NZ Post is dropping 'Fast' snail mail

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#1847619 16-Aug-2017 15:09

I think one problem is the publics perception of nz post. Almost all the comments on the stuff website about this are negative about nz post in general.

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Athlonite

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#1847632 16-Aug-2017 15:47

well this certainly brings to light what Fast Post was not about 6 days to go 4K's

https://www.stuff.co.nz/timaru-herald/news/95709763/fast-post-letter-anything-but-after-weeklong-trip-to-cross-timaru

DarthKermit

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#1847649 16-Aug-2017 16:13

I think that NZ Post, Yellow Pages and the last couple of DVD rental shops left should all merge into one company so they can all go down the gurgler together.

dafman

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#1847667 16-Aug-2017 16:42

I reckon they should keep courier post for parcels and drop snail mail all together. It's time to move on - there's no need for it nowadays with the vast array of electronic options for sending communications.

Sideface

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#1847686 16-Aug-2017 17:16

Press Release: Postal Workers Union

Wednesday, 16 August 2017, 2:19 pm

NZ Post set up its fastpost service to fail

By putting up the price of fastpost last month without any apparent commitment to correct its service failures, NZ Post effectively set up fastpost for failure.

Many posties believe the 1 July price increase for fastpost was to discourage the use of fastpost. The company has already cancelled its Saturday and Monday fastpost “off day” delivery.

Some three years ago the union was stunned to hear a senior manager justify the slowing of standard mail to be because the company was “over-servicing” its customers. NZ Post wanted customers to pay more if they wanted mail to be delivered next day, rather than have it arrive as it often had been on the next day at the standard price.

However the company regularly failed to meet its “next day” service promise for the extra cost of fastpost. The Postal Workers Union made regular complaints over four years to all levels of management that fastpost was often taking two to three days to be delivered.

Posties on the company’s frontline are regularly told by upset householders of mail taking too long to be delivered – including fastpost. The company’s own statistics have shown significant fastpost service failures.

While mail volumes are declining with the increase in electronic mail the company is trying to blame the declining mail volumes for service cuts when NZ Post itself is responsible for a continuing pattern of service failures resulting in the public’s loss of confidence in the postal service.

The Postal Workers Union remains committed to an efficient, sustainable, trusted and publicly owned postal service. NZ Post seems to be backsliding on all points and needs to start delivering what the union - and the public - expect.

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#1847716 16-Aug-2017 18:12

I always found NZ Post to be over complex.

First and second class mail by weight to anywhere in NZ for the same price might have saved them.

But no. Fast post. Normal post. Rural post. No post boxes. How big is the envelope? How thick is the envelope? This address will be tomorrow. That address two days later. This one's rural so could be a week. Etc etc.

Too hard.

andrewNZ

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#1847733 16-Aug-2017 19:07

NZ Post gets a pretty rough time really. Sure, they're pretty crap at quite a few things, but it isn't all their fault either.

DX is hurting NZ Post for sure, but they're actually doing it in a pretty filthy way. No business would put up with it if they had a choice.
Firstly, DX often flat out lie to their customers about their service and abilities in order to get the customer.
Next they take all the easy stuff and deliver it themselves.
Finally, they lodge the remaining dregs, and anything they delayed, with NZ Post at heavily discounted rates (as required by law) due to the way it's presented.
If DX delays mail they often just pass it on to Post and they end up taking the flack.

There are other companies using the NZ Post Network too. At least one of these companies only clear their street receivers (boxes) weekly.
It is common for "delayed mail" to originate from these boxes.

NZ Post is required by law to offer services to competitors. These services often hurt them financially and negatively impact their reputation.

Don't get me wrong, NZ Post screw up plenty, but if it was your company, you'd be pretty grumpy.

sbiddle

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#1847734 16-Aug-2017 19:08

jonb:

NZ Post high charges are probably also damaging the economy in other ways - the cost of shipping to Australia restricting exporting retailers, or buying things of AliExpress rather than a similarly priced (minus postage) item from TradeMe.

Yet postal business is booming the other way - the prices Aussie retailers can pay to ship goods to NZ aren't much more than to ship domestically inside Australia. They can pay from $15 fixed rate for up to 2kg packages that's typically a 2 day service to major cities in NZ.

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#1847740 16-Aug-2017 19:29

Earlier this year I posted a postcard from Auckland to Napier - put it through as fast post and more postage than required. Did this on a Tuesday evening (so expecting it to be in Napier Thursday). It didn't arrive until Saturday. So the announcement that it was being axed was no surprise.

I was surprised that the reasoning was it being "too expensive" for NZ Post to deliver, given the experience that I had recently. (Admittedly only one experience, but next time I'll send an eCard, knowing it will actually make it there ...)

richms

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#1847743 16-Aug-2017 19:42

jonb:

It shouldn't be cheaper to book a courier on TradeMe to drive to my house and pick up a parcel than going to a post office to get it weighed and posted, but it is.

Yes it should, as you are not using their counter staff etc, retail store lease etc, and the pickups are worked into the normal part of the run.

Richard rich.ms

rb99

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#1847754 16-Aug-2017 19:59

Don't know much about it, but the competition really shouldn't be allowed to cherry pick.

“The modern conservative is engaged in one of man's oldest exercises in moral philosophy; that is, the search for a superior moral justification for selfishness.” -John Kenneth Galbraith

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richms

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#1847755 16-Aug-2017 20:02

rb99:

Don't know much about it, but the competition really shouldn't be allowed to cherry pick.

Well chorus and vodafone have to deal with that so why not post too?

Richard rich.ms

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#1847759 16-Aug-2017 20:09

I disagree with most posts. Snail mail is being eaten by email, thats not new, so why the bagging? They could have been smart and innovative and canned snail mail 10 years ago, then I imagine most of you bagging it then too? Its a transition, pure and simple. It will be good, then fade, its natural.

richms

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#1847762 16-Aug-2017 20:16

I would be very happy if the price went up to $4 a letter and they got the courier treatment. That would sort out so much of the useless crap that gets posted, make companies charging for paper statements etc inevitable and hopefully cause the few last holdouts on that to finally either evolve and do email or die.

Richard rich.ms

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#1847768 16-Aug-2017 20:28

I was told by the CSR at NZ Post that in non urban centres, fast and slow mail are processed the same - fast. Not sure about major centres.

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