Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
5385 posts

Uber Geek


  # 1821835 13-Jul-2017 13:18
Send private message

One of the frustrating things is that when things are going wrong, call centres are typically flooded.

 

For example AirNZ today.





Mike

13414 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1821904 13-Jul-2017 14:20
Send private message

MikeAqua:

 

One of the frustrating things is that when things are going wrong, call centres are typically flooded.

 

For example AirNZ today.

 

 

 

 

Given the weather today, do you mean literally or figuratively?






 
 
 
 


13414 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1821906 13-Jul-2017 14:21
Send private message

Horseychick:

 

Whenever someone says 'thanks for your patience' to me I always want to reply 'did I have a choice?' yell

 

 

 

 


Agreed. Also, what do they do if you tell them you do not want the call "recorded for training purposes"?






5385 posts

Uber Geek


  # 1821916 13-Jul-2017 14:38
Send private message

Geektastic:

 

MikeAqua:

 

One of the frustrating things is that when things are going wrong, call centres are typically flooded.

 

For example AirNZ today.

 

 

 Given the weather today, do you mean literally or figuratively?

 

 

Literally.  Today lots of flights are being cancelled, so lots of passengers need to ring airlines but it's difficult to even get into the hold queue. 

 

The level of resourcing is so low, that when the support service is most needed it's effectively unavailable.  Remembering that these weather conditions were predicted days ago.

 

Airlines compound the chaos in these situations by: -

 

1) Making non-changeable fares cheaper (customers can't change their flight until they it has actually been cancelled).

 

2) Typically not cancelling flights until after passengers are at the airport.





Mike

809 posts

Ultimate Geek
Inactive user


  # 1822564 14-Jul-2017 15:58
Send private message

 

"I apologise for the delay in replying to you and appreciate your patience on this matter.

 

 

 

 

 No.

 

What patience? Like I had any??

 

 

 

 


22591 posts

Uber Geek

Trusted
Subscriber

  # 1822577 14-Jul-2017 16:18
Send private message

Geektastic:

 

 

 


Agreed. Also, what do they do if you tell them you do not want the call "recorded for training purposes"?

 

 

Typically they will end the call.





Richard rich.ms

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07


LG Electronics begins distributing the G8X THINQ
Posted 24-Oct-2019 10:58


Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27


New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.