Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
2023 posts

Uber Geek

Subscriber

  # 1809652 30-Jun-2017 15:14
Send private message

Indeed, reviews have glaring problems. On the one hand, as discussed, reviews early on tell you nothing about longevity, and reviews on longevity tell you nothing about their current models!

 

e.g. My AEG dishwasher has had zero problems and is nearly 20 years old but that has no relevance for today's purchases. (Darn, that has probably put the hex on it!).


1331 posts

Uber Geek

Subscriber

  # 1809748 30-Jun-2017 17:49
Send private message

...and with quite a lot of reviews, you hear a lot more from the people who had problems than the ones who didn't.

 

Obviously with 20 year old dishwashers, you'll never buy one now that'll last 20 years.

 

Anyhoo, decided to get one of these...

 

http://www.smithscity.co.nz/appliances/washing-machines/front-loading/9033785/Samsung-10kg-Front-Loader-with-Quick-Wash-WF1104XBC.html

 

10kg, good price and 5 year warranty included. If anybody here bought one and thinks they're garbage, don't want to know (please).





rb99


 
 
 
 


2023 posts

Uber Geek

Subscriber

  # 1810047 1-Jul-2017 12:34
Send private message

Understand the sentiment in your last sentence!

 

Coincidentally, we replaced our washer and drier about 4 years ago with Samsungs from Smiths City.

 

Best of British - I am sure you will have a good experience.


1759 posts

Uber Geek
Inactive user


  # 1810057 1-Jul-2017 13:01
Send private message

linw:

 

Understand the sentiment in your last sentence!

 

Coincidentally, we replaced our washer and drier about 4 years ago with Samsungs from Smiths City.

 

Best of British - I am sure you will have a good experience.

 

 

 

 

Are you trying to tell us something here?


22336 posts

Uber Geek

Trusted
Subscriber

  # 1810079 1-Jul-2017 14:25
Send private message

When I was shopping for new washer and dryer it came down to LG or samsung. LG won out because it looked better and the matching condenser dryer was cheaper. Heard great things about both of them for front loaders.





Richard rich.ms

2023 posts

Uber Geek

Subscriber

  # 1810367 2-Jul-2017 10:39
Send private message

Pumpedd:

 

linw:

 

Understand the sentiment in your last sentence!

 

Coincidentally, we replaced our washer and drier about 4 years ago with Samsungs from Smiths City.

 

Best of British - I am sure you will have a good experience.

 

 

 

 

Are you trying to tell us something here?

 

 

Actually, no, I wasn't trying to be presumptuous, just trying to be positive! And hopeful!




143 posts

Master Geek


  # 1810369 2-Jul-2017 10:48

What outcome would you expect

 

Machine is not in warranty

 

Reported issue Early march 2017

 

Technician came out - did nothing - cost $130 (subsequently told not a technical fault so nothing to be done)

 

Told to clean with epsom salts and then told to use ceraclen and keep using ceraclen

 

Fast foward June 2017 - no real difference

 

Bosch technician came and took machine away

 

1 week later - confirm its a technical fault, needs a new drum.

 

 

 

 


 
 
 
 


184 posts

Master Geek


  # 1810376 2-Jul-2017 11:05
One person supports this post
Send private message

marej:

 

What outcome would you expect

 

Machine is not in warranty

 

Reported issue Early march 2017

 

Technician came out - did nothing - cost $130 (subsequently told not a technical fault so nothing to be done)

 

Told to clean with epsom salts and then told to use ceraclen and keep using ceraclen

 

Fast foward June 2017 - no real difference

 

Bosch technician came and took machine away

 

1 week later - confirm its a technical fault, needs a new drum.

 

 

 

 

 

 

At only 3.5 Years old & after being stuffed around by Bosch support I would now want them the fix the washing washine for free or supply the parts free at least. 


2894 posts

Uber Geek


  # 1810385 2-Jul-2017 11:34
Send private message

marej:

Bosch technician came and took machine away


1 week later - confirm its a technical fault, needs a new drum.


 


 



Could you see if they are more forthcoming about the actual problem needing parts replaced?

The story line usually seems that the low water concept of front loaders is challenged by taking the phosphates out of the washing powder. The back of the drum by the bearing seems to be where the hard to shift deposits end up. On our machine most cycles just dip the outer edge of the drum in water and it gets forced through the drum "paddles" into the washing.

