Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4
2019 posts

Uber Geek
+1 received by user: 168


  Reply # 1849740 21-Aug-2017 11:40
Send private message quote this post

Behodar:

 

It seems that this is a common problem! Meanwhile I took my own photo and it was accepted the first time, and worked with the Smart Gate when I came back home. What are you lot all doing wrong? tongue-out

 

 

I did a home studio with self timer, reflector and 45deg over softbox. Needless to say they couldn't process it fast enough :P (Did parents same way leaving glasses on and still worked since no reflections with that method)


Banana?
3965 posts

Uber Geek
+1 received by user: 824

Subscriber

  Reply # 1849744 21-Aug-2017 11:49
Send private message quote this post

When I renewed my passport last year, I went to the Post Office for a photo, and they tried but couldn't get the system to accept it (they check it before charging you).

 

That was with the Canon DSLR at the counter. They suggested I go down to the local Fujifilm photo lab, and the owner there took one for me with a small point and shoot against the white wall in her shop. Accepted fine.


 
 
 
 


1265 posts

Uber Geek
+1 received by user: 605


  Reply # 1849745 21-Aug-2017 11:50
Send private message quote this post

I've had good redults with DIY photos, using a Lumix G6.  A few points:

 

 - as someone said above, use a mild telephoto for good perspective (you should always do this for portraits anyway unless you like people with big noses)

 

 - in conjunction with above, using a large aperture will ensure the background is blurred if you don't have a perfectly smooth backdrop

 

 - I used Picasa to edit the photo before uploading, it has preset aspect ratios which give you the exact aspect required


4602 posts

Uber Geek
+1 received by user: 834

Trusted
Subscriber

  Reply # 1849749 21-Aug-2017 11:53
Send private message quote this post

allan:

 

My wife decided she didn't like the photo she had taken by a pharmacy to renew her passport, so I said I would take one. Used a Canon Powershot SX30, which saves as jpg's, but every resolution I took and she tried to upload, failed with an error of not meeting the 4:3 aspect ratio. That can't be the actual reason, because all of the supported resolutions that it takes are a 4:3 ratio - it has to be some other aspect of the image that it actually doesn't like.

 

Anyone else has struck a similar issue or have any ideas?

 



Often it's the white of the eyes. I had to open them comically wide so the whites around the iris would be visible, then it accepted the photo. Like "OMG is that really a tiger about to bite my face off!"-wide. Wider than wide open. 

If the software doing the evaluation can't see the whites of the eyes, it rejects the photo. 





____________________________________________________
I'm on a high fibre diet. 

 

High fibre diet


762 posts

Ultimate Geek
+1 received by user: 266

Subscriber

  Reply # 1849755 21-Aug-2017 12:01
Send private message quote this post

Linuxluver:

 

allan:

 

My wife decided she didn't like the photo she had taken by a pharmacy to renew her passport, so I said I would take one. Used a Canon Powershot SX30, which saves as jpg's, but every resolution I took and she tried to upload, failed with an error of not meeting the 4:3 aspect ratio. That can't be the actual reason, because all of the supported resolutions that it takes are a 4:3 ratio - it has to be some other aspect of the image that it actually doesn't like.

 

Anyone else has struck a similar issue or have any ideas?

 



Often it's the white of the eyes. I had to open them comically wide so the whites around the iris would be visible, then it accepted the photo. Like "OMG is that really a tiger about to bite my face off!"-wide. Wider than wide open. 

If the software doing the evaluation can't see the whites of the eyes, it rejects the photo. 

 

 

I'm tempted to ask how my Asian friends could ever comply, but better avoid...

 

 


2190 posts

Uber Geek
+1 received by user: 214


  Reply # 1849770 21-Aug-2017 12:30
Send private message quote this post

If the image doesn't end up looking tired and grumpy the Immigration control will take longer recognizing that you are the same person. 


135 posts

Master Geek
+1 received by user: 35


  Reply # 1849818 21-Aug-2017 13:19
Send private message quote this post

I had the same issue, use 3:4 ratio, that fixed the issue.

 

Also there was previously an issue for people of Asian origins where they ask them to open their eyes....


4814 posts

Uber Geek
+1 received by user: 2194


  Reply # 1849821 21-Aug-2017 13:22
Send private message quote this post

I've had no problems getting photos accepted - following the instructions.  I used bounce-flash so no shadows on wall behind from direct flash, 105mm focal length at f2.8, cropped and resized.  The passports work in smart gate no problem.

 

Instructions for NZ passports are here.

 

Photo-checker is here.

 

As well as the possibility of problems with incorrect sizing, there's also a potential problem with how orientation is stored in jpeg metadata and whether the software used for editing and displaying the image recognises the orientation tag.  

 

The most evil feature ever conceived: the Exif Orientation Tag

 

 

 

 

1460 posts

Uber Geek
+1 received by user: 73


  Reply # 1849933 21-Aug-2017 17:40
One person supports this post
Send private message quote this post

No woman likes their passport photo ... my wife recently went to 3 different photo shops, paid $60 total, and went with the first one in the end !!!  Arghhhhh!

