  # 1747898 26-Mar-2017 09:59
Send private message

Hi Steve all is fixed, the four digit access code that I have been using successfully in the past, has been changed to 281-8468, Cheers John


27876 posts

Uber Geek
+1 received by user: 7371

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 1747900 26-Mar-2017 10:05
Send private message

Wyatt41174:

 

Thanks for that Yitz, that was very helpful. I am surprised that Orcon or Gotalk couldn't inform me of this simple change. Perhaps the off-shore call centres has something to do with the confusion. Cheer

 

 

Orcon wouldn't know it's changed - it's not a product they have anything to do with.

 

 




12 posts

Geek


  # 1747953 26-Mar-2017 11:23
Send private message

Yes, Orcon was my second option, since gotalk's customer service at 0800 447 296 informed me to try several other 4 digit access numbers, which still gave me a busy tone. They never mentioned that the 014 46 access code had been changed to 281 8468. The customer service for gotalk appears to be offshore, our conversations were tedious at best. They suggested that there was a block by my internet provider. Cheers John


1369 posts

Uber Geek
+1 received by user: 324


  # 1747982 26-Mar-2017 12:03
Send private message

In terms of the M2/Vocus group of providers (Slingshot, Orcon, Flip) I know calling cards are blocked on Flip and they were at one stage on Slingshot too (i.e. when connected to their unbundled copper network) but I am not sure what the situation is with fibre.

 

 

They must also have some sort of partnership with Gotalk too as they offer a Gotalk Wi-Fi calling app to customers on Slingshot.

27876 posts

Uber Geek
+1 received by user: 7371

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 1748053 26-Mar-2017 13:32
Send private message

Wyatt41174:

 

Yes, Orcon was my second option, since gotalk's customer service at 0800 447 296 informed me to try several other 4 digit access numbers, which still gave me a busy tone. They never mentioned that the 014 46 access code had been changed to 281 8468. The customer service for gotalk appears to be offshore, our conversations were tedious at best. They suggested that there was a block by my internet provider. Cheers John

 

 

The access code has not changed from to 2818468 - that's a local access code. The national access code is 014 88 which is listed clearly on their website which is listed above along with all the local access codes. wayback machine has the product page cached as far back as January 2015 showing 014 88 as the national access code so it's obviously changed quite a few years ago.

 

Most people use local access codes where available because they do not carry surcharges. Many calling cards often charge a surcharge for calling a national number, and some of these calling card access codes will be blocked from some providers due to interconnect charges.

 

 

 

 

 

 




12 posts

Geek


  # 1748370 26-Mar-2017 22:36
Send private message

Hi Steve, not sure if you are saying that the information which I have given geekzone is a lot of porkies or what???

 

As I said before I have for a number of years dialed 014 46 successfully to receive further instructions for my cheap international calls at 3 cents/minute. The last time that i made an international call using 014 46 was January 16, 2017. Last week I wanted to make an overseas call using the same method that I have used many time for several years. Why the change to 281-8468? Why wasn't I notified? Geekzone pointed me in the right direction and the gotalk website for confirmation. Cheers John


1369 posts

Uber Geek
+1 received by user: 324


  # 1748388 26-Mar-2017 23:43
Send private message

It would be the responsibility of the calling card provider to notify you of changes to their service such as changes to access numbers. Unfortunately it seems they have not done that.

 

 

When I call 014 46 I get a pre-recorded message saying "This number has been disconnected. Please dial 014 88" so I think that confirms the number has been fully discontinued. I think what Steve was trying to explain is that access to short codes such as numbers that begin 014 xx may depend on commercial arrangements that exist between network providers. Most calling card companies would prefer their customers use geographic or local access numbers as local calling within same town/city is not charged in NZ. In conclusion it is unfortunate that the preferred/primary number provided by the calling card company in this case was a national access code rather than a local access number and also from what it seems they have not given sufficient notice notifying customers of a change to their access number.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Anyone can broadcast with Kordia Pop Up TV
Posted 13-Jun-2019 10:51


Volvo and Uber present production vehicle ready for self-driving
Posted 13-Jun-2019 10:47


100,000 customers connected to fibre broadband network through Enable
Posted 13-Jun-2019 10:35


5G uptake even faster than expected
Posted 12-Jun-2019 10:01


Xbox showcases 60 anticipated games
Posted 10-Jun-2019 20:24


Trend Micro Turns Public Hotspots into Secure Networks with WiFi Protection for Mobile Devices
Posted 5-Jun-2019 13:24


Bold UK spinoff for beauty software company Flossie
Posted 2-Jun-2019 14:10


Amazon Introduces Echo Show 5
Posted 1-Jun-2019 15:32


Epson launches new 4K Pro-UHD projector technology
Posted 1-Jun-2019 15:26


Lenovo and Qualcomm unveil first 5G PC called Project Limitless
Posted 28-May-2019 20:23


Intel introduces new 10th Gen Intel Core Processors and Project Athena
Posted 28-May-2019 19:28


Orcon first to trial residential 10Gbps broadband
Posted 28-May-2019 11:20


Video game market in New Zealand passes half billion dollar mark
Posted 24-May-2019 16:15


WLG-X festival to celebrate creativity and innovation
Posted 22-May-2019 17:53


HPE to acquire supercomputing leader Cray
Posted 20-May-2019 11:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.