I don't know whether having a spray jet squirting that area would help.

3885 posts

Uber Geek

Subscriber

  # 1812305 4-Jul-2017 02:08

Bung:
marej:

 

Bosch technician came and took machine away

 

 

 

1 week later - confirm its a technical fault, needs a new drum.

 

 

 

 

 

 

 

 

 



Could you see if they are more forthcoming about the actual problem needing parts replaced?

The story line usually seems that the low water concept of front loaders is challenged by taking the phosphates out of the washing powder. The back of the drum by the bearing seems to be where the hard to shift deposits end up. On our machine most cycles just dip the outer edge of the drum in water and it gets forced through the drum "paddles" into the washing.

I don't know whether having a spray jet squirting that area would help.

 

Since the fault is bearing failure - the shaft seals would have failed first. Water then starts getting into the bearings. Grease is getting washed out of the bearings, which is causing the black marks on the OPs clothes. (and the bearings will get damaged quickly) Presumably the way the machine is designed, you can't replace the bearings and shaft seals by themselves. So a whole new drum is needed. Of course running lots of cleaning cycles puts more stress on the shaft seals.






2894 posts

Uber Geek


  # 1812311 4-Jul-2017 07:11
Send private message

Assuming that is was a bearing fail. One on site repairman claimed bearing OK. If it is a sealed drum type the drum would have to be replaced even to clean it completely.



143 posts

Master Geek


  # 1812360 4-Jul-2017 09:06

How does everyone really know if the drum is the problem or their machine in dirty.  A bit surprised Bosch or Able didnt even consideer it was a possibility.  Even when they took it away... it was reluctantly.......telling me about hair balls.


184 posts

Master Geek


  # 1812366 4-Jul-2017 09:23
Send private message

marej:

 

How does everyone really know if the drum is the problem or their machine in dirty.  A bit surprised Bosch or Able didnt even consideer it was a possibility.  Even when they took it away... it was reluctantly.......telling me about hair balls.

 

 

In my recent experiences with repair technicians (so called) They do not have a good success rate of correct diagnosis first or sometimes second time around.

 

It's more like lets take an educated guess & fingers crossed we are right. Especially when the customer is picking up the repair tab.   




143 posts

Master Geek


  # 1813583 6-Jul-2017 09:54

.......I have this in writing via an email.  Bosch will refund the $130 and repair free of charge, so CGA works, but I feel its on the consumer to raise it when theres a problem.  I really doubt the manufacturers would comply with CGA if they think the consumer will pay.


184 posts

Master Geek


  # 1813645 6-Jul-2017 10:45
Send private message

That's a good result but as in your case you ceratinly had to work hard to achieve it. 


1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New AI legaltech product launched in New Zealand
Posted 21-Aug-2019 17:01


Yubico launches first Lightning-compatible security key, the YubiKey 5Ci
Posted 21-Aug-2019 16:46


Disney+ streaming service confirmed launch in New Zealand
Posted 20-Aug-2019 09:29


Industry plan could create a billion dollar interactive games sector
Posted 19-Aug-2019 20:41


Personal cyber insurance a New Zealand first
Posted 19-Aug-2019 20:26


University of Waikato launches space for esports
Posted 19-Aug-2019 20:20


D-Link ANZ expands mydlink ecosystem with new mydlink Mini Wi-Fi Smart Plug
Posted 19-Aug-2019 20:14


Kiwi workers still falling victim to old cyber tricks
Posted 12-Aug-2019 20:47


Lightning Lab GovTech launches 2019 programme
Posted 12-Aug-2019 20:41


Epson launches portable laser projector
Posted 12-Aug-2019 20:27


Huawei launches new distributed HarmonyOS
Posted 12-Aug-2019 20:20


Lenovo introduces single-socket servers for edge and data-intensive workloads
Posted 9-Aug-2019 21:26


The Document Foundation announces LibreOffice 6.3
Posted 9-Aug-2019 16:57


Symantec sell enterprise security assets for US$ 10.7 billion to Broadcom
Posted 9-Aug-2019 16:43


Artificial tongue can distinguish whisky and identify counterfeits
Posted 8-Aug-2019 20:20



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.