 

yell


283 posts

Ultimate Geek
+1 received by user: 34

Subscriber

  Reply # 1849957 21-Aug-2017 18:43
Send private message quote this post

Behodar:

It seems that this is a common problem! Meanwhile I took my own photo and it was accepted the first time, and worked with the Smart Gate when I came back home. What are you lot all doing wrong? tongue-out



Smiling ☺

289 posts

Ultimate Geek
+1 received by user: 3


  Reply # 1851760 24-Aug-2017 10:21
One person supports this post
Send private message quote this post

so had this a few months back..Took photo, loaded into photo editor, resized and cropped to correct pixel size etc then submitted and it kept getting rejected. Was driving me batty.  

 

Then had a look through the camera menus and lo and behold - had to change the ratios on the camera itself then it worked perfectly first time.

 

It would appear there is some metadata being generated by the camera that physically resizing etc within software doesn't amend. 


762 posts

Ultimate Geek
+1 received by user: 266

Subscriber

  Reply # 1851765 24-Aug-2017 10:27
Send private message quote this post

Yep - can confirm there are settings on my Samsung to set it to 4:3 instead of 16:9.


4814 posts

Uber Geek
+1 received by user: 2194


  Reply # 1853339 27-Aug-2017 17:47
Send private message quote this post

Rickles:

 

No woman likes their passport photo ... my wife recently went to 3 different photo shops, paid $60 total, and went with the first one in the end !!!  Arghhhhh!

 

yell

 

 

I did another passport photo yesterday for a 20YO friend of my son. There's obvious limits to what you can do creatively to a front on portrait where you've got to have a neutral expression, but lighting (I use indirect bounce flash), low saturation, low contrast, low sharpening. I used a full-frame camera with fast 105mm lens for shallow depth of field.  The result was pretty good, she was happy (probably not ecstatic though) and the image went through the passport photo checker system first go. I've done a couple of others like this, with shallow DOF.  So long as the eyes and face features are sharp enough, the "smart gate" biometric scanners at the airport have no problem with the passports.  Use a digital camera set to default or even worse, a landscape scene mode etc, and the high saturation / contrast shows every tiny pore on the skin. Stuff nobody needs to see. Some cameras may have a "portrait" scene mode. Probably some of the newer dual camera phones can do a pretty reasonable job too.


4814 posts

Uber Geek
+1 received by user: 2194


  Reply # 1853342 27-Aug-2017 17:54
Send private message quote this post

gedc:

 

 

 

It would appear there is some metadata being generated by the camera that physically resizing etc within software doesn't amend. 

 

 

Not sure if it's related, but I tend to strip metadata when saving as jpeg for purposes like that.  It's not needed and could lead to complications, especially with orientation and rotation tags.

 

If you don't have a photo editor that can strip the jpeg data, then copy the image in the photo editor window, paste as a "new image", then save as jpeg.  AFAIK (and IIRC the Windows API), the windows clipboard holds the copied image as a bitmap, all exif metadata is lost.


IcI

449 posts

Ultimate Geek
+1 received by user: 95

Trusted

  Reply # 1853350 27-Aug-2017 18:26
Send private message quote this post

Fred99: ... If you don't have a photo editor that can strip the jpeg data, ...
Open your image and save it again in MS Paint. Annoyingly, it too strips the meta data.


1 | 2 | 3 | 4
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel unveils the 8th Gen Intel Core Processor family for desktop
Posted 25-Sep-2017 19:45


Chow brothers plan to invest NZ$100 million in technology
Posted 24-Sep-2017 16:24


Symantec protects data everywhere with Information Centric Security
Posted 21-Sep-2017 15:33


FUJIFILM introduces X-E3 mirrorless camera with wireless connectivity
Posted 18-Sep-2017 13:53


Vodafone announces new plans with bigger data bundles
Posted 15-Sep-2017 10:51


Skinny launches phone with support for te reo Maori
Posted 14-Sep-2017 08:39


If Vodafone dropping mail worries you, you’re doing online wrong
Posted 11-Sep-2017 13:54


Vodafone New Zealand deploy live 400 gigabit system
Posted 11-Sep-2017 11:07


OPPO camera phones now available at PB Tech
Posted 11-Sep-2017 09:56


Norton Wi-Fi Privacy — Easy, flawed VPN
Posted 11-Sep-2017 09:48


Lenovo reveals new ThinkPad A Series
Posted 8-Sep-2017 14:37


Huawei passes Apple for the first time to capture the second spot globally
Posted 8-Sep-2017 10:45


Vodafone initiative enhances te reo Maori pronunciation on Google Maps
Posted 8-Sep-2017 10:40


Voyager Internet expand local internet phone services company with Conversant acquisition
Posted 6-Sep-2017 18:27


NOW Expands in to Tauranga
Posted 5-Sep-2017 18:16



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.