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425 posts

Ultimate Geek

# 214627 21-May-2017 18:35
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Desperately in need of some sound advice to assist with a credit card chargeback that I have raised against Viagogo event ticket agency.


I started a dispute with ANZ whom after nearly two months of constant, and I mean constant.. amount of follow-up, finally credited me back the full amount of an event ticket purchased from Viagogo.


The event has now passed and I never used the ticket supplied. Viagogo have now replied to ANZ rejecting the chargeback and I have only a few days to reply otherwise ANZ will reverse the chargeback.


Why am I disputing? Well for several reasons. Unfortunately in my haste to purchase tickets Google directed me to Viagogo, only after purchase I found the tickets were double the price of their actual face value. And only then did I find out that Viagogo is one of the largest ticket scalpers you can find.




- The buy journey on the website was in $ but I was charged in € resulting in a significant unexpected price increase


- Viagogo does not openly or clearly state they are not an offical event promotor or ticket venue


- The ticket supplied is not in my name


- The price on the ticket is half what I actually paid for it


- The ticket was not available instantly indicating to me that the ticket was never actually available at time of purchase and only purchased by Viagogo after I paid for it on the Viagogo website


- Because the ticket was not in my name there is no security that the same ticket hadn't been sold several times


I don't know what sort of 'nail in the coffin' information or details I can reply back to ANZ with to ensure I retain my chargeback, any advice?


I tired to look on the Ticketmaster website (the real offical reseller) but there didn't seem to be any clear policy wording I could use to throw back at them to show they have breached their (Ticketmaster's) policies by reselling tickets under different names etc.











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425 posts

Ultimate Geek

  # 1928743 3-Jan-2018 22:20
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Apologies, late on the update




Update: ANZ accepted the chargeback. Resulting in a full refund.


While Viagogo did challenge the chargeback initially, ANZ accepted my subsequent follow up response, supplied information and references to certain terms and conditions on both the viagogo and ticketmaster websites 

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