Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




13539 posts

Uber Geek
+1 received by user: 1648


Topic # 216606 4-Jul-2017 18:41
Send private message

Currently ordering some appliances from a retailer. For one of them, they said that they would need to get new stock as they had run out, which could be at least two months before the stock comes into the country. But it is not a special order, as they would be getting these in anyway.  However the remaining parts of the order would be available in a week. They asked for the full payment now, including for the item than could be 2-3 months away, if not longer. Is this reasonable for a company to ask for full payment, or should they only be asking for the money for the goods they can supply now?

 

The reason I can see this potentially being an issue for me as the consumer, is that the company could cease operating, or get taken over by another company who doesn't purchase the liabilities, and then due to the big time delay, I probably wouldn't be able to do a chargeback on the credit card. It is also for quite a lot of money.


Filter this topic showing only the reply marked as answer Create new topic
2291 posts

Uber Geek
+1 received by user: 263

Trusted

  Reply # 1812799 4-Jul-2017 18:42
6 people support this post
Send private message

Why not just order the available appliances now and cancel the one that's out of stock and buy that when it comes back in stock?

 

And typically you only hear of deposits being made on big ticket items with the remaining cost to be paid on pick up.





2724 posts

Uber Geek
+1 received by user: 640

Trusted
Lifetime subscriber

  Reply # 1812802 4-Jul-2017 18:44
7 people support this post
Send private message

No, don't pay them.  Why should you take the risk on products they don't even have yet.


 
 
 
 


1499 posts

Uber Geek
+1 received by user: 290

Lifetime subscriber

  Reply # 1812804 4-Jul-2017 18:45
Send private message

Tell them you will pay for the items that are in stock now and more than happy to pay for the out of stock item when they actually have stock to supply.

 

Why should they get the use of your money until it arrives and you carry the risk of losing the money should the worst happen


3363 posts

Uber Geek
+1 received by user: 1004


  Reply # 1812808 4-Jul-2017 18:51
Send private message

mattwnz:

 

Currently ordering some appliances from a retailer. For one of them, they said that they would need to get new stock as they had run out, which could be at least two months before the stock comes into the country. But it is not a special order, as they would be getting these in anyway.  However the remaining parts of the order would be available in a week. They asked for the full payment now, including for the item than could be 2-3 months away, if not longer. Is this reasonable for a company to ask for full payment, or should they only be asking for the money for the goods they can supply now?

 

The reason I can see this potentially being an issue for me as the consumer, is that the company could cease operating, or get taken over by another company who doesn't purchase the liabilities, and then due to the big time delay, I probably wouldn't be able to do a chargeback on the credit card. It is also for quite a lot of money.

 

 

No way i'd pay now. 




13539 posts

Uber Geek
+1 received by user: 1648


  Reply # 1812810 4-Jul-2017 18:52
Send private message

sonyxperiageek:

 

Why not just order the available appliances now and cancel the one that's out of stock and buy that when it comes back in stock?

 

And typically you only hear of deposits being made on big ticket items with the remaining cost to be paid on pick up.

 

 

 

 

The risk with that is that they new stock may get reassigned to someone else who may prepay for it in advance, so they would have preference as they are apparently very popular. Also there is no way of knowing when it is instock, unless they let me know, which companies don't tend to be that good at. I would use an escrow service, but trademes own system is closing down, if it hasn't already done so. So I will probably ask for them to contact me when they come in, and then pay for it then.


2291 posts

Uber Geek
+1 received by user: 263

Trusted

  Reply # 1812819 4-Jul-2017 19:24
Send private message

That's where the partial deposit comes in play.





UHD

554 posts

Ultimate Geek
+1 received by user: 235


  Reply # 1812827 4-Jul-2017 19:31
Send private message

Full payment before stock being in hand sounds a bit dodgy. Can you issue charge backs on a merchant if they go into receivership? I'd not pay more than a token deposit.


3816 posts

Uber Geek
+1 received by user: 607

Trusted
Subscriber

  Reply # 1812828 4-Jul-2017 19:32
Send private message

I agree with others above - I would never pay the full price upfront.

 

When you order from Apple if there is no stock available they hold your credit card details and then process the charge when they eventually ship the goods. That is what all retailers should do in my view.


2291 posts

Uber Geek
+1 received by user: 263

Trusted

  Reply # 1812838 4-Jul-2017 19:45
Send private message

alasta:

 

I agree with others above - I would never pay the full price upfront.

 

When you order from Apple if there is no stock available they hold your credit card details and then process the charge when they eventually ship the goods. That is what all retailers should do in my view.

 

 

I don't know about holding credit card details either as what if they "accidentally" charge your credit card when the goods have not been shipped yet? Best bet is still to just purchase when available or a partial deposit IMO.





20720 posts

Uber Geek
+1 received by user: 4015

Trusted
Subscriber

  Reply # 1812845 4-Jul-2017 20:00
One person supports this post
Send private message

Also there are issues with the way so many places hold credit card details. Not uncommon for them to just record them and manually put it thru the terminal or other non PCI compliant things.





Richard rich.ms

2165 posts

Uber Geek
+1 received by user: 1039


  Reply # 1813012 5-Jul-2017 07:04
2 people support this post
Send private message

A company can ask whatever it wants. It's up to you whether you want to anything in advance.

 

 


2304 posts

Uber Geek
+1 received by user: 238


  Reply # 1813025 5-Jul-2017 08:00
Send private message

mattwnz:

The reason I can see this potentially being an issue for me as the consumer, is that the company could cease operating, or get taken over by another company who doesn't purchase the liabilities, and then due to the big time delay, I probably wouldn't be able to do a chargeback on the credit card. It is also for quite a lot of money.



Have you checked that there aren't other retailers with stock of all the items you're after? If it is just your retailer that is short they may be closer to collapse than you think ;-) It's more than deposit at risk if you consider warranty support.

3563 posts

Uber Geek
+1 received by user: 1361


  Reply # 1813078 5-Jul-2017 10:10
Send private message

I don't think that's reasonable.  There is no risk to the retailer  They were getting the item as standard inventory anyway.

 

From your perspective, paying a small deposit would mean you can expect they reserve one of the items for you.

 

I'm happy to pay in advance for special orders for small items and pay a deposit equivalent to 2 x shipping costs on large items but that's about all. 

 

If a business goes broke, you are an unsecured creditor.





Mike

Filter this topic showing only the reply marked as answer Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Fujifilm X beats its best with new top of the range, high-performance camera
Posted 24-Feb-2018 14:05


One million kiwis affected by cybercrime
Posted 24-Feb-2018 13:58


New Zealanders want to engage with government online and via mobile apps
Posted 24-Feb-2018 13:56


Samsung launches Samsung Max
Posted 24-Feb-2018 13:52


CPTPP text and National Interest Analysis released for public scrutiny
Posted 21-Feb-2018 19:43


Foodstuffs to trial digitised shopping trolleys
Posted 21-Feb-2018 18:27


2018: The year of zero-login, smart cars & the biometrics of things
Posted 21-Feb-2018 18:25


Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21


Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18


Government to continue search for first Chief Technology Officer
Posted 12-Feb-2018 20:30


Time to take Appleā€™s iPad Pro seriously
Posted 12-Feb-2018 16:54


New Fujifilm X-A5 brings selfie features to mirrorless camera
Posted 9-Feb-2018 09:12


D-Link ANZ expands connected smart home with new HD Wi-Fi cameras
Posted 9-Feb-2018 09:01


Dragon Professional for Mac V6: Near perfect dictation
Posted 9-Feb-2018 08:26


OPPO announces R11s with claims to be the picture perfect smartphone
Posted 2-Feb-2018 13:28



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.