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  Reply # 1778930 10-May-2017 09:31 Send private message quote this post

Which tub?  The laundry tub or the washing machine drum?


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  Reply # 1778939 10-May-2017 09:48 Send private message quote this post

The machine drum - washing machines have a drum that the Stainless steel drum sits in - it is possible you have some nasties growing in there.

 

 

 

Try this: http://www.stuff.co.nz/life-style/life/89519063/How-to-clean-your-front-loading-washing-machine

 

Baking soda and vinegar works wonders. Do it a couple of times.


 

 





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  Reply # 1778942 10-May-2017 09:51 Send private message quote this post

 OK, thanks, I already did that before I started engaging with Able.  Bosch then told me to do three consecutive epsom salt washes on 90 degrees which I have done.  It felt like the scum dissapated but the last wash had quite a bit on it.  The drum and seal are clean which puzzled the appliance repairman.




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  Reply # 1778943 10-May-2017 09:51 Send private message quote this post

 OK, thanks, I already did that before I started engaging with Able.  Bosch then told me to do three consecutive epsom salt washes on 90 degrees which I have done.  It felt like the scum dissapated but the last wash had quite a bit on it.  The drum and seal are clean which puzzled the appliance repairman.




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  Reply # 1779554 11-May-2017 12:08 Send private message quote this post

Bosch have now told me to clean again with an alkaline based washing machine cleaner, and if that fails they will collect the machine at a cost to me of $80, and pull apart offsite.

 

I recalled recently on fair go that the if large items need to be collected, it had to be at the manufacturers cost, but I cannot find this now online.  Can anyone validate.

 

Also dithering about making a report to the commerce commission as their care instructions to me are very different to whats in the user manual.

 

 

 

 

 

 


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  Reply # 1779561 11-May-2017 12:22 Send private message quote this post

marej:

 

Bosch have now told me to clean again with an alkaline based washing machine cleaner, and if that fails they will collect the machine at a cost to me of $80, and pull apart offsite.

 

I recalled recently on fair go that the if large items need to be collected, it had to be at the manufacturers cost, but I cannot find this now online.  Can anyone validate.

 

Also dithering about making a report to the commerce commission as their care instructions to me are very different to whats in the user manual.

 

 

They will be pretty sure that the washing machine is not faulty and that its something local that is causing the issue.

 

So they want to cover their costs - which I can understand (from their perspective).

 

I would try and eliminate all possibility that you have contamination in your washer first and use whatever heavy duty cleaning is suggested.

 

If it is a mould/sludge growth it could take a few cycles to destroy.

 

I dont think the commerce commision is a helpful step - they can take years to react when there are large sums of money involved - never mind one person washing machine problems (No personal offence intended in anything I have said).





Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler



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  Reply # 1779567 11-May-2017 12:38 Send private message quote this post

None taken.  Thanks.

 

 

 

Its just frustrating - they are clear they think I havent been taking care of machine,  yet what they are saying to do is not in the user guide, ie if it said you need to clean with epsom salts once a month, then clearly thats what would I have done, and I do find this unfair. I will do the clean they suggest and I dont want them to take apart if its just a build up issue.

 

 

 

Its free and easy to report, so might just do that.  Although its not for personal disuputes, I did it with a telco some years back, got a call from the CEO the next day.....so it might help.


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  Reply # 1779571 11-May-2017 12:47 Send private message quote this post

marej:

The drum and seal are clean which puzzled the appliance repairman.



Has the repairman opened up the machine? From google images it looks like the worst concentrations of mould etc are probably on the back of the drum around the axle, you won't see it unless dismantled.

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  Reply # 1779572 11-May-2017 12:53 Send private message quote this post

marej:

 

None taken.  Thanks.

 

 

 

Its just frustrating - they are clear they think I havent been taking care of machine,  yet what they are saying to do is not in the user guide, ie if it said you need to clean with epsom salts once a month, then clearly thats what would I have done, and I do find this unfair. I will do the clean they suggest and I dont want them to take apart if its just a build up issue.

 

 

 

Its free and easy to report, so might just do that.  Although its not for personal disuputes, I did it with a telco some years back, got a call from the CEO the next day.....so it might help.

 

 

I take it that the machine is 3.5 years old and presumably didnt start out with the problem - so this is relatively recent.

 

Ours (f&p top loader) developed a bit of a regular gunk at one point - machine probably around 10yo - very lightly used (ie could sit for up to a week without use) and had never used fabric softener. I used fairly heavy bleach solution, washing crystals etc coupled with hottest wash (not all at the same time). Would be ok for a week or so then it would come back. 

 

In the end 2 goes with that Ceraclen product and occasional full hot wash seemed to stop it.

 

I figured that a washing machine always has some water lying around in it and things live in water dont they?





Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler



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  Reply # 1779573 11-May-2017 12:54 Send private message quote this post

Bung:
marej:

 

The drum and seal are clean which puzzled the appliance repairman.

 



Has the repairman opened up the machine? From google images it looks like the worst concentrations of mould etc are probably on the back of the drum around the axle, you won't see it unless dismantled.

 

 

 

No, he just manually wheeled it.  They have indicated that its possible that it may need to be cleaned by taking it apart.  I said in response that if a machine needs to be taken away to be cleaned and a user cannot do it, then its not fit for purpose.  I have no issue with it needing to be cleaned, but I should be able to do it, and if the machine is required to be cleaned monthly then that should be documented in the user guide, and its not.


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  Reply # 1779577 11-May-2017 13:02 Send private message quote this post

If you have an environmental issue that is causing an above average build up of dirt/grime, that the same washer if a different house wouldn't have, then I'd say they are perfectly within their rights to suggest that you use a harder clean than would normally be required, and if that doesn't help, for them to need to do it, which would be a cost to you. 

 

If it's a fault however, it's not your cost to resolve. 




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  Reply # 1779633 11-May-2017 13:32 Send private message quote this post

networkn:

 

If you have an environmental issue that is causing an above average build up of dirt/grime, that the same washer if a different house wouldn't have, then I'd say they are perfectly within their rights to suggest that you use a harder clean than would normally be required, and if that doesn't help, for them to need to do it, which would be a cost to you. 

 

 

But how does one know this?.  Wouldnt this have been a problem before.  Live in central suburban Auckland for the past 15 years.  Would this also mean one would have similiar issues with the dishwasher?


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  Reply # 1779645 11-May-2017 13:51 Send private message quote this post

marej:

 

networkn:

 

If you have an environmental issue that is causing an above average build up of dirt/grime, that the same washer if a different house wouldn't have, then I'd say they are perfectly within their rights to suggest that you use a harder clean than would normally be required, and if that doesn't help, for them to need to do it, which would be a cost to you. 

 

 

But how does one know this?.  Wouldnt this have been a problem before.  Live in central suburban Auckland for the past 15 years.  Would this also mean one would have similiar issues with the dishwasher?

 

 

 

 

Not if your environment has changed in a way you don't understand or aren't aware of. Dishwashers, and Washing machines are quite different. If the problem has been building up over time.. etc. It's possible. I am not saying it's not a fault, but there is an explanation that involves an environmental issue too. 

 

 

 

 


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  Reply # 1782007 14-May-2017 17:15 Send private message quote this post

marej:

 

Bosch have now told me to clean again with an alkaline based washing machine cleaner, and if that fails they will collect the machine at a cost to me of $80, and pull apart offsite.

 

I recalled recently on fair go that the if large items need to be collected, it had to be at the manufacturers cost, but I cannot find this now online.  Can anyone validate.

 

Also dithering about making a report to the commerce commission as their care instructions to me are very different to whats in the user manual.

 

 

 

 

 

You're correct regarding collection - have them up about it - page 27 https://www.consumerprotection.govt.nz/assets/PDFs/CP-CGA-Goods-June-2014.pdf


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  Reply # 1782021 14-May-2017 17:34 Send private message quote this post

I would have thought these things were fixed onsite? Odd they would have to take away. Every dishwasher and washing machine I have had they have taken it apart onsite, including one where they had to take the whole thing apart and replace the entire casing. 